rochelle michalek

PAWS Chicago Lurie Spay / Neuter Clinic

“ Targeted” Free or Low Cost Spay Neuter Services – Providing a Solution to Those Most in Need.

Accessibility

Clinic is located near

the low income

communities in which

the majority of the

strays reside.

Since our Founding, Euthanasia Rates in Chicago Have Decreased by over 50%.

Lurie Spay / Neuter Clinic Services   Spay / Neuter Vaccine Clinic

Dog Cat Dog Cat

Public Assist - Chicago Free Free $12 $12

Targeted Zip $35 $25 $12 $12

Ferals   Free   $20

General Public $75 $25 $25 $25

Key to Operating a High Volume Clinic & Providing a High Quality of Service & Care

• Defined Goals & Measurements

• High Quality of Customer Service

• Maximizing your Resources & Staffing

• Mitigate your Risk

• Working within the Veterinarian Community

Defined Goals & Measurements

• Per Day Run Rate vs. Annual Volume

• Surgical Mix – Spay vs. Neuter, Male vs. Female

• Customer Demand –Wait Time & Days

• Staffing & Resource Capabilities

• Budget & Performance Impact

High Quality of Customer Service

• Treat your customers with respect – remember they are doing the

right thing!

• Low Cost shouldn’t mean a low level of Customer Service

• Education, Education, Education – you have an opportunity, take

advantage of it!

Maximize your Resources

• Standardization in your Processes & Medical

Protocols.• Parallel Process – Multiple

Animals & Activities in every step – watch for idle

resources.• Look at the Cost Benefit of

change in it’s entirety – people, process, patient,

protocols.• Assess, Re-assess, & Assess

everything you do! Your operation changes, your staff

is your greatest source of information.

Staffing Resources

• Chief Vet has to be passionate

• Cross Train your Staff to allow for flexibility

• Highly Collaborative Team Environment

• Integrate Volunteers

• Communications & Positive Feedback is Key!

Working with the Veterinarian Community

• Focused on Low Income Neighborhoods

• Relationship with Emergency Clinics

• Make them a Partner verses a competitor

• Provide a high quality of service

Mitigate your Risk

• Training on Animal Handling Techniques

• Customer Animals vs. Feral vs. Adoption

• Post Mortem on Incidents

• Emergency & Back Up Plans

• Cross Train your Staff

• Your Reputation is your most important asset.

Community Outreach & Humane Education• Focused on the at risk low income neighborhoods.

• Local Participation & Advocacy.

• Work with the Schools, Community Organizations, & City Agencies.

Spay / Neuter Saves Lives!It is the ultimate solution to ending pet

overpopulation!