sap – validation and gmp...
Post on 11-Mar-2019
313 Views
Preview:
TRANSCRIPT
LEARNING OBJECTIVES:
� Validation – Validation strategies – What needs to be validated? – Process oriented vs. transaction oriented – Global versus local – Best practice approach – Agile vs. V-Model
� Operation – Change management – Lifecycle management – Periodic evaluation – Data Migration
� Audit trail in SAP
� Data Integrity and SAP
� SAP S/4 HANA in a GxP environment
6-7 November 2018, Berlin, Germany
WA/27122017This education course is recognised for the ECA GMP Certification Programme „Certified Computer Validation Manager“. Please find details at www.gmp-certification.eu
� Live demonstration: Using SAP Solution Manager as a Validation platform
� Get a set of useful templates for download � SAP S/4 HANA
SAP – Validation and GMP Compliance
SPEAKERS:
Thomas BrandacherPWC Consulting
Lasse JanzDräger
Florian RauchDHC Dr. Herterich and Consultants
Stefan StaubDHC Dr. Herterich and Consultants
Stefan TempsDHC Dr. Herterich and Consultants
Objectives
You will learn � How to validate SAP in a GMP environment � Which specific requirements should be taken into
consideration in the CSV process � How to use SAP Solution Manager as a validation
platform � What problems could arise during validation and how
to solve them � How to maintain the validated state of SAP with the
least efforts
Background
The leading Enterprise Resource Planning (ERP) System in industry is SAP. Meanwhile it has also become the stand-ard solution for pharmaceutical companies.
As the system is used for GMP critical operations (e.g. inventory, master data management, batch release) valida-tion is a must and a critical element of the SAP implemen-tation.
Controlled operations, including Change Control will ensure the validated state is maintained.
This ECA course will offer you shared best practices for the validation of SAP considering recent regulatory requirements like EU GMP Guide Annex 11, GAMP® 5 and 21 CFR Part 11.
Target Group
This Education Course is directed at experienced employees from
� IT & IT Service Providers � Quality Assurance / Quality Control � Production / Engineering
who have to deal with SAP in a healthcare environment.
Templates
All participants get a set of useful templates for download
� Validation plan � User requirement specifications � Functional specifications � Test scripts � Risk assessment questions � SOPs for operating the validated system � Data migration
Programme
Introduction SAP Validation � Legal requirements � Process oriented vs. transaction oriented validation � Best practice approach � Agile vs. V-Model
SAP Configuration Management vs. Validation Approach
� Implementation Approach � Customizing and Developments � Change and Transport System � Enhancement Packages and Business Functions
System landscape of SAP � Pharma process landscape � What is needed and what needs to be validated
(high level risk assessment) � Introducing the SAP modules � Standard risk assessment for each module
Live demo
Using SAP Solution Manager as a Validation platform � Project Tool in a regulated environment
– Document management – Test management – Document status report
� Support Tool – Incident management – Integrative change management
Special features of SAP HANA � SAP S/4 Hana innovation highlights � Transformation scenarios to SAP S/4 HANA � Challenges for the validation approach � Validation of S/4 HANA as cloud deployment
Process harmonisation and standardisation using a template strategy / SAP and GMP Compliance
� Functional gaps � Process driven system functionality � Compliance driven system functionality
Managing a global SAP program in a validated environment
� Governance and global framework � Vendor selection & staffing (including offshoring) � Ramp up and training � Documentation approach � Milestones & key deliverables � Toll gate reviews � Data migration approach � SOX in a project � Handover to support � Including templates and selected guidelines.
SAP – Validation and GMP Compliance
6-7 November 2018, Berlin, Germany
Data Migration � A strategic approach to data migration � Regulatory requirements and data migration � Validating the data migration
Data Integrity and SAP � Regulatory requirements (FDA, EU, MHRA) � Critical processes (QC) � Roles and responsibilities � SAP support tools (MDG)
Audit trail in SAP � Compliance for audit trails: definitions and
requirements � A risk-based approach to audit trails � Implementing audit trails � Audit trail reviews
Processes and experiences with validation of SAP within a regulatory context
� Change management; IT Validation and electronic record keeping for quality relevant process software as a manufacturer of medical devices
� How to ensure that quality relevant impacts are evaluated when changing a validated SAP system?
