qad solutions for configurable products frank feustel, director, product management, qad inc. jim...
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QAD Solutions for Configurable Products
Frank Feustel, Director, Product Management, QAD Inc.Jim Smith, QAD Improvement Leader, R. W. Beckett Corporation
QAD Explore 2012
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The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD.
Safe Harbor Statement
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• Business Drivers and Challenges• QAD Solutions for Configurable Products
- Overview- Demo- Availability
• Customer Success Story – R. W. Beckett
Agenda
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Business Drivers and Challenges
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Business Drivers
QAD Solutions for Configurable Products
High order handling
costs
24/7 self service
Customized products
Customer service as competitiv
e advantage
Lower margins
New sales channels
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• The need to be agile in delivering complex products is growing in many markets
• Manufacturers have the challenge to address demand for mass customization
• At the same time, customers also expect to be served via all channels, including 7x24 eCommerce
Manufacturers’ Challenges
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QAD Solutions for Configurable Products
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• Enables global manufacturers to configure products of low complexity- Higher customer service levels- Lower inventory costs- Commonly known as “Features and Options”
What are QAD Configured Products?
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• Enables global manufacturers to configure products of medium to high complexity- Full implementation of mass customization- Higher customer service levels- Lower inventory costs
What is QAD Configurator?
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Configured Products Versus Configurator
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• Configurator- Creates new items, BOM, routing- Standard Work Orders- Rules-based
• Configured Products- Keeps item and creates SO BOM- Final Assembly Work Orders
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• Enables global manufacturers to offer easy to use self-service- 24 / 7 access via web browser- Optimized end-to-end fulfilment- Improved customer responsiveness
What is QAD Customer Self Service (CSS)?
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Whole Product Integration
QAD Solutions for Configurable Products
QADCSS
QADEnterprise
Applications
QADConfiguredProducts
QADConfigurator
March 2012 (CSS 5.2)
Support of QAD Configurator 5.3
Sept 2011 (CSS 5.1.3)Full QAD Configured Products support
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• Delivering an integrated suite for complex configured products
• Improving customer service• Streamlining order and quotation process
- Reduced error rates- Reduces lead time to fulfill orders
• Allowing for B2B customer self service
Supports the Effective Enterprise
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CSS and Configurable Products Integration
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• Integration is not a separate module• Usability
- Simplicity, visibility, performance
• Business functions- Simple “Features and Options” capabilities in
CSS- Full product configuration capabilities in CSS- Visibility of configurations
• High value to customers
Design Concepts
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• Upload of configurable products to CSS• Configurable products in the catalog
- New Configured Products entry screens- Integration of existing Configurator
Questionnaire- New Standard configurations maintenance
• Shopping Cart with configured items• Order templates• Check out• Finish order with configured items
Product Configuration
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Demo
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Demo
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Availability
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• Solution Components- Enterprise Applications, incl. Configured
Products- Configurator- CSS
• CSS Integration- Availability March 2012- Support of eB2.1 SP4 and higher, including EE
Availability
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Customer Success Story – R. W. Beckett
QAD Solutions for Configurable Products
• Founded in 1937• Privately held family
business• Core Values:
- Integrity- Excellence- Profound Respect for the Individual
• QAD Customer Since 2007
History of R. W. Beckett
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Complex Configurable Products
• North Ridgeville, Ohio• Outstanding Safety Record• World Class Manufacturing
Operation
Our Facility
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Complex Configurable Products
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Our Products• Fuel oil combustion products• Electronic safety controls• HVAC related products.
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Our Customers
Complex Configurable Products
• Eliminate spreadsheets and MS Access databases
• Move tribal knowledge into common repository
• Be adaptable to change
Project Goals
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Complex Configurable Products
• IT• Sales/Marketing• Manufacturing• Engineering
Project Team
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Complex Configurable Products
• Implement all major product lines- New specifications- Changes- Quotes
Project Scope
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Complex Configurable Products
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Implementation
• Preliminary Questionnaire • Features • Sales Rules• Product Structure and Rules
Complex Configurable Products
• Redevelopment of Product Structures• Limit Questions• Pricing
Major Project Hurdles
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Complex Configurable Products
• Standardization• Stored Configuration Details• Improved Pricing
Major Achievements
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• QAD supports various scenarios for complex configurable products- Customer Service and Engineering- Customer Self Service
• Beckett is a great customer success story – but not the only one
Summary
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Jim SmithQAD Improvement LeaderR. W. Beckett Corporationjsmith@beckettcorp.com
Frank Feustel Director, Product ManagementQAD Inc. fzf@qad.com
Questions & Answers
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• Register for Webinar (opening soon)QAD CSS for Configurable Products http://www.qad.com/erp/Webinars/
Next Steps
QAD Solutions for Configurable Products
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