share point business process maturity
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BUSINESS PROCESS MANAGEMENT1
Sadie Van Buren, @sadalit Derek E. Weeks, @weekstweets
Maturing Your Business Processes in SharePoint
BUSINESS PROCESS MANAGEMENTBUSINESS PROCESS MANAGEMENT
Agenda and Logistics
Agenda What’s in it for you? Overview of the
SharePoint Maturity Model and the BPM Competency
Detail & case studies What Next? Upcoming Events Contact Info
Logistics In Session
Questions welcome! If you’re tweeting / live
blogging, consider including: #SPMaturity @SPTechCon @weekstweets @sadalit
Post-Session Please fill out your
evaluation
BUSINESS PROCESS MANAGEMENTBUSINESS PROCESS MANAGEMENT
What’s In It For You?
In the Session Understand SharePoint’s potential for Business Process
Management, and how you’re using it Benchmark against others via data and case studies
Back at Work Share your results Build the organization’s strategic roadmap for BPM Gain a quantitative sense of progress by re-evaluating each year. Contribute to a data model that will help answer larger questions
about where organizations are in their SP maturity by industry, number of years of use, etc.
BUSINESS PROCESS MANAGEMENT
reduction in operational costsimproved cycle time
better employee productivity
efficiency gains
higher levels of customer service
faster time to market
consistent SLAs
improved visibility
consistent SLAs
better employee productivity
faster time to market
competitive advantage
competitive advantage
improved business performance
paperless office
improved cost per transaction
Changing the Economics of Business Processes
Business Process Maturity
100
200
300
400
500
Linked business activities with a defined trigger and outcome, standardized by SharePoint and/or custom automated workflow processes. Areas of focus include data (unstructured/structured), workflow, user security / roles, reporting and analytics, tracking / auditing, process modeling and simulation, and process optimization.
5
Business Process Maturity
100Business process is loosely defined. Out of the box SharePoint workflows (approval, collect feedback) leveraged sporadically. A doclib or list provides a central base of operations. Any workflow is document- vs. application-centric.
200
300
400
500
6
Business Process Maturity
100
200Business processes are designed; some custom, departmental “no-code” workflows (SP Designer, Visio, or third-party tool) may be implemented to handle simple business rules (decision-based routing). .
300
400
500
7
Business Process Maturity
100
200
300Process is considered as a whole, rather than as automating functional tasks . SharePoint is becoming the BP platform, w/the introduction of 3rd party BPM tool to support more complex business rules.
400
500
---------- customization may occur ----------
8
Business Process Maturity
100
200
300
400Workflow is a component of SP-based composite applications with connectivity to LOB systems. Users have access to process analytics and audit trails. Collaboration happens around a work process.
500
---------- customization may occur ----------
9
Business Process Maturity
100
200
300
400
500
Power users can edit existing workflows to adapt them to changing business needs. Users leverage data from BPM to optimize process, balance work across workloads. Business processes extend to external users.
10
BUSINESS PROCESS MANAGEMENT
Who Should Care…
Manager
Executive Business Architect
Analyst
Developer
Researcher
IT Manager
Processor Data Entry
Reviewer
Supervisor
BusinessStrategy
BUSINESS PROCESS MANAGEMENT
Maturity per Years of Use
BUSINESS PROCESS MANAGEMENT
Maturity per Number of Users
BUSINESS PROCESS MANAGEMENT
Business Process Maturity
BUSINESS PROCESS MANAGEMENT
Business Process Maturity?
Initial Managed Defined Predictable Optimizing0%
5%
10%
15%
20%
25%
30%
35%
40%
45% 42%
37%
12%
5% 5%
Business Process Considerations Underlie All Competencies
16
Business Process ConsiderationsBusiness Process Com
petency
BUSINESS PROCESS MANAGEMENT
Level 100• Business process is loosely defined. • Out of the box SharePoint workflows
(approval, collect feedback) leveraged sporadically.
• A doclib or list provides a central base of operations.
• Any workflow is document- vs. application-centric.
BUSINESS PROCESS MANAGEMENT
Level 100meet Dilbert
BUSINESS PROCESS MANAGEMENT
Level 100the knowledge worker
BUSINESS PROCESS MANAGEMENT
Level 100Upload
Expense Report
Notify Manager
Approves / Rejects
Notify Employee
BUSINESS PROCESS MANAGEMENT
Level 100
BUSINESS PROCESS MANAGEMENT
23% say over half the documents in
SharePoint are mission critical
#SPTechCon
BUSINESS PROCESS MANAGEMENT
Level 100
Effort.
People.
Change.
Technology.
Strategy.
