saving $625,000 per year

© 2009 Project Remedies Inc.

Saving $625,000 Per Year

Reduce CostsReduce Costs

ImproveService Quality

ImproveService Quality

Speed Timeto Market

Speed Timeto Market

Integrate StaffIntegrate Staff

Leveraging your Investment in Remedy and Leveraging your Investment in Remedy and turning your Existing Remedy System into aturning your Existing Remedy System into a

Demand Management,Demand Management,Cost Management,Cost Management,

Resource Management,Resource Management,SolutionSolution

2

Project Remedies

• Successful Solutions Since 1993

• Over 200 Clients

• Software and Consulting Services

• Exclusively on BMC Remedy Action Request System

• Privately Held. Headquarters in Los Angeles area.

• BMC Technology Alliance Partner

• BMC MarketZone Partner:

ActionProgram Manager

ActionPortfolio Manager

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Project Remedies’s Solutions

Focus:

• Demand Management

• Cost Management

• Resource Management

• Portfolio and Program Management

Uses:

• Software development projects

• Operations projects

• Earned Value Reporting

• Release Management

• Scheduled and unscheduled asset outages

• Bug reporting

• Incorporating PM functionality into your processes

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Bug Reporting / Defect Tracking: HD / SM / APM Integration

Help Desk Case

Service Order ChangeRequest

APMProject

APM Tasks

Time Tracking

Help DeskChange Control

Board

Development Operations

Applications / Versions

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A Layered Structure

ApplicationsAPM: Resource Management

Help Desk

Service Manager

Asset Mgt

ActionProgram Manager

APM: Time and Expense Tracking

Operating System

Development Environment

Database / Central Repository

Windows 200x, XP, Solaris, HP-UX, AIX, Linux

SQL, Oracle, Sybase, Informix, DB2

Action Request System

ActionPortfolio Manager

Mid TierWeb Layer

Service Level Agreements / Flashboards

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A Central Repository / CMDB

CommonResource

DataBase

OtherTasks

Incidents

ProposedProjects

Total Cost Management System

AssetManagement

DataBase

Problems

Changes

ActiveProjects

Service Level Agreements

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Integration with Remedy Support Console for Viewing All Work Tasks

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Detailed Activity and Resource Tracking of All Tasks

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Demand Management Framework

Administrative Tasks

Project Plan Created

OtherTasks

Universal Time Sheet

Project Completed

Tasks Worked

Project Plan Reviewed and

ApprovedTasks Worked

Process Completed

Task Worked

Resources Assigned

Multi Task Process Spawned

Problem /Single Task

Created

RequestsReviewed and

Approved

All ITRequests, Incidents Changes, Projects

Data to Financial System

Reports

Assets

PRI’s Service Manager

Remedy's Asset Mgt.

PRI's ActionProgram Mgr.

Proposed ProjectGate Process

PRI's ActionPortfolio Manager

Portfolio

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Service Manager

Administrative Tasks

Project Plan Created

OtherTasks

Universal Time Sheet

Project Completed

Tasks Worked

Project Plan Reviewed and

ApprovedTasks Worked

Process Completed

Task Worked

Resources Assigned

Multi Task Process Spawned

Problem /Single Task

Created

RequestsReviewed and

Approved

All ITRequests, Incidents Changes, Projects

Data to Financial System

Reports

Assets

PRI’s Service Manager

Remedy's Asset Mgt.

PRI's ActionProgram Mgr.

Proposed ProjectGate Process

PRI's ActionPortfolio Manager

Portfolio

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Plus ActionPortfolio Manager

Administrative Tasks

Project Plan Created

OtherTasks

Universal Time Sheet

Project Completed

Tasks Worked

Project Plan Reviewed and

ApprovedTasks Worked

Process Completed

Task Worked

Resources Assigned

Multi Task Process Spawned

Problem /Single Task

Created

RequestsReviewed and

Approved

All ITRequests, Incidents Changes, Projects

Data to Financial System

Reports

Assets

PRI’s Service Manager

Remedy's Asset Mgt.

PRI's ActionProgram Mgr.

Proposed ProjectGate Process

PRI's ActionPortfolio Manager

Portfolio

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Plus ActionProgram Manager

Administrative Tasks

Project Plan Created

OtherTasks

Universal Time Sheet

Project Completed

Tasks Worked

Project Plan Reviewed and

ApprovedTasks Worked

Process Completed

Task Worked

Resources Assigned

Multi Task Process Spawned

Problem /Single Task

Created

RequestsReviewed and

Approved

All ITRequests, Incidents Changes, Projects

Data to Financial System

Reports

Assets

PRI’s Service Manager

Remedy's Asset Mgt.

PRI's ActionProgram Mgr.

Proposed ProjectGate Process

PRI's ActionPortfolio Manager

Portfolio

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Plus Asset Management

Administrative Tasks

Project Plan Created

OtherTasks

Universal Time Sheet

Project Completed

Tasks Worked

Project Plan Reviewed and

ApprovedTasks Worked

Process Completed

Task Worked

Resources Assigned

Multi Task Process Spawned

Problem /Single Task

Created

RequestsReviewed and

Approved

All ITRequests, Incidents Changes, Projects

Data to Financial System

Reports

Assets

PRI’s Service Manager

Remedy's Asset Mgt.

PRI's ActionProgram Mgr.

Proposed ProjectGate Process

PRI's ActionPortfolio Manager

Portfolio

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Activity Trends Report

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Portfolio DashboardActionPortfolio

Manager

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Portfolio ViewActionPortfolio

Manager

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Proposed / Active Project Life Cycles

ProposedProject

ActiveProject

Legend:

4. Type ofMoney

3. Resources

2. General

1. InitialRequest

5. Priority

Gate 1Manager Approval

Gate 2VP / CIOApproval

Gate 3Steering Committee

Approval

DefineProject PlanParameters

CreateProject Plan

WorkProject Tasks

ReviewProject

ApproveProject Plan

Define Proposed Approve Proposed Detailed Plan Work Plan

ActionPortfolio Manager ActionProgram Manager

ReviewProject Plan

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Projected Resource RequirementsActionPortfolio

Manager

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Resource Management ChartActionProgram

Manager

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Snapshot ActionProgram Manager

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Dollar Commitments ActionProgram Manager

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Gantt ChartActionProgram

Manager

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Executive Summary ReportActionProgram

Manager

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Calculating Your Savings

No. of employees 300Minutes saved / day 10Days per week 5Weeks per year 50Minutes saved / year 750,000Hours saved / year 12,500Avg cost / employee $50Avg cost savings / year $625,000

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For More Information

For More Information

On Service Manager / ActionProgram Manager / ActionPortfolio Manager packages

Please contact Stan Feinstein• Phone: 310-230-1722• Email: stanf@pri-us.com• Web: www. pri-us.com

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Configuration form ActionPortfolioManager

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Define Enterprise Resources ActionPortfolioManager

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Inventory View ActionPortfolioManager

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Proposed Project form ActionPortfolioManager

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Resources Needed ActionPortfolioManager

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Active Project form ActionProgram Manager

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Active Project form ActionProgram Manager