� How to ensure that efforts for validation are kept on an efficient level without compromising quality and regulatory requirements?
� How to effectively link system, process and validation documentation?
� How to manage electronic records within SAP?
GMP compliance for SAP authorisation � User and authorisation management � Documentation approach for authorisation � Testing of authorisation requirements
Social Event
In the evening of the first course day, you are cordially invited to a social event. This is an excellent opportunity to share your experiences with colleagues from other companies in a relaxed atmosphere.
Speakers
Thomas Brandacher PWC Consulting LLC, Tokyo, JapanThomas Brandacher was Head Global ERP Project Management Office (PMO) at the Sandoz site in Holzkirchen close to Munich.
Within Sandoz and other companies he managed SAP projects over a period of more than 10 years. He joined PWC Consulting as Managing Director in 2016.
Lasse Janz Drägerwerk AG & Co. KGaA, GermanyLasse Janz studied Business Informatics at Kiel University of Applied Science. Since 2015 he is a Quality Manager at Drägerwerk AG & Co.
KGaA (Software Validation Officer, Global Process Owner Software Validation and Global Process Owner Electronic Signature).
Florian Rauch DHC Dr. Herterich & Consultants GmbH, GermanyFlorian Rauch joined DHC Dr. Herterich & Consultants as a Consultant in 2013. During
the last years he worked in multiple SAP Solution Man-ager implementation and SAP authorization projects in medical devices industry. Florian studied Computer Science at the University of Applied Sciences in Schmal-kalden (Germany).
Stefan StaubDHC Dr. Herterich & Consultants AG, SwitzerlandStefan Staub joined DHC Dr. Herterich & Consultants AG as a Consultant in 2006. He is
a specialist in Computerized System Validation with a strong focus on large SAP ERP implementation projects. Since 2012 he is part of the DHC AG management team. Prior joining DHC AG Stefan studied Business Adminis-tration with an emphasis on Information and Technology Management at the University of St. Gallen (Switzerland).
Stefan TempsDHC Dr. Herterich & Consultants AG, SwitzerlandStefan Temps joined DHC Dr. Herterich & Consultants as a Senior Consultant in 1996.
Since 2000 he is Managing Director of DHC AG, Switzer-land. During the last years he was engaged as project manager for SAP ERP implementation projects and GxP compliance in the pharmaceutical industry. Prior to joining DHC in 1996, Stefan studied Industrial Engineer-ing and Management at the Technical University of Hamburg (Germany).
Rese
rvat
ion
Form
(Ple
ase
com
ple
te in
full)
F
SAP
– V
alid
atio
n a
nd
GM
P C
om
plia
nce
, 6-7
No
vem
ber
20
18, B
erlin
, Ger
man
y F
Vir
tual
IT S
yste
ms
in a
GxP
En
viro
nm
ent,
8-9
No
vem
ber
20
18, B
erlin
, Ger
man
y
*
Mr
*
Ms
Title
, firs
t nam
e, s
urna
me
Co
mp
any
Dep
artm
ent
Imp
ort
ant:
Ple
ase
ind
icat
e yo
ur c
om
pan
y’s
VA
T ID
Nu
mb
er
P.O
. Nu
mb
er (i
f ap
plic
able
)
Stre
et/P
.O. B
ox
City
Z
ip C
od
e C
oun
try
Pho
ne/F
ax
E-M
ail (
ple
ase
fill i
n)
If th
e b
ill-t
o-a
dd
ress
dev
iate
s fr
om
the
spec
ifica
tions
o
n th
e ri
ght,
ple
ase
fill o
ut h
ere:
C
ON
CEP
T H
EID
ELBE
RG
P.O
. Box
1017
64
Fax
+49
(0) 6
2 21
/84
44 3
4
D
-690
07
Hei
del
ber
g
GER
MA
NY
+
49
6221
84
44 3
4 Easy Registration
Reservation Form:CONCEPT HEIDELBERGP.O. Box 10 17 6469007 Heidelberg, Germany
Reservation Form:+ 49 6221 84 44 34 @ e-mail:
info@concept-heidelberg.de Internet:www.gmp-compliance.org
#
Date
Tuesday, 6 November 2018, 09.00 h – 18.00 h(Registration and coffee 08.30 h – 09.00 h)Wednesday, 7 November 2018, 08.30 h – 17.00 h
Venue
Steigenberger Hotel BerlinLos-Angeles-Platz 110789 Berlin, GermanyPhone +49(0)30 2127 0berlin@steigenberger.de
Fees (per delegate plus VAT)
ECA Members € 1,490APIC Members € 1,590Non-ECA Members € 1,690EU GMP Inspectorates € 845The conference fee is payable in advance after receipt of invoice and includes conference documentation, dinner on the first day, lunch on both days and all re-freshments. VAT is reclaimable.
