service lifecycle management

SERVICE LIFECYCLE MANAGEMENT

Providing differentiated aftermarket services

A Mahindra Satyam Pega Practice Offering

BUSINESS LANDSCAPE

Aftermarket Services draw customers for repeat purchases– Differentiator for B2B and

B2C relationships

BUSINESS CHALLENGE

How to fulfill the customer

service request at the first

point of contact itself

BUSINESS NEED

A customer experience

transformation solution which

can automate back-end

processes and fulfill customer

requests

SERVICE LIFECYCLE MANAGEMENT

Providing differentiated aftermarket services

OUR APPROACH

A robust technology platform

with multichannel capabilities

that leverages Pega ’s process

driven CRM and Case

Management capabilities.

Industry Applicability

Manufacturing & Hi-Tech

Repair, service or parts replacement

incidents can be resolved using rule based

diagnostics approach

TURNING CUSTOMER SERVICE GROUP

TO A REVENUE GENERATING UNIT

FIRST/NEAR TIME RESOLUTION

PROVIDE A PERSONALIZED

EXPERIENCE

KEY BENEFITS

TRANSFORM your process INCREASE cost savings REDUCE time to resolve ACHIEVE best practices And GROW faster!

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