salesforce.com customer company roadshow - service cloud

Connect with your customers in a whole new way

A Whole New Way to Engage Customers

5BSmartphones

by 2017

Social

4.5BAggregated

users 50BConnected products

Mobile

Cloud58%Faster

deployment Connected

Your Customers Expect You to be EverywhereYour Customers Expect You to be Everywhere

Customer Service is Struggling

Your customers are social, mobile and

connected…

…but legacy systems aren’t.

Service platform for the Internet of Customers.

World’s #1 Customer Service App

+37%

Decrease in Support Costs

+35% Agent

Productivity

+40% +41%

CustomerRetention

+34%First Call

Resolution

Increased customer

satisfaction

Deliver Amazing Service Everywhere

KnowledgeBase

AnalyticsSocialEngageme

nt

CompanyCollaboratio

n

MobilePlatform

Customer Communitie

s

Serve customers anytime, anywhere

Embed service into every app

Solve cases faster with collaboration

2,000+ AppExchange apps

SLA Tracking

Multichannel

Service

Agent Desktop

Harness Customer Expertise in Social Communities

Build loyalty while letting customers help each other

Crowdsource expertise from the community

Escalate unanswered posts

Create branded Q&A and ideas +31%Increase in call

deflection

KnowledgeBase Cases

Mobile Service FilesSelf-

Service

CustomerCollaboratio

nIdeas

Help Your Customers with Desk.com

Simple ∙ Social ∙ Mobile

SocialSupport

BusinessInsights

MobileAccess

SimpleSetup

CaseManagement

Self-Service

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Thank You

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