Accommodation
CONCEPT HEIDELBERG has reserved a limited num-ber of rooms in the conference hotels. You will re-ceive a room reservation form when you have regis-tered for the event. Reservation should be made directly with the hotel. Early reservation is recom-mended.
Would you like to save money?
If you book “SAP – Validation and GMP Compliance and “Virtual IT Systems in a GxP Environment” (8-9 November 2018) simultaneously the fee reduces as follows:ECA Members € 2,790APIC Members € 2,890Non-ECA Members € 2,990EU GMP Inspectorates € 1,690
Conference Language
The official conference language will be English.
Organisation and Contact
ECA has entrusted Concept Heidelberg with the organisation of this event. CONCEPT HEIDELBERG, P.O. Box 10 17 6469007 Heidelberg, GermanyPhone +49-(0)62 21/84 44-0Fax +49-(0)62 21/84 44 84info@concept-heidelberg.de www.concept-heidelberg.de
For questions regarding content:Dr Andreas Mangel (Operations Director) at +49(0) 62 21 / 84 44 41 or at mangel@concept-heidelberg.de.
For questions regarding reservation, hotel, organisation etc.:Mr Rouwen Schopka (Organisation Manager) at +49(0) 62 21 / 84 44 13 or per e-mail at schopka@concept-heidelberg.de.
WA/27122017Gen
eral
term
s an
d c
ond
itio
nsIf
you
cann
ot a
ttend
the
conf
eren
ce y
ou h
ave
two
optio
ns:
1. W
e ar
e ha
ppy
to w
elco
me
a su
bst
itute
col
leag
ue a
t any
tim
e.2.
If y
ou h
ave
to c
ance
l ent
irely
we
mus
t cha
rge
the
fol-
low
ing
proc
essi
ng fe
es: C
ance
llatio
n -
until
2 w
eeks
prio
r to
the
conf
eren
ce 10
%,
- un
til 1
wee
ks p
rior t
o th
e co
nfer
ence
50
%-
with
in 1
wee
k pr
ior t
o th
e co
nfer
ence
100
%.
CO
NC
EPT
HEI
DEL
BERG
rese
rves
the
right
to c
hang
e th
e m
ater
ials
, in-
stru
ctor
s, o
r spe
aker
s w
ithou
t not
ice
or to
can
cel a
n ev
ent.
If th
e ev
ent
mus
t be
canc
elle
d, r
egis
tran
ts w
ill b
e no
tified
as
soon
as
poss
ible
and
w
ill re
ceiv
e a
full
refu
nd o
f fee
s pa
id. C
ON
CEP
T H
EID
ELBE
RG w
ill n
ot
be
resp
onsi
ble
for d
isco
unt a
irfar
e p
enal
ties
or o
ther
cos
ts in
curr
ed
due
to a
can
cella
tion.
Te
rms
of p
aym
ent:
Pay
able
with
out d
educ
-tio
ns w
ithin
10 d
ays
afte
r rec
eip
t of i
nvoi
ce.
Imp
ort
ant:
Thi
s is
a b
ind
ing
regi
stra
tion
and
ab
ove
fees
are
due
in
case
of c
ance
llatio
n or
non
-app
eara
nce.
