session 4: key performance indicators making your dashboard
Post on 03-Feb-2022
8 Views
Preview:
TRANSCRIPT
2011 TransITech
Session 4: Key Performance Indicators
Making Your Dashboard Solution
Transportation-Focused
Patrick CallahanAST Corporation
Practice Director, Business IntelligenceNaperville, Illinois
AST Corporation - 2
Background
Transit’s BI Business Case
AST’s Transit BI Approach
Lessons Learned
Recommendations
Wrap-Up
Agenda
AST Corporation - 3
Established in 1995 – Service and Solution Firm
Focus is Oracle Analytics and eBusiness Suite
Highest Level of Oracle Partner – Platinum
2009 Oracle Public Sector Partner of the Year
Oracle Public Sector BI - Pillar Partner
Broad experience with Transit & Public Sector
About AST
Indianapolis Airport Authority
Greater Cleveland Regional Transit Authority
AST Corporation - 4
Transits’ Many Stakeholders
Passenger
Community
Government
Business
Agencies
Watch Dog
Groups
Stakeholders
AST Corporation - 5
Aligning to the Agency’s Goals
Improve Transit
Services
Develop an Effective
and Efficient
Workforce
Enhance a Safety-
Conscious Culture
Many
Others…
Business Intelligence
solutions are most effective
when metrics & KPIs reflect the organization’s strategic goals and objectives
…and when the solution can
adapt to organizational
shifts in priorities
AST Corporation - 6
Common Transit Pain Points
Analysis/Action
Performance
StrategyExecutives
& Board
Managers
Analysts Supervisors
Where to focus resources?
Data trustworthy?
Hard to tell the Agency’s story.
How does the agency compare to peers?
What to focus on?
How to measure/baseline?
Timeliness of data.
Compliance with regulatory inquiries.
Customer concerns.
Lack of time to analyze data.
Time consuming to obtain data.
Manual processes are error prone.
Too many sources of data to manage.
Support Information Technology
Architecture does not support Analytics.
Patchwork technology.
Spend too much time on special reports.
AST Corporation - 7
Common BI Challenges
48.2%
40.8%
37.6%
35.9%
24.5%
21.2%
15.1%
10.2%
1.6%
0% 10% 20% 30% 40% 50% 60%
Data resides in disparate systems
Data is often incomplete or has errors
We don’t get information fast enough to take action
Employees are too busy to use business intelligence tools
Employees receive too much unnecessary business data
Corporate executives do not understand the need for
employees to have access to business intelligence tools
Our business intelligence tools are too complicated
Corporate executives are unwilling to share data with
external third parties.
None of the above; there are no challenges
Source: Economist Intelligence Unit, “Business Intelligence: Putting Enterprise Data To Work”, 2007
AST Corporation - 8
Findings from Transit Customers
8
“Its scary how many of our „business rules‟ are embedded in spreadsheets”
“To do my job, I need to ask 15 different people for 30 different reports”
“When it comes to data and reporting, its always „I‟, but „we‟, as an organization need to know, share and collaborate”
“Exception reporting and alerts would certainly help me”
“We have invested millions in key systems. Investing in a modern reporting/BI strategy will enable us to get value from those systems”
“I spend half my day collecting and reporting on data in spreadsheets…I could use that time to analyze business opportunities”
AST Corporation - 9
• Meeting your reporting requirement
• Expand to include TCRP insights
• Better support for auditsCOMPLIANCE
• Route/Stop and Fare Analyses
• Ridership initiatives
• Recapturing opportunity loss
FUNDING/REVENUE
GENERATION
• Single point of data consolidation
• Reallocation of resource time
• Elimination of redundant activitiesCOST REDUCTION
• Centralized business rules
• Data governance support
• Alerting capabilitiesRISK ANALYSIS
• Customer satisfaction-focused
• Comparative surveysCOMPETITIVE
ANALYSIS/ADVANTAGES
Transit’s BI Business Case
AST Corporation - 10
ASTRA is the Analytical Scorecard for Transit, based on industry leading Oracle OBIEE Technology
Pre-Built Analytics based on TCRP Report 88 guidance covering all Transit operations (100+ KPIs)
- Availability - Capacity
- Community - Economic
- Safety & Security - Maintenance
- Service Monitoring - Travel Time
Provide an open architecture to integrate data from any transit data source
AST’s Transit BI Approach
AST Corporation - 11
Targeting KPIs Across the Agency
• % Person-Minutes Served
• Frequency
• Service & Revenue Hours
• Vehicle Coverage
AVAILABILITY
• Seat Capacity
• Person Capacity
• Passenger Capacity
• Vehicle Capacity
CAPACITY
• Efficiency
• Service Denials
• Reliability Factor
• Various Demographics
COMMUNITY
• Service Interruptions
• Road Calls
• Spare Ratio
• Vehicle Age
MAINTENANCE
• Ridership
• Peak-to-Base Ratio
• Productivity
• Mobility Index
ECONOMIC
• Average/Maximum Travel Times
• Delay
• Travel Speed
• Pass-Ups
TRAVEL TIME
• On-Time Performance
• Run-Time Ratio
• Complaint Rate
• Customer Satisfaction
SERVICE
MONITORING
• Accident Rate
• Passenger Safety Rate
• Crime Rate
• Station Overruns
SAFETY & SECURITY
AST Corporation - 12
ASTRA Highlights
Pre-BuiltAnalytics and Dashboards
New Analytics Potential
Business Intelligence Foundation
Dozens of metrics
Dozens of dashboards
Leading BI
Technology
Integrated solution
Open architecture
Based on Industry
guidance (TCRP)
Common APIs
Extensible
Target Strategy
Fast and Easy
Dashboard Creation
AST Corporation - 13
Agency Often Needs Education on “BI”
Reinforce their opportunity to make the agency “smarter”
One Size Doesn’t Fit All
Users across the agency have different requirements, though
the KPIs ought not to change much
Data Quality Can Be Challenging
Specialized routines for data cleansing and matching may be
required
Business Rules Will Differ Across Agency
Agreeing on the rules (e.g. factors, etc) can take time
Centralizing the rules is key
Data Validation & Acceptance Is Crucial
Especially when “estimates” are being replaced with real
numbers
Lessons Learned
AST Corporation - 14
Ensure Sponsorship is Clear
Possible mandates to use/accept of new data and reports
Utilize Industry Standards
TCRP Reports 88 & 141 are great resources
Focus on Organizational Change Management
Consider initiatives to improve adoption
Provide Capabilities for Different Users
Ad-Hoc capabilities for “super users”
KPI dashboards for senior management and executives
Interactive dashboards and pro-active alerts for management
(detailed data must be made available)
Derive the “Right” Scope and Rollout Plan
Consider a multi-phase roadmap and piloted rollout
Recommendations
AST Corporation - 15
For More Information…
Visit www.TransitDashboard.com
Register for free webinar on April 7th
Patrick Callahan
Director, ASTRA Product Development
PCallahan@ASTCorporation.com
888.278.0002 x246
Wrap-Up
top related