quantifying creepy

Post on 26-May-2015

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Targeted content works. It’s no surprise that we are more likely to engage with a business if it presents things that are actually relevant to us. And with all of the data available to advertisers, there’s simply no excuse to waste dollars or end user frustration by showing an ad for snow blowers in San Diego. But even with the success of targeted ads, consumers have pushed back on the amount and types of data used to personalize. Using location, family status, gender or social connections in an ad can go well beyond “targeted” and into the realm of “creepy”. But where _exactly_ is that line? Is gender out of bounds? What about gender AND age? What if the gender and age are intrinsic to the use of a product? To answer these questions, an Agency teamed up with a University for a research project aimed at discovering when, and in what circumstances, targeting goes from useful to uncomfortable. Come to this session to see how we quantify the relative creepiness of targeted content.

TRANSCRIPT

QUANTIFYING CREEPYHOW MUCH IS TOO MUCH TARGETING?

A DUAL PANEL PROPOSAL FOR SXSW 2015

Jason CarmelSVP, Marketing SciencesPOSSIBLE

Sanjay PuligaddaAssociate Professor, MarketingFarmer School of BusinessMiami University

GENERIC

CREEPINESS = 0

POSITIVEBRANDVIEW

NEGATIVEBRANDVIEW

GET GREAT SHOES SHOP NOW

TARGETED

GENERIC

CREEPINESS = 3

POSITIVEBRANDVIEW

NEGATIVEBRANDVIEW

GET GREAT SHOESFOR HIKING RAINIER

SHOP NOW

TARGETED

GENERIC

CREEPINESS = 19

POSITIVEBRANDVIEW

NEGATIVEBRANDVIEW

GREAT HIKING SHOES FORTODDLERS 3-5 YEARS OLD

SHOP NOW

TARGETED

GENERIC TARGETED

CREEPINESS = 39

POSITIVEBRANDVIEW

NEGATIVEBRANDVIEW

STILL THINKING ABOUT THOSE SHOES?MAYBE A 20% OFF COUPON WILL SEAL THE DEAL! SHOP NOW

GENERIC TARGETED

CREEPINESS = 57

POSITIVEBRANDVIEW

NEGATIVEBRANDVIEW

THOSE SHOES ARE PERFECT FOR YOUR UPCOMING CRUISE.DANCE ON THE PROMENADE DECK WITH 20% OFF. SHOP NOW

GENERIC TARGETED

CREEPINESS = 93

POSITIVEBRANDVIEW

NEGATIVEBRANDVIEW

MOM

SHOP NOW

DOES LUCY NEED NEW SHOES?DEALS ON TODDLERFOOTWEAR 3-5YEARS OLD

SHIPPED IN TIME FORGRANDMA’S VISITNEXT WEEK

BTW, if you need a new, saucy pair of pumps for

your cruise with Phil while Grandma babysits, we can

hook you up too.

GENERIC TARGETED

CREEPINESS = ??

POSITIVEBRANDVIEW

NEGATIVEBRANDVIEW

WHERE DOES YOURAD FALL ON THE SCALE?

?

?

?

???

GENERIC TARGETED

CREEPINESS = ??

POSITIVEBRANDVIEW

NEGATIVEBRANDVIEW

WHERE DO PEOPLESEE VALUE?

?

?

?

???

GENERIC TARGETED

CREEPINESS = ??

POSITIVEBRANDVIEW

NEGATIVEBRANDVIEW

WHERE DO PEOPLERUN SCREAMING?

?

?

?

???

GENERIC TARGETED

CREEPINESS = ??

POSITIVEBRANDVIEW

NEGATIVEBRANDVIEW

HOW CAN YOUKNOW FOR SURE?

?

?

?

???

GENERIC TARGETED

CREEPINESS = ??

POSITIVEBRANDVIEW

NEGATIVEBRANDVIEW

(OR AT LEAST BE BETTER AT GUESSING?)

?

?

?

???

WHAT EXACTLY TRIGGERS CREEPINESS FROM TARGETING?

An Agency and a University teamed up on a research project to find the answer.

To hear the results of the study, please consider voting for our panel.

Who knows. It might even make advertising a better place.

Jason CarmelSVP, Marketing SciencesPOSSIBLE

Sanjay PuligaddaAssociate Professor, MarketingFarmer School of BusinessMiami University

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