If y
ou c
anno
t tak
e pa
rt,
you
have
to in
form
us
in w
ritin
g. T
he c
ance
llatio
n fe
e w
ill th
en b
e ca
lcul
ated
acc
ord
ing
to th
e po
int o
f tim
e at
whi
ch w
e re
ceiv
e yo
ur
mes
sage
. In
case
you
do
not a
ppea
r at t
he e
vent
with
out h
avin
g in
form
ed u
s, y
ou w
ill h
ave
to p
ay th
e fu
ll re
gist
ratio
n fe
e, e
ven
if yo
u ha
ve n
ot m
ade
the
paym
ent y
et. O
nly
afte
r we
have
rece
ived
yo
ur p
aym
ent,
you
are
entit
led
to p
artic
ipat
e in
the
conf
eren
ce
(rec
eipt
of p
aym
ent w
ill n
ot b
e co
nfirm
ed)!
(As
of Ja
nuar
y 20
12)
Ger
man
law
sha
ll ap
ply.
Cou
rt o
f jur
isd
ictio
n is
Hei
del
ber
g.
Priv
acy
Polic
y: B
y re
gist
erin
g fo
r thi
s ev
ent,
I acc
ept t
he p
roce
ssin
g of
my
Pers
onal
Dat
a. C
once
pt H
eid
elb
erg
will
use
my
dat
a fo
r the
pr
oces
sing
of t
his
ord
er, f
or w
hich
I he
reb
y d
ecla
re to
agr
ee th
at m
y pe
rson
al d
ata
is s
tore
d a
nd p
roce
ssed
. Con
cept
Hei
del
ber
g w
ill o
nly
send
me
info
rmat
ion
in re
latio
n w
ith th
is o
rder
or s
imila
r one
s. M
y pe
rson
al d
ata
will
not
be
dis
clos
ed to
third
par
ties
(see
als
o th
e pr
ivac
y po
licy
at h
ttp:/
/ww
w.g
mp-
com
plia
nce.
org/
eca_
priv
acy.
htm
l).
I not
e th
at I
can
ask
for t
he m
odifi
catio
n, c
orre
ctio
n or
del
etio
n of
my
dat
a at
any
tim
e vi
a th
e co
ntac
t for
m o
n th
is w
ebsi
te.
#
LEARNING OBJECTIVES:
� Advantages and disadvantages of virtual systems in a GxP environment
� Benefits of virtualisation � Regulations apply to virtualisation � Differences between virtual systems and real systems � What are the critical points - during implementation - during qualification and - during operation of virtual systems
� Virtualisation platform � Planning and qualification of a virtualisation project � Case studies from virtualisation projects � Change management / configuration management and disaster recovery
� From virtualisation to cloud computing
8-9 November 2018, Berlin, Germany
This education course is recognised for the ECA GMP Certification Programme „Certified Computer Validation Manager“. Please find details at www.gmp-certification.eu
Virtual IT Systems in a GxP Environment
SPEAKERS:
Bob McDowallR.D.McDowall Limited
Yves SamsonKereon AG
Jürgen SchmitzGSK
Objectives
� Get an overview of technologies discussed currently in the pharmaceutical environment and their poten-tial fields of application,
� Assess how to use and implement GMP requirements and provisions for virtual IT systems and, where appropriate, for cloud computing,
� Learn more about the qualification and use of virtual systems in the GMP environment, and
� Evaluate whether the use of virtual IT systems and cloud computing would be profitable if your com-pany.
Background
Virtual systems, cloud computing, and GMP; does this fit together? What are the advantages and disadvantages of these systems in a GMP environment? Are there any limits with their use?
The increasing use of virtual IT systems and cloud computing in a GMP-regulated environ-ment is getting more and more discussed. The vir-tualisation of computer systems offers a great
number of advantages, such as the simultaneous use of multiple operating systems, the simple and low-cost con-struction of test environments, and the improved utilisa-tion of multi-core processors.
Can these advantages also be used in a GMP environment and which aspects have to be specifically considered from the “GMP view” for virtual systems and cloud computing?
