retaining and growing your customer base

Retaining and Growing Your

Customer Base

Richard TubbProviding expert

help to MSP’swww.tubblog.co.uk

Panel Session hosted by

• Kyle Heath CSCM IT Solutions• Dave Helm Bluelogic • Jeremy Hemus GCC Innova

Retaining and Growing Your Customer Base

Interactive session – if you have a question, put your hand up. Allocated time at end purely for questions.

You can also ask questions on Twitter using the #MAXCC hash-tag to @tubblog

If your mobile phone goes off, we’ll assume you’re trying to get our attention and so encourage everyone in the room to turn and face you

Jeremy HemusInfrastructure Director, GCC Innova LtdWeb - www.gccinnova.co.uk

Dave HelmDirector, Blue Logic Computer SystemsTwitter - @BlueLogicLtd

Kyle HeathIT Director, CSCM IT SolutionsTwitter - @CSCMITSolutions

Your Panellists

At first you’re the hero…

Over time the client asks…

“What is it we’re paying you for?”

The Challenge every good MSP faces

How do you maintain the relationship with customers?

Questions for the panel Jeremy HemusInfrastructure Director, GCC Innova LtdJeremy.Hemus@gccinnova.co.uk

Dave HelmDirector, Blue Logic Computer Systemsdave.helm@bluelogic.co.uk

Kyle HeathIT Director, CSCM IT Solutionskyle.heath@cscm.co.uk