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GLOBAL INITIATIVE FOR INCLUSIVE ICTsPromoting the Rights of Persons with Disabilities in the Digital Age

www.g3ict.org

Scaling Up Mobile Accessibility:Civil Society and Operators At Work

By Axel LebloisPresident and Executive Director, G3ict

Accessible Americas II: Information and Communication for ALL

Panel on Successful International ICT Accessibility Experiences

Medellin, Colombia 4, 5 and 6 November 2015

Slide 2

The Opportunity We Saw Today: Mobile Apps and Services Can Leverage Terrific Embedded Smart Phone Functionalities

The Opportunity We Saw Today: Mobile Apps and Services Can Leverage Terrific Embedded Smart Phone Functionalities

Visual Text-to-Speech

Hearing Video Relay Service with

sign language

Speech Peer-to-peer video for

sign language

Dexterity Voice recognition for

controls and input

Cognition Icon interface

Slide 3

Emerging Mobile Accessibility FeaturesEmerging Mobile Accessibility Features

New forms of wearable computing

Sign language recognition

Secure sign-in with bio-recognition

Interpretation of visual environment

Guidance for cognitively impaired persons

Interaction with devices to control physical environment

Internet of Things

Real time captioning in wearable glasses

Slide 4

The Gap:The Gap:

Latin America: more phones than people, but:

Actual penetration over population is uneven, 70% on average in Latin America

Smart phones just passed 50% of new sales

30% to 35% is the penetration of smart phones over population, likely far less among persons with disabilities, especially among senior citizens

Slide 5

SO, HOW TO CLOSE THE GAP?

HOW TO ENSURE THAT THIS UNPRECEDENTED LEVEL OF INNOVATION

BENEFITS ALL PERSONS WITH DISABILITIES?

HOW TO PROMOTE ADOPTION?

SO, HOW TO CLOSE THE GAP?

HOW TO ENSURE THAT THIS UNPRECEDENTED LEVEL OF INNOVATION

BENEFITS ALL PERSONS WITH DISABILITIES?

HOW TO PROMOTE ADOPTION?

Slide 6

SO, HOW TO CLOSE THE GAP?

HOW TO ENSURE THAT THIS UNPRECEDENTED LEVEL OF INNOVATION

BENEFITS ALL PERSONS WITH DISABILITIES?

HOW TO PROMOTE ADOPTION?

SO, HOW TO CLOSE THE GAP?

HOW TO ENSURE THAT THIS UNPRECEDENTED LEVEL OF INNOVATION

BENEFITS ALL PERSONS WITH DISABILITIES?

HOW TO PROMOTE ADOPTION?

Scaling Up! Success Stories

Mobile Operators, Civil Society, Governments in ActionJapan, USA, France, Turkey, Colombia, Mexico,

Denmark

Slide 7

Example #1: Japan The Raku RakuExample #1: Japan The Raku Raku

NTT DoCoMo Market Situation in 2002

NTT DoCoMo market share: 51%

Saturation of young adult and adult market segment

Opportunity: rate of utilization decreased significantly with age (90%+ aged 20 to 50; less than 30% above 70)

Decision to tackle issue across organization, products and services

Adoption of Universal Design principles

Cell phone handsets, stores & services

Slide 8

Source: NTT DoCoMo presentation at ITU – UNESCAP meeting in Bangkok, August 26, 2009

Slide 9

9

Sales Status of the Raku-Raku Phone Series

RakuRakuphone1999.10

RakuRakuphone2001.9

RakuRakuphone2003.9

ＦＯＭＡRakuRakuphone2005.8ＦＯＭＡ

RakuRakuphone2004.9

RakuRakuphone simple

2005.12

RakuRakuphone Ｓ

2002.9

ＦＯＭＡRakuRakuphone2006.9

500

：3G(FOMA）：2G(mova)

RakuRakuphonebasic

2007.4

99.9 00.9 01.9 02.9 03.9 04.9 05.9 06.9 07.9 08.9

RakuRakuphoneV2008.8

RakuRakuphoneBasic S2008.5

RakuRakuphone

S2008.4

RakuRakuphone2007.8

RakuRakuphone

Premium2008.4

RakuRakuphoneBasic2009.4

15M units soldAs of June 2009

20M as of June 2013

Slide 10

Change of penetration rate in JapanChange of penetration rate in Japan

10

0%

25%

50%

75%

100%

20s 30s 40s 50s 60s 70s

Dramatically increased

Penetration rate of over 50s has dramatically increased

Penetration rate of mobile phone in 2011

Source: Survey on penetration rate of mobile phone by age, NTT DOCOMO

Slide 11

2015: Japan National Post Office Watch Service Initiative with Apple and IBM with Free iPads for Seniors

2015: Japan National Post Office Watch Service Initiative with Apple and IBM with Free iPads for Seniors

Japan Post: a government-owned holding company that runs 24,000 post offices as well as one of the world’s biggest banks and Japan’s largest insurer.