This event considers virtual systems and cloud computing from the GMP point of view and provides practical support to determine measures regarding the use of such systems.
Target Audience
The event is aimed at managers in the pharmaceutical in-dustry, suppliers and service providers that operate virtual IT systems and cloud computing in a GMP environment or intend to use them in the future.
Programme
Principles of IT qualification and validation � Regulatory requirements � Definitions � Validation and qualification
What is Virtualisation? � Definitions � Physical platform foundation requirements � Software for virtualisation � Virtual platform options
Benefits of Virtualisation � On demand infrastructure � Speed of implementation � Flexibility
Regulations apply to Virtualisation � Annex 11 key points for consideration � IT infrastructure shall be qualified � In-house or hosted system
Qualification of IT-Infrastructure � General Principles of IT Infrastructure Qualification � How to do qualification in a real environment vs.
what to do in a virtual environment � Qualification Activities � Roles and responsibilities � Installation and Testing
Planning of virtualisation projects � User / Technical Requirements Specification � Definition of the installation and deployment
approach � Definition of backup cycles and scenarios � From a virtual server to a virtual farm � Efficient planning � Qualification planning
Compliance requirements for virtual systems � IT Infrastructure Platform � Server Platform Qualification � Virtual Platform considerations � Maintaining the Qualified State during operation
Overview of the virtualisation platform � Platform components � Platform operation � Handling of SANs and VMs
Qualification of the virtualisation platform � Requirements gathering � Platform design � Qualification planning � Supporting processes
Virtual IT Systems in a GxP Environment
8-9 November 2018, Berlin, Germany
Making of a virtual data centre � Specification of virtual data centre requirements � Do I qualify or validate the hypervisor software? � Building and qualifying a virtual data centre
Risk management � ASTM E 2500-07 � Good Engineering Practice (GEP) � Q 9 – Quality risk management � GAMP 5, M 3 � GEP, Qualification, Validation reconciliation � NIST-SP 800-30 Risk Management for IT systems � HA-Op
Virtualisation of laboratory equipment / Desktop virtualisation
� Use cases for virtualisation in a laboratory environment
� Operating a virtual system
Show and tell: Virtualisation documentation � Technical Requirements Specification � Configuration Specifications � Installation Qualification
Change & Configuration Management � Regulatory requirements � What is a change? � Definitions of change management & configuration
management � An outline change management process
Disaster recovery planning � Regulatory requirements for Disaster Recovery � Disaster Recovery or Business Continuity Planning? � Mitigating physical faults � Triggers for the plan � Testing the plan � Keeping the plan up to date
Workshop: Risk-based approach to planning of virtualisation platform The participants should assess and control the risks related to the virtualisation of some critical systems, such as DMS, CDS, ERP, LIMS, process historian
From virtualisation to Cloud Computing � What is Cloud Computing really? � Abstraction of services and IT-infrastructure � Virtualisation vs. Cloud Computing � Recommendations for a GxP compliant Cloud
Computing
Speakers
Dr Bob McDowallR.D.McDowall Limited, Bromley, Kent, UKAnalytical chemist with over 40 years experience including 15 years working in the pharmaceutical industry and af-terwards working for the industry as a consultant. Bob is an ISO 17025 asses-sor and he has been involved with the
validation of computerised systems for over 25 years and is the author of a book on the validation of chromatogra-phy data systems. He was also a contributor to the GAMP GPG IT Infrastructure control & compliance.
Yves SamsonKereon AG, Basel, SwitzerlandYves is founder of Kereon AG, Basel. He is member of GAMP Europe Steer-ing Committees, chairman and co-founder of GAMP Francophone and edited the French version of GAMP 4 and GAMP 5. In 2017, Yves launched
the e-Compliance Requirements Initiative (eCRI) with the aim to help the regulated pharmaceutical industry and its suppliers to address and to implement accurately, con-sistently, and effectively the regulatory e-Compliance re-quirements.
