service supply chain management by abhishek tripathi

Service SupplyService SupplyManagementManagement

Presented ByPresented By

Abhishek TripathiAbhishek TripathiAbhishek_23july@yahoo.com

Contact : 7827398207Contact : 7827398207

Service SupplyService SupplyManagementManagement

What is Service.What is Service.

What is Service Supply.What is Service Supply.

What is Service Supply Management.What is Service Supply Management.

What Is ServiceWhat Is Service

What is Service SupplyWhat is Service Supply

What is Service Supply What is Service Supply Management ?Management ?

Service Supply ProcessService Supply Process

Institution

Counselor

Students

Supply Chain ManagementSupply Chain Management

Investment StrategyInvestment Strategy

ReturnReturn RiskRisk Performance RequirementsPerformance Requirements InvestmentInvestment

Total Cost of OwnershipTotal Cost of Ownership

CategoriesCategories Research & planningResearch & planning HostelHostel Counseling Counseling Deal through web., Study material etc.Deal through web., Study material etc. FacultyFaculty AssetsAssets Services like library, canteenServices like library, canteen ProcessesProcesses Web AdvertisementsWeb Advertisements Journal, magazine publishingJournal, magazine publishing Maintenance of building, ClassMaintenance of building, Class Other,. Electricity etc.Other,. Electricity etc.

Customer’s Supply Chain TeamCustomer’s Supply Chain Team

Organizational Design vs. Organizational Design vs. Performance HierarchiesPerformance Hierarchies

V P M arke ting V P M an ufac tu r ing

P lan n ing G roup

O pe ra to r

C a ll C en te r

O rde r E n try

C u sto m e r S e rv ice

In ve n to ry P lan n ing

M an ufac tu r ing P lan n ing

B uyer

P rocu re m e nt

S u pp ly M a na ge m e nt

T ran sp or ta tion

F o rk li f t O pe ra to r

D C 1

W are ho us ing

D istr ib u tion

V P Lo g is tics V P A dm in istra tion

P re sid e n t & C E O

B o ard o f D ire cto rs

S ha reh o lde rs

Management Planning

Supervisor Operator

Performance @ StoresSuppliers’

Performance Indicators

Taken from CELSE presentation

Service Supply HierarchyService Supply Hierarchy

Resources InvolvedResources Involved

Quantify Associated Quantify Associated Outputs… Outputs…

Taken from CELSE presentation

Where to start? Where to start? Where to end?Where to end?

Elapsed Time in Hours

Taken from CELSE presentation

3D View - Performance 3D View - Performance MeasurementsMeasurements

Hiera

rchy

Perspective

SatisfactionQualityVelocity

ProductivityCost

IndividualActionTeam

ProjectOrganization

CustomerSupplier

EmployeeStockholderGovernmentCommunity

Type of Measurement

Taken from CELSE presentation

Cause and Effect AnalysisCause and Effect Analysis

Taken from Anand Subramaniam presentation

Questions…?Questions…?

Thank youThank you

Abhishek Tripathi

Contact no. +91-9022855659

Abhishek_23july@yahoo.com