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“We must not confuse our ignorance of life with a physical difference for an account of that life; nor should we forget that the particulars of our own ignorance are likely a more crucial determinant of the disabilities manifest in some lives than any differences in the physical makeup of the people.”1
(Dis)Abled: Transforming Disabling Spaces
(Dis)Abled: Transforming Disabling Library SpacesLorelei Rutledge and Alfred Mowdood
Association of College and Research Libraries, 2013
What we did;Created a multi-year cultural competence programRe-imagined how we provide service at our reference desk
How we did it;Getting buy-in
How other libraries can use similar strategiesCalling in the experts
Why this? Why now?
Culture:
“a group and personal identity based on common experience, a shared resilience in coping with a world that may be oppressive, and a unique body of tangible artifacts (e.g., art, music, literature) derived from this shared experience.”3
Intercultural Competence and Knowledge:
"a set of cognitive, affective, and behavioral skills and characteristics that support effective and appropriate interaction in a variety of cultural contexts.” 2
Need
ADA/SCOTUS
Presidential Priorities
Demographics
Service Gaps
Define the Need
Outcomes
Prepare to implement
changes required by
law
Demonstrate commitment to embracing
equity and diversity
Meet changing
needs and expectations
Enable employees to
respond effectively to any patron
Align Training Outcomes with Needs
2013
Visit from outside expert/consultant
Finalize program goals &
components
Utilize local/on campus resources
Employee Development
Week
Education and Training Program Plan
Intercultural Development Continuum
Denial
Polarization
Minimization
Acceptance
Adaptation
Monocultural
Mindset
Intercultural
Mindset
Copyright, 1998-2012, Mitchell R. Hammer, Ph.D., IDI, LLC, used with permission
Uncomfortable
Impact
Ignored
Not heard
Understood
Valued & Involved
Organizational
Approach
Assimilation
Universalism
BridgingMisses
Difference
Judges
Difference
De-
emphasizes
Difference
Deeply
Comprehends
Difference
Bridges across
Difference
Strategies for Success
o Call in the Experts
o Build Partnerships
o Align with Broader Initiatives
o Develop a plan
o Conduct assessment
Future Directions
References and Figures
1. Ray McDermott and Herve Varenne. "Culture as Disability." Anthropology & Education Quarterly 26, no. 3 (1995): 329, 2. J.M. Bennet, as cited in Rhodes, Terrel L., ed. "Intercultural Knowledge and Competence VALUE Rubric." Assessing Outcomes and Improving Achievement: Tips and tools for Using Rubrics. Last modified 2010. Accessed December 27, 2012. 3. Eddey, Gary E., and Kenneth L. Robey. "Considering the Culture of Disability in Cultural Competence E ducation." Academic Medicine 80, no. 7 (2005): 706-12. Accessed December 27, 2012. Ovid Journals (00001888-200507000-00019).
Fig 1. J. Willard Marriott Library. Source: Matthew Irsik and the Computing and Media Services Team. Not publicly available.Fig. 2. DeEtta Jones, consultant. Source: DeEtta Jones, 2012, Digital Image. Available from deettajones.blogspot.com. Accessed March 15, 2013Fig. 3 Laurel and Hardy—You’re Darn Tootin’ (1928). Source: kndynt2099, 2011, Digital Image. Available from http://www.flickr.com/photos/kndynt2099/5739971284/ Fig 4. Static thumb frame of Animation of the structure of a section of DNA. The bases lie horizontally between the two spiraling strands.. Source: 84user adapting file originally uploaded by Richard Wheeler (Zephyris) at en.wikipedia, 2009. Digital Image. Available from Available from http://en.wikipedia.org/wiki/File:DNA_orbit_animated_static_thumb.png. Retrieve March 20, 2013Fig 5. Public Domain ImageFig 6: University of Utah President David Pershing. Source: ABC News, 2013, Digital Image.. http://www.abc4.com/content/news/top_stories/story/University-of-Utah-inaugurates-15th-president/RqhPtytVQ0iKn4gXYDrpyQ.cspxFig. 7. 01.29.08. Source: Fort Worth Squatch, 2008, Digital Image. Available at: http://www.flickr.com/photos/thedavisblog/2230010178/Fig 8: Jigsaw Puzzles. Source: Patafisik, 2007. Digital Image. Available from http://commons.wikimedia.org/wiki/File:Puzzle_pieces_1.JPG. Retrieved March 20, 2013.
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