Dr Jürgen SchmitzGSK, Wavre, BelgiumJürgen Schmitz was from 1994 until 2000 at RELAB AG and from 2000 - 2003 at KPMG Consulting AG responsi-ble for computer systems validation. Between 2003 and 2015 he was in dif-ferent positions at global IT Quality
Management at Novartis and Novartis Vaccines and Di-agnostics. Since 2016 he is Head Quality IT and Compli-ance at GSK Vaccines.
Social Event
In the evening of the first course day, you are cordially invited to a social event. This is an excellent opportunity to share your experiences with colleagues from other companies in a relaxed atmosphere.
Rese
rvat
ion
Form
(Ple
ase
com
ple
te in
full)
F
Vir
tual
IT S
yste
ms
in a
GxP
En
viro
nm
ent,
8-9
No
vem
ber
20
18, B
erlin
, Ger
man
y F
SAP
– V
alid
atio
n a
nd
GM
P C
om
plia
nce
, 6-7
No
vem
ber
20
18, B
erlin
, Ger
man
y
*
Mr
*
Ms
Title
, firs
t nam
e, s
urna
me
Co
mp
any
Dep
artm
ent
Imp
ort
ant:
Ple
ase
ind
icat
e yo
ur c
om
pan
y’s
VA
T ID
Nu
mb
er
P.O
. Nu
mb
er (i
f ap
plic
able
)
Stre
et/P
.O. B
ox
City
Z
ip C
od
e C
oun
try
Pho
ne/F
ax
E-M
ail (
ple
ase
fill i
n)
If th
e b
ill-t
o-a
dd
ress
dev
iate
s fr
om
the
spec
ifica
tions
on
the
righ
t, p
leas
e fil
l out
her
e:
C
ON
CEP
T H
EID
ELBE
RG
P.O
. Box
1017
64
Fax
+49
(0) 6
2 21
/84
44 3
4
D
-690
07
Hei
del
ber
g
GER
MA
NY
+
49
6221
84
44 3
4 Easy Registration
Reservation Form:CONCEPT HEIDELBERGP.O. Box 10 17 6469007 Heidelberg, Germany
Reservation Form:+ 49 6221 84 44 34 @ e-mail:
info@concept-heidelberg.de Internet:www.gmp-compliance.org
Date
Thursday, 8 November 2018, 09.00 h – 17.30 h(Registration and coffee 08.30 h – 09.00 h)Friday, 9 November 2018, 08.30 h – 16.30 h
Venue
Steigenberger Hotel BerlinLos-Angeles-Platz 110789 Berlin, GermanyPhone 030 2127 0berlin@steigenberger.de
Fees (per delegate plus VAT)
ECA Members € 1,490APIC Members € 1,590Non-ECA Members € 1,690EU GMP Inspectorates € 845The conference fee is payable in advance after receipt of invoice and includes conference documentation, dinner on the first day, lunch on both days and all re-freshments. VAT is reclaimable.
Accommodation
CONCEPT HEIDELBERG has reserved a limited num-ber of rooms in the conference hotels. You will re-ceive a room reservation form when you have regis-tered for the event. Reservation should be made directly with the hotel. Early reservation is recom-mended.
Would you like to save money?
If you book “Virtual IT Systems in a GxP Environment” and “SAP – Validation and GMP Compliance” (6-7 November 2018) simultaneously the fee reduces as follows:ECA Members € 2,790APIC Members € 2,890Non-ECA Members € 2,990EU GMP Inspectorates € 1,690
Conference Language
The official conference language will be English.
Organisation and Contact
ECA has entrusted Concept Heidelberg with the organisation of this event. CONCEPT HEIDELBERG, P.O. Box 10 17 6469007 Heidelberg, GermanyPhone +49(0) 62 21/84 44-0Fax +49(0) 62 21/84 44 84info@concept-heidelberg.dewww.concept-heidelberg.de
For questions regarding content:Dr Andreas Mangel (Operations Director) at +49(0) 62 21 / 84 44 41 or at mangel@concept-heidelberg.de.
For questions regarding reservation, hotel, organisation etc.:Mr Rouwen Schopka (Organisation Manager) at +49(0) 62 21 / 84 44 13 or per e-mail at schopka@concept-heidelberg.de.