Post Office Watch service: employees check in on elderly clients, offer them consultation services and report back to family members.

Post now distributes free tablets to elderly persons with the support of a joint venture between IBM and Apple.

Apps are designed to help connect Japan’s millions of seniors with healthcare services and with their families, with a target of serving 4 to 5 million families by 2020.

Slide 12

Example #2: USA - AT&T Case StudyExample #2: USA - AT&T Case Study

Universal Design

AAPAA: involving persons with disabilities in designing products and services

Dedicated marketing

Special rate plans

Customer service

160,000 employees trained on disability and accessibility issues

Slide 13

Example #3: France Multi-stakeholder Accessibility CharterExample #3: France Multi-stakeholder Accessibility Charter

Government, organizations of persons with disabilities, operators sign charter with roadmap and milestones in 2005

Voluntary program with milestones and monitoring for implementing features with defined priorities:

1. Necessary features

2. Comfort features

3. Desirable new features and evolution

4. Marketing codification of accessibility features

Slide 14

Types of Metrics Monitored in Roadmad, Sample of Actual Results:Types of Metrics Monitored in Roadmad, Sample of Actual Results:

By 2009:

Each operator offers between 10 and 20 accessible handsets

Implementation of multimodal customer service support centers for persons with disabilities by each operator

By 2010:

193 specialized point of sales for accessible solutions in operation across France

Personnel trained on disability and accessibility

Mobile news service launched in sign language

Launch of multiple mobile services for persons with disabilities: accessible city services, transportation mobile guide, accessible parking guide and accessible tourism web sites etc.)

Slide 15

Example #4 – Audio Description for Movie Theaters offered by Operator

Example #4 – Audio Description for Movie Theaters offered by Operator

“My Dream Partner” free mobile app and service for the visually impaired, current news, more than 70 columnists’, hundreds of thousands of audio-books, training programs and practical information

Audio description feature allows users of “My Dream Partner” to enjoy watching movies in movie theaters through detailed description of non-dialogue scenes

National roll-out in all Turkish movie-theaters.

Blind movie-goers can choose the “cinema” category, select the movie and start listening to its synchronized audio description with their earphones.

Available free-of-charge and open to customers of all operators who register to My Dream Partner

Slide 16

In Summary: Operators’ Common Success FactorsIn Summary: Operators’ Common Success Factors

Focused accessibility team coordinating efforts across the organization

Awareness campaigns

Universal Design strategy

Involving and hiring persons with disabilities

Procurement integrating accessibility

Dedicated marketing plan and service packaging

Accessible point of sales

Accessible web sites and apps

Trained employees and customer service

Alternative modes of communication with customers

Slide 17

CIVIL SOCIETY AND GOVERNMENTS IN ACTION

CIVIL SOCIETY AND GOVERNMENTS IN ACTION

Slide 18

Example #5: Colombia - Video Relay and Remote Interpretation Services for the DeafExample #5: Colombia - Video Relay and Remote Interpretation Services for the Deaf

Free for all deaf users

FENASCOL, National Federation of the Deaf is the operator

Available and used nationwide by deaf users

Video Remote Interpreting now also available nationwide free with 30 min cap per call

12,000 users in Colombia

Funded by MinTic

Great replicable option for Universal Service Funds

Slide 19

Example #6: the MMF-GARI Database En EspañolMade Available in Mexico through IFT, OperatorsExample #6: the MMF-GARI Database En EspañolMade Available in Mexico through IFT, Operators

Slide 20

Success Story #7: Denmark Crowdsourced Services - Be My EyesSuccess Story #7: Denmark Crowdsourced Services - Be My Eyes

301,095 Sighted volunteers

23,376 Blind users

A Network of Eyes: Be My Eyes is an app that connects blind people with volunteer helpers from around the world via live video chat

Slide 21

M-Enabling Summit: G3ict’s Annual Global ForumPromoting Mobile Accessibility InnovationM-Enabling Summit: G3ict’s Annual Global ForumPromoting Mobile Accessibility Innovation

World largest forum on accessible and assistive mobile solutions in cooperation with ITU:

Promotes innovation

Showcases solutions that work

Fosters dialogue among all stakeholders: Mobile industry, innovators, policy makers, advocates, CIOs

Facilitates networking among global mobile accessibility stakeholders and sharing of experience

540 participants in 2015 from 30 countries

Next Edition June 13-14, 2016, Washington, D.C. www.m-enabling.com

Slide 22

Companies and Organizations

Supporting the

G3ict Annual M-Enabling Summit

ITU - International Telecommunication UnionFCC - Federal CommunicationsCommission

Slide 23

Thank You for your Attention!

www.g3ict.org

axel_leblois@g3ict.org