s4 m1 effective mtgs
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January 2007
Module 1:How to Conduct
Effective Meetings
2
Agenda
What is an Avon Meeting?
The 5 Avon Meetings
How to Prepare
How to Encourage Participation
Facilitating vs. Presenting
How to Manage Group Process
Goals and Agreements
3
Introductions
Tell us:
Your name
Length of association with Avon
The number of recruits in your Downline
A skill or tool that you learned in Session 3 that you have used and how you used it
4
What is an Avon Meeting?
A meeting is any planned contact between you and another person
A meeting may consist of:You and another Representative
A small group of 2 or 3 Representatives
A large group of 25-50 Representatives
5
The 5 Avon Meetings
1. Leadership 90 Day Business Review
2. Leadership Staff Meeting
3. Training Meeting
4. Opportunity Meeting
5. Leadership Development Session
6
The 5 Avon Meetings 1. Leadership 90-Day Business Review
Who: Conduct the Review withEach Leadership Representative in your
first generation
Unit Leaders and above in subsequent generations
What: Help Leadership Representatives plan to achieve Business goals
Title Advancement
When: Once every 90 days
7
The 5 Avon Meetings:1. Leadership 90-Day Business Review (cont’d)
Develop Network Marketing Business Partners using the 90-Day Business Plan Quick Reference Guide and Form with your Downline
8
The 5 Avon Meetings:1. Leadership 90-Day Business Review (cont’d)
Leadership Performance Report
9
The 5 Avon Meetings:2. Leadership Staff Meeting
Who: All Leadership Representatives in your Downline
What: Personal plans and goals as well as Avon business information and plans for the next Campaign
When: Once a month on the odd Campaigns
10
The 5 Avon Meetings:2. Leadership Staff Meeting (cont’d)
Agenda Welcome
Attendees introduce themselves Review meeting agenda
Recognition of recent accomplishments Discuss an article on Network Marketing Inform on business topics, such as:
Upcoming calendar events like a Leadership Rally Incentives Marketing – product previews 90 day business plan reviews
Provide skills training, such as: A module from a Leadership Development Session Review important Leadership reports and how to use them
Close and call to action CommitmentTiming: 1.5 - 2 hours (allow for more time when including a training module)
11
The 5 Avon Meetings:3. Training Meeting
Who: Any and all Downline Representatives
What: Training on topics not covered in the Leadership Development SessionsExamples:
• New appointment or recruitment tools
• A new product or product line
• Advanced techniques for prospecting
• Selling ideas
When: On an as-needed basis
12
The 5 Avon Meetings:3. Training Meeting
Agenda
Opening
Demonstrate/Explain Practice
Goals and Action Plans
Review New Products
Close
13
The 5 Avon Meetings:4. Opportunity Meeting
Who: All Downline Representatives and any of their prospects or customers, as well as established RepresentativesOpportunity meetings may be held in
large group, small groups and 1-on-1
What: Introduce Avon and the earning opportunities using the “Women in the Spotlight Rich and Famous” DVD
When: Minimum of once per Campaign
14
The 5 Avon Meetings:4. Opportunity Meeting (cont’d)
Agenda Opening
Welcome and Introduction of any special speakers
Show "The Spotlight" from "Women in the Spotlight Rich and Famous” DVD - V3 (about 8 minutes)
Have a local Leadership Representative give a testimonial about: Why she came to Avon
Why she joined Leadership
What it has done for her life
Show one testimonial from Rich and Famous DVD
Close by asking participants to speak to the person who invited them or brought them
Timing – 1 hour
15
The 5 Avon Meetings:5. Leadership Development Sessions
16
The 5 Avon Meetings:5. Leadership Development Sessions (cont’d)
Agenda
Session 1 – Becoming a Successful Representative4 Modules
Session 2 – Building Your Team and Downline3 Modules
Session 3 – Coaching for Success3 Modules
Session 4 – Winning with Your Team2 Modules
17
Questions?
What questions do you have about the 5 types of meetings that you will conduct?