WA/11122017Gen
eral
term
s an
d c
ond
itio
nsIf
you
cann
ot a
ttend
the
conf
eren
ce y
ou h
ave
two
optio
ns:
1. W
e ar
e ha
ppy
to w
elco
me
a su
bst
itute
col
leag
ue a
t any
tim
e.2.
If y
ou h
ave
to c
ance
l ent
irely
we
mus
t cha
rge
the
fol-
low
ing
pro
cess
ing
fees
: Can
cella
tion
- un
til 2
wee
ks p
rior t
o th
e co
nfer
ence
10 %
,-
until
1 w
eeks
prio
r to
the
conf
eren
ce 5
0 %
- w
ithin
1 w
eek
prio
r to
the
conf
eren
ce 10
0 %
.C
ON
CEP
T H
EID
ELBE
RG re
serv
es th
e rig
ht to
cha
nge
the
mat
eria
ls, i
n-
stru
ctor
s, o
r spe
aker
s w
ithou
t not
ice
or to
can
cel a
n ev
ent.
If th
e ev
ent
mus
t be
canc
elle
d, r
egis
tran
ts w
ill b
e no
tified
as
soon
as
poss
ible
and
w
ill re
ceiv
e a
full
refu
nd o
f fee
s p
aid
. CO
NC
EPT
HEI
DEL
BERG
will
not
b
e re
spon
sib
le fo
r dis
coun
t airf
are
pena
lties
or o
ther
cos
ts in
curr
ed
due
to a
can
cella
tion.
Te
rms
of p
aym
ent:
Pay
able
with
out d
educ
-tio
ns w
ithin
10 d
ays
afte
r rec
eip
t of i
nvoi
ce.
Imp
ort
ant:
Thi
s is
a b
ind
ing
regi
stra
tion
and
ab
ove
fees
are
due
in
case
of c
ance
llatio
n or
non
-ap
pea
ranc
e. If
you
can
not t
ake
part
,
you
have
to in
form
us
in w
ritin
g. T
he c
ance
llatio
n fe
e w
ill th
en b
e ca
lcul
ated
acc
ord
ing
to th
e po
int o
f tim
e at
whi
ch w
e re
ceiv
e yo
ur
mes
sage
. In
case
you
do
not a
ppea
r at t
he e
vent
with
out h
avin
g in
form
ed u
s, y
ou w
ill h
ave
to p
ay th
e fu
ll re
gist
ratio
n fe
e, e
ven
if yo
u ha
ve n
ot m
ade
the
paym
ent y
et. O
nly
afte
r we
have
rece
ived
yo
ur p
aym
ent,
you
are
entit
led
to p
artic
ipat
e in
the
conf
eren
ce
(rec
eipt
of p
aym
ent w
ill n
ot b
e co
nfirm
ed)!
(As
of Ja
nuar
y 20
12)
Ger
man
law
sha
ll ap
ply.
Cou
rt o
f jur
isd
ictio
n is
Hei
del
ber
g.
Priv
acy
Polic
y: B
y re
gist
erin
g fo
r thi
s ev
ent,
I acc
ept t
he p
roce
ssin
g of
my
Pers
onal
Dat
a. C
once
pt H
eid
elb
erg
will
use
my
dat
a fo
r the
pr
oces
sing
of t
his
ord
er, f
or w
hich
I he
reb
y d
ecla
re to
agr
ee th
at m
y pe
rson
al d
ata
is s
tore
d a
nd p
roce
ssed
. Con
cept
Hei
del
ber
g w
ill o
nly
send
me
info
rmat
ion
in re
latio
n w
ith th
is o
rder
or s
imila
r one
s. M
y pe
rson
al d
ata
will
not
be
dis
clos
ed to
third
par
ties
(see
als
o th
e pr
ivac
y po
licy
at h
ttp:/
/ww
w.g
mp-
com
plia
nce.
org/
eca_
priv
acy.
htm
l).
I not
e th
at I
can
ask
for t
he m
odifi
catio
n, c
orre
ctio
n or
del
etio
n of
my
dat
a at
any
tim
e vi
a th
e co
ntac
t for
m o
n th
is w
ebsi
te.
#
top related