pvss support service daniel davids en-ice workshop 23 april 2009

PVSS Support serviceDaniel Davids

EN-ICE Workshop23 April 2009

D. Davids; P.C.Burkimsher - 2/17 EN-ICE Workshop – 23 April 2009

User and licence management

Software distribution

PVSS and Framework technical support

Design consultancy

Commercial contact with ETM

Technical liaison with ETM

On-site training

The service covers the following:

D. Davids; P.C.Burkimsher - 3/17 EN-ICE Workshop – 23 April 2009

Licences are free for LHC experimentsInstitutes sign a Sub-Licence Agreement

Our licence database registers experiments, institutes (sub-licence agreements), authorised PVSS users and individual licences…

Active Ever beenSub-licence agreements: 200 -Authorised PVSS users: 740 Around 1000PVSS licences:

Production 550 1300Overall 1300 6750

PVSS Licence Service

D. Davids; P.C.Burkimsher - 4/17 EN-ICE Workshop – 23 April 2009

PVSS software and patches as well as the Framework components are available for Windows and Linux on our section’s website and are only downloadable by authorised PVSS users who are registered at CERN…

Windows machines on the Cern network can install PVSS software and cumulative patches using the CMF packages…

The PVSS Linux distribution is repackaged by Cern as RPMs

Versions Current patch level Framework3.8 SP1 Windows none Linux none Fw 4.0.03.6 SP2 Windows P060 Linux P052 Fw 4.0.03.6 SP1 Windows P010 Linux P004 Fw 4.0.03.6 Windows P025 Linux P025 Fw 4.0.0

PVSS Software & Patches

D. Davids; P.C.Burkimsher - 5/17 EN-ICE Workshop – 23 April 2009

Our first line-support deals with the following requests:Technical

standard PVSS and Framework requestsAdministrative

Licence requests and sub-licence agreements

We do not directly deal with Front-End, DSS, LabView and Unicos requests

REMEDY is our main tool to follow up active support exchanges If needed, support cases are moved from REMEDY into SAVANNAH

First line support cases are often solved directly by REMEDY exchangesSometime we pass by at the client’s promises to understand the

problemMore complex issues are passed on directly the relevant specialist

PVSS First-Line Support

D. Davids; P.C.Burkimsher - 6/17 EN-ICE Workshop – 23 April 2009

2008 % UsersAdministrative requests

Administrative 130 5% 85Licence requests 1100 42% 300

Technical requestsPVSS related 570 22% 170Framework 300 12%

110Other 500 19% -

Number of Remedy cases last year 2600 100% -

Support Statistics

PVSS Support (cont.)

Training by EN-ICE-SCDP.C.Burkimsher

EN-ICE Workshop23 April 2009

D. Davids; P.C.Burkimsher - 8/17 EN-ICE Workshop – 23 April 2009

Because your Boss deems it valuable ?

Because you’re into Body Painting ?

Because there is a Quiz at the end ?

...all of the above!

Why do you want to know this?

D. Davids; P.C.Burkimsher - 9/17 EN-ICE Workshop – 23 April 2009

EN-ICE offer 2 regular PVSS-related courses

Why do we give courses?Financial reasonsTechnical reasons:

Focus on Cern context; Cern (JCOP-Framework) specific material

Training

D. Davids; P.C.Burkimsher - 10/17 EN-ICE Workshop – 23 April 2009

Delegated to HR dept. for standardised:student application procedure certificate generationrevenue collection!

The course fee:Covers the cost of printed materials (money for EN)Contributes towards cost of the facilities in the Cern

Training Rooms (money for HR)Generates commitment from attendees’ bosses

(reduces absenteeism).

Course Administration

D. Davids; P.C.Burkimsher - 11/17 EN-ICE Workshop – 23 April 2009

Audience: All PVSS users associated with Cern. Some travel to Cern especially for the courses.

Every 2 months, we give one of each of :PVSS-JCOP Framework course (4.5 days)Finite State Machine course (3 days)

Courses

D. Davids; P.C.Burkimsher - 12/17 EN-ICE Workshop – 23 April 2009

TimetableMonday afternoon: ½ day hardware intro (ICE-SIC)2 days PVSS2 days JCOP Framework

Some course modules have been recorded and made available on the web

Hands-on practical course. Build working control panels and connect to live hardware in the room (CAEN HV; ELMB AI,DIO)

PVSS/JCOP-Fw Course

D. Davids; P.C.Burkimsher - 13/17 EN-ICE Workshop – 23 April 2009

Since 2005:

Number of Courses = 21

Number of Students = 265

Class size: 12 machines (some sharing!)

PVSS/Fw Course Statistics

D. Davids; P.C.Burkimsher - 14/17 EN-ICE Workshop – 23 April 2009

Much more specialised. 3 days intensive.

Same number of courses.

Typically ~6 students per course.

Oliver Holme and Fernando Varela

FSM Course

D. Davids; P.C.Burkimsher - 15/17 EN-ICE Workshop – 23 April 2009

Who said Body Painting?

Any questions?

(I’ve got one for you!)

D. Davids; P.C.Burkimsher - 16/17 EN-ICE Workshop – 23 April 2009

The Quiz !

Where do the ladies sit?

Door

Windows

D. Davids; P.C.Burkimsher - 18/17 EN-ICE Workshop – 23 April 2009