service design as method
Post on 13-Jan-2017
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Service Design as Method –
Library Services Developed From User’s Needs
How do they need us?
Stockholm University Library
• 60 000 students & 5 000 employees• 10 000 visitors in the library and on
the webb
Information World
The Project
The Process
The Result
Behavioural patterns
Our reflections
● We didn’t quite get what we expected, we got something more valuable
● Suspicions confirmed! ● Tools to work with ● Fraction of the time compared to
if we would have done it ourselves● Lessons for future● Outsider point of view
Thank you!Eva Dahlbäck Martin Wincenteva.dahlbäck@sub.su.se martin.wincent@sub.su.se
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