rapid training development using recording software april 2, 2008

Rapid Training Development Using Recording Software

April 2, 2008

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Arizona State University

o 70,000 students

o 10,000 employees

o 4 campuses

o Online partnership

with other state

schools; NAU, UofA

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ASU and Oracle

o Implemented PeopleSoft Version 8.9 in 2 years, under $20 milliono HRo Student Admino CRMo EPM

o Next version – Fusion

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Products Developed

o Team of 3 implemented trainingo Developed 54 courseso Delivered 250 ILTs to 3000+ employees

over 4 campuseso Over 9000 employees took the online

version of our courses.

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Overview

Go-live is approaching, the content experts are busy cleaning data, testing pages, discussing business processes – and training hasn’t been developed.

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Overview

In this presentation we will share what we have done to create training material quickly with a minimum impact to the Content Expert's time.

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Development Tools

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UPK, Captivate, Camtasiao We use these tools to speed

development. They also provide these benefits.

o Experiential LearningSimulating the software provides a mind body connection to it

o InteractivityEngages the learner

o Multimodal InformationSupplements the experiential learning

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The following are not definitive statements about the software. They are things we’ve experienced while using the software.

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Summary Usage of UPK

+ Positives Do-it = context

sensitive help Included in

base price Great

interactivity Multiple modes

- Negatives LMS wrapper Full screen (people

have varied resolutions)

Difficult to share work (import)

Secret learning curve

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About UPK

AdvantageCan add the “Do It” mode to the

Help menu in PeopleSoft.

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About UPK Simulations

Users drill down into an LMS to view interactive material.

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Summary Usage of Captivate

+ Positives $200.00 Price tag Great interactivity Multiple modes Any screen size Easy to share and

distribute No LMS wrapper

- Negatives No link to help Some instability Secret learning

curve

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Captivate Example

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Summary Usage of Camtasia

+ Positives Connection to a human Simultaneous content

gathering $299 Can be used for screen

capture or video Dual screen No wrapper

- Negatives Less interactive No context

sensitive link to help

Need specialized equipment??

Single mode

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Camtasia Example

As posted on the ASU Training Link

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Present Usage

Camtasia use will increase in the future.

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Steps in the Development Process

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Development Process Design the training Record with Content Expert

(C.E.) Edit/Correct/Polish recording C.E. reviews material Pilot materials Edit (as needed) Publish in various forms

C.E. You0 Hours 0 Hours

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Total Development Time

Way time saved: Visit C.E. w/laptop

record procedures with Captivate.

Clean up procedures, post

Review with C.E.

4 Hours 11 HoursC.E. You

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1 hour with C.E. to analyze & design (audience, tasks, ID etc)

Document the design See design document

handout.

C.E. You1 Hour 3 Hours

1. Design the Training

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Way time saved – Take laptop to C.E., record

procedures with Captivate.

3 Hours 5 HoursC.E. You

2. Record Procedures

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3 Hours 5 HoursC.E. You

3. Unpolished Example

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3 Hours 7 HoursC.E. You

4. Polish Recordings

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4 Hours 8 HoursC.E. You

5. Review with C.E.

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4 Hours 11 HoursC.E. You

6. Pilot Materials

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4 Hours 11 HoursC.E. You

7. Edit - as needed

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Job Aid/Step-by-Step

BPG

Simulation

4 Hours 12 HoursC.E. You

8. Publish

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Questions?

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Contacts

Martha Steinacker, M.Ed. Instructional Designer University Technology Office Arizona State University E-mail: Martha.Steinacker@asu.edu

Paul Stoll, M.S. Manager, DEV, CRM Support University Technology Office Arizona State University E-mail: Paul.Stoll@asu.edu