sap cloud for customer. nats and capgemini trish griffiths, jason jarvis… · sap cloud for...
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SAP Cloud for customer. NATS and CapgeminiTrish Griffiths, Jason Jarvis, Nathan Pearce
SAP Cloud for CustomerNathan Pearce – Capgemini
Jason Jarvis & Trish Griffiths - NATS
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Agenda outline Introduction - 3 Mins
NATS overview - Trish – 3 mins
Business drivers for the implementation – Trish – 5 mins
Implementation approach – NP 4 mins
Business process and technology solution (C4C) – NP -8 mins
IS with project challenges and how these were overcome– JJ – 8 mins
Summary including benefits realised –5 mins - JJ
Q&A – 5 mins
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Jason Jarvis - NATS IS SAP Manager
Nathan Pearce – Capgemini Head of SAP front office solutions
Trish Griffiths – NATS Business Development Process Owner
Introduction - TG
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NATS Overview TG Leader in innovative air traffic solutions and airport performance
Turnover £900m (FY 13/14)
Employees 4,500
Annual flights handled 2.1m
Global sales through Service Lines:
Airports
Airspace
Consultancy
Defence
Engineering
InformationNATS Private
5
Business benefits TG
Supports NATS growth strategy
Global access to real time data/reports
Multi-device access (3g and WiFi)
Replaces obsolete system
Intuitive User interface
Ability to integrate into IS estate
Electronic workflow (bid process)
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Implementation approach
SAP Release Upgrades
Realise (4 weeks) Go live (5 weeks)Prepare (2 weeks) Support (4 weeks)Verify (5 weeks)
F&O: -SAP C4CSAP CRM 7MS DynamicsSales Force
SLT Approval – Nov-13Requested Demo (SAP Product)!Look at other productsSLT Approval – Dec-13Demo providedUI better than MS DynamicsIntegration with SAP (Key Requirement) PD approved
ImplementationWaited for SAP UpgradeShort ImplementationAnother Upgrade from SAP!Impacting UAT & TrainingSoft Launch / Phased rollout approachAlmost complete – 85 Users / 130 LicensesWent Live two days early!!
Integration
Acquire ServiceSell
Plan Capture Nurture Qualify Convert Quote RequestAssign & Prioritize
Resolve
Channels
Mobility
Social Analysis*
Social Engageme
nt
Social marketing*
Social Profiling*
Sales
Leads
Marketing Leads
Marketing Execution*
Campaign Manageme
nt
Territory
Manageme
nt
Account
Manageme
nt
Partner
Manageme
nt
Sales
Target
Planning
Create Quote
Forecastin
g
Opp
Manageme
nt
Marketing Segmentati
on
Knowledge Base
integration
Routing / assignment
Service Request
Template responses
Warranties
Registered Products
Pricing
Analysis
Technical Integration: API’s, Excel / CSV Import, Enterprise Service Bus (NetWeaver PI / SAP HANA Cloud Integration Single
Sign-On
Role-Based
Access to
Application
Sales Methodolog
y
Outlook&
Lotus Notes
Integration
Adaptation
mode for
Key users
Software
Developmen
t Kit
Activity
Manageme
nt
sales
campaigns
Portal access
Products
Competitor
insight
Mass data
Maintenanc
e
Pipeline
Simulation
Social to Lead
Content Library
Text Analysis
Prioritization
Personalisat
ion
Communities
Enterprise
Search
Visit
Reports
Data Integration: Account, Contacts
Process Integration: Campaign, Lead, Opportunity, Quotation, Sales Orders, Recent Orders, Sales Documents, Pricing check, Service Request,
Telephone E-MailSocial Media
Live Chat* Customer Portal Partner Portal Communities
Dashboards, slice and dice, In context navigation from report to transaction, Microsoft Excel reporting,
In ScopeSolution scope
SAP.. But not as you know it..
•Intuitive, flexible UI
•Multi device (IOS, Android) supported
•Real-time reporting giving immediate visibility to the sales pipeline
•MS outlook, excel seamless integration
•Collaboration and feeds
Business process and solution overview
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LEAD OPPORTUNITY BID and APPROVAL PROCESS
Key Challenges
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The Challenge of selecting a SAP Cloud Solution
Standard Solution Mind-set change for Cloud Solution
C4C Release Management (Quarterly)• Quarterly Releases • Hot Fixes (2 or 3 Hot Fixes during Release & Go Live) • Includes: Outlook/Excel Plugin & Mobile Apps
On Going Support Model Capgemini to SAP
Key Success Factors
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One Team - Collaboration NATS business, NATS IS and Capgemini dedicated team. Project Sponsorship
Dedicated Customer Success Manager from SAP
Communication Regular communication to the user community. Daily Project Team meetings including SAP
Pre-Build Demonstration Solution User Community Buy-in Requirements Gathering & Blueprinting
Summary including benefits realised - JJ
User group engagement
Global access
Positive early feedback
Faster monthly reporting
Electronic workflow
Self-service dashboards
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