reportx - lister unified communicationstelesales techniques. detect fraud identify potential...

displayX wallboard showing call logging statistics.

ReduceCosts Seeanimmediatereductionofupto15%incall

costsanddrivecontinuingimprovementsincosts.

RetainCustomers Impresscallersbyansweringtheircallsquickly

andhandlingtheircallseffectively.

IncreaseSales Ensureincreasedlevelsoftelesalesactivityare

beingmadetodrivenewsales.

ImprovePerformance Workwithstafftodeveloptheirtelephoneand

telesalestechniques.

DetectFraud Identifypotentialtelephonefraudearlyandavoid

hugeexpense.

Worksmarter Revealnewopportunitiestoimprovethewayyou

dobusiness.

reportXisanadvancedcallreportingsolutionforbusinessesofanysizewhichincludesbothcallloggingandintelligentwallboarddisplay.reportXisdesignedtomanageandimprovetheuseoftelecommunicationsthroughoutyourbusinessbydeliveringawideandflexiblerangeofreportsthatshowyouexactlywhatisgoingoninaformatthatiseasytounderstandandtailoredtoyourbusiness.

ByintroducingreportX,immediatecostsavingsofupto15%oncallscanberealisedaswellastheassociatedsavingsinstafftimeonthosecalls.Asaresult,reportXcanpayforitselfwithinthreemonths.

reportXwillquicklyhighlightfurtherimmediatesavingsthatcanbemadebyterminatingunusedlines,redeployingunusedextensions,identifyingandeliminatingunnecessaryandunauthorisedprivatecalls.

reportXcanincreasecustomersatisfactionbyhelpingyouensurethatallcallsareansweredquicklyanddirectedtothecorrectdepartmentfirsttime.

reportXcanhelpincreasesalesbyensuringthattelesalesactivityisaseffectiveaspossible.Morecallscanmeanmorebusinessopportunitiesandbettercustomersatisfaction.

Previewreportson-screen,print,saveasPDForexportasCSV.Afullrangeofcustomisablereportsforcostcontrol,responsemanagement,trafficanalysis,accountcodebillingandmuchmoreisincludedasstandard.

ReportsPreview

oak.co.uk

reportX is just about the most effective business application you can buy.

CallLogging&Reporting

reportX

reportX

L I S T E Rmaking the connection

C M M U N I C A T I N S

callloggingreportX

OakisanISO9001:2008QualityAccreditedcompany.Formorethan25years,OakhaspioneeredthedevelopmentofCommunicationsManagementSolutionswhichenhancebusinessperformanceandimprovepersonalproductivity.

E&O

E2/12

You need the right solution to get the best from your investment in

staff and telecoms.

OPTIONS STANDARD PREMIUM ENTERPRISE

StoreCalls

Fastretrievalofcalls Upto1,000,000 Upto10,000,000 Unlimited

HighperformanceSQLdatabaseincluded 3 3 3

Numberofsites single Upto5 Unlimited

CollectCalls

CollectionServerrunningasaWindowsService 3 3 3

Alltelephonesystemssupported 3 3 3

Localcollection 3 3 3

Remotecollection,directorIPbuffer 7 3 3

SearchforCalls

Site single Upto5 Unlimited

Date,Day,Time,inclusiveorexclusive 3 3 3

Group,Extension,Line,Phone,CLI,DDI,Account 3 3 3

Cost,Duration,minimumandmaximum 3 3 3

HistoricReportTypes

FullrangeofCostControlreports 32only 3 3

FullrangeofResponseManagementreports 31only 3 3

FullrangeofTrafficAnalysisreports 7 3 3

FullrangeofAccountCodeBillingreports 7 3 3

Summarystylepresentationwithgraphs 31 3 3

Group/Departmentstylepresentationwithgraphs 31 3 3

Itemisedstylecallpresentation 31 3 3

OPTIONS STANDARD PREMIUM ENTERPRISE

HistoricReportViewingOptions

Previewonscreenwithprintoption 3 3 3

ExportinPDF,HTML,CSV&Wordformats 3 3 3

Runreportsautomaticallyanddeliverbyemail 7 3 3

LiveReportTypes

StatisticsServerrunningasaWindowsService 7 3 3

ViewCallactivity 7 3 3

ViewAlarmactivity,withimmediatenotification 7 3 3

ViewFraudactivity,withimmediatenotification 7 3 3

Summarystylepresentationwithgraphs 7 3 3

Itemisedstylecallpresentation 7 3 3

NotificationbyScreenPopping,SMS,oremail 7 3 3

displayXWallboardModule

Historiccalldata 3 3 3

Webpage 3 3 3

Livecalldata 7 3 3

RSSfeed 7 3 3

Video&IPTVfeed 7 3 3

XMLdatabasefeed 7 3 3

NumberofClientsincluded 3 2 3 2 3 2

Installation

Includesfullrangeofcarriercostingtables 3 3 3

Helpdesksupportavailable 3 3 3

Remotediagnosticsupportavailable 3 3 3

Installationserviceavailable 7 3 3

reportXwillalertyouquicklytoanyunusualtelephoneortrunkactivity,thuspotentialtelephonefraudcanberecognisedearlyandhugeexpenseavoided.

reportXcanalsohighlighttheopportunitytoincreasebusinessefficiencythroughtheuseofadditionalintegratedsoftwaremodules.Whetherit’srecordingcalls,screenpoppingyourcontactdatabase,ordisplayingvitalcallandbusinessinformationonawallboard,Oakhasgotitcovered.

reportXworkshardforbusinessesandcallcentresofanysize,aswellasmultiplesites,deliveringthemaximumbenefitatthemostcosteffectiveprice.

LookatthereportXoptionsabovetoseewhichonefitsyourbusinessbest.

OakisanISO9001:2008QualityAccreditedcompany.Formorethan25years,OakhaspioneeredthedevelopmentofCommunicationsManagementSolutionswhichenhancebusinessperformanceandimprovepersonalproductivity.

reportX is the perfect solution for

every business.UsereportXtohelpreducecosts,retaincustomers,increasesales,improveperformance,detectfraudandworksmarter.

CallLogging&Reporting

reportX

oak.co.uk

Ourproductsprovidethebuildingblocksthatwillsupportyourbusiness-changingwithyouandwiththetimes.

CallLogging&ReportingCallRecording&Evaluation

integrated solutions for all markets Lister CommunicationsBrunelWay,Stonehouse,Gloucestershire

GL10 3SX

Tel:0800 652 4133 Fax:01453 829233Email:hello@lister-communications.co.uk

www.lister-communications.co.uk

L I S T E Rmaking the connection

C M M U N I C A T I N S