18
Preparing for a Meeting
Develop an agenda
Identify a time and place
Identify attendees
Invite attendees and confirm
Identify materials and/or equipment
Prepare for recognition
Prepare an evaluation
Determine a budget
19
Preparing for a Meeting:Create an Agenda
A good agenda should include:
The items to be discussed
The order you want to discuss them
The approximate timing for each item (only on your copy)
The start and expected end times
20
Preparing for a Meeting:Identify Time and Place
Time:
Avoid late afternoons before a holiday or weekend
Avoid early mornings following a day off
Consider lunchtime or breakfast meetings
Place:
Home of a Representative
Community center
Training center
Private room in a restaurant
Hotel meeting room
21
Preparing for a Meeting:Identify, Invite and Confirm Attendees
Consider the purpose of the meeting:Topics on the agenda
Criteria for attendance
Consider availability:Check your own availability
Check with the attendees to determine their availability before scheduling the meeting
Once you have decided whom to invite:Telephone or send invitations by mail, email or ecard
Call each person 24-to-48 hours prior to the meeting to confirm that they are still planning to attend
22
Preparing for a Meeting:Identify Materials/Equipment
Brochures
Copies of DLM reports
Product displays
Copies of the agenda
Flipchart with markers
Audiovisual media and presentation equipment
Invitations
Tent cards
Refreshments, plates, cups, utensils
Walk-in music
Recognition gifts
23
Preparing for a Meeting:Recognition
Identify whom you will recognize
List specific accomplishments
Prepare a brief recognition statement
Use the Representative’s name, and pronounce it correctly
24
How to Give Recognition
Acknowledge the Representative by name
Describe the Representative’s accomplishments
Thank the Representative for a job well done
In group meetings, ask the Representative to give a testimonial
25
Encouraging Participation
Set the sceneLocation of refreshments and restroom
Expected duration of meeting
Listen to other people’s ideas
Ask others to prepare/present
Use open-ended and closed-ended questions
Respond positively to contributions
Be open to different points of view
Use active listening
26
Encouraging ParticipationOpen-ended and Closed-ended Questions
Open-ended questions:Ask for general information
Often begin with words like how, what, why, or tell me
Closed-ended questions:Ask for specific information and allow you to focus on
specific details
Often begin with the words when, where, is, and how many
27
Encouraging ParticipationActive Listening
EncouragementVerbal and non-verbal support that lets the
speaker know you are listening and interested
ReflectingRestating in your own words what a speaker
has just said
28
Encouraging ParticipationBenefits of Participation
Helps the meeting to be successful
Helps attendees:Build communication skills
Feel more comfortable expressing their ideas
Gain confidence by understanding that their contributions are valuable
29
Facilitating vs. Presenting
Facilitating Facilitator does
little talking
Group is involved
Facilitator keeps process moving
Presenting Presenter does most
of the talking
Mostly one-way communication
Presenter must communicate content
30
Facilitating vs. Presenting (cont’d)
When to Facilitate Uncover or solve
problems
Decide, create, or plan
Obtain group commitment
Elicit input
When to Present Tell, sell, advocate,
or explain
Provide information or make announcement
Relate information that cannot be provided in writing
Answer questions
31
Managing Group Process
Group process problems that can occur during a meeting:
Side conversations
Lack of participation
An individual or small group dominatingthe meeting
Some members of the group treating others disrespectfully, disregarding their opinions
or ideas
32
Managing Group Process:Lack of Focus
If the meeting is drifting or losing focus:
Summarize
Transition
33
Managing Group Process:Stuck on an Issue
The meeting is stuck on a particular issue:
Stuck on detail
Stuck on generalities
34
Managing Group Process:Closing the Meeting
Review the agenda
Review action items and agree on a timeframe for completing each item
Schedule a follow-up meeting (if necessary)
Thank everyone
35
Goals and Agreements
Plan one of the five meetings for your Unit
Invite your Upline to help facilitate the meeting if you feel you need help
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