BUSINESS PROCESS MANAGEMENT
Level 200Business processes are designed; some custom, departmental “nocode” workflows (SP Designer, Visio, or third-party tool) may be implemented to handle simple business rules (decision-based routing).
BUSINESS PROCESS MANAGEMENT
Level 200
say hello to
Alice
Dilbert
BUSINESS PROCESS MANAGEMENT
Level 200
sharepoint administrator
knowledge worker
BUSINESS PROCESS MANAGEMENT
Level 200
BUSINESS PROCESS MANAGEMENT
Level 200
BUSINESS PROCESS MANAGEMENT
Level 200
Effort.
People.
Change.
Technology.
Strategy.
BUSINESS PROCESS MANAGEMENT
Level 300• Process is considered as a whole, rather
than as automating functional tasks. • Transition from procedural document
workflow to orchestration of dynamic business process.
• SharePoint is becoming the BP platform, w/the introduction of 3rd party BPM tool to support more complex business rules.
BUSINESS PROCESS MANAGEMENT
Add-on apps for SharePoint?
Archiving (long-term retention of content)
Security and rights management
Data migration tools
Back-up support
Search/Analytics
Workflow/BPM
0% 5% 10%15%20%25%30%35%40%45%
18%
24%
26%
30%
30%
43%
Top 6 answers…
#SPTechCon
BUSINESS PROCESS MANAGEMENT
Level 300Meet the 130 knowledge workers
BUSINESS PROCESS MANAGEMENT
Level 300
say hello to
Wally
he’s
Dogbert
Alice
BUSINESS PROCESS MANAGEMENT
Level 300
sharepoint developer
business process analyst
sharepoint administrator
BUSINESS PROCESS MANAGEMENT
BPM: Loan Processing Example
Loan Application is in SharePoint
Processor reviews loan
Underwriter reviews loan
Book Loan
Notify Customer
Approved?
Rejected?
Loan Application is scanned and
indexed
Capture Docs?
Other Docs?
Reroute Loans?
Customer Account Info
Manual Tasks: Review docs in file
Call client for add’l info Prepare Good Faith Estimate
Underwrite loan Prepare loan for closing
What is happening in my dept?
Automate Tasks?
BUSINESS PROCESS MANAGEMENT
Level 300
BUSINESS PROCESS MANAGEMENT
Level 300
BUSINESS PROCESS MANAGEMENT
Level 300
BUSINESS PROCESS MANAGEMENT
Level 300
BUSINESS PROCESS MANAGEMENT
Level 300
Effort.
People.
Change.
Technology.
Strategy.
BUSINESS PROCESS MANAGEMENT
Level 400• Workflow is a component of SPbased
composite applications with connectivity to LOB systems.
• Users have access to process analytics and audit trails.
• Collaboration happens in the context of a work item as part of a dynamic, nonlinear business process (the “case”).
BUSINESS PROCESS MANAGEMENT
Level 400Meet the 130 knowledge workers
BUSINESS PROCESS MANAGEMENT
Level 400
Wally introducing
The Boss
Dogbert
BUSINESS PROCESS MANAGEMENT
Level 400
sharepoint administrator
playing himself
business process analyst
BUSINESS PROCESS MANAGEMENT
Level 400
BUSINESS PROCESS MANAGEMENT
35%Access to all or some
legacy data through SharePoint
#SPTechCon
BUSINESS PROCESS MANAGEMENT
Level 400
BUSINESS PROCESS MANAGEMENT
Level 400
BUSINESS PROCESS MANAGEMENT
Level 400
BUSINESS PROCESS MANAGEMENT
Level 400
Effort.
People.
Change.
Technology.
Strategy.
BUSINESS PROCESS MANAGEMENT
Level 500• Power users can edit existing workflows to
adapt them to changing business needs on the fly.
• Users leverage data from BPM to optimize process, simulate on real data, clear bottlenecks, balance work across workloads.
• Users have visibility into the process and can provide feedback to process improvements.
• Business processes extend to external users.
BUSINESS PROCESS MANAGEMENT
Level 500
BUSINESS PROCESS MANAGEMENT
Level 500
BUSINESS PROCESS MANAGEMENT
Level 500
BUSINESS PROCESS MANAGEMENT
Level 500
BUSINESS PROCESS MANAGEMENT
Level 500
Effort.
People.
Change.
Technology.
Strategy.
BUSINESS PROCESS MANAGEMENT
Using or plan to use SharePoint for?
Content repository only
Enterprise content management
Portal, communication & web content management
Workflow
Business process management
Social, community, collaboration
Business intelligence / dashboards
Platform for custom applications
0% 10% 20% 30% 40% 50% 60% 70% 80%
31%
61%
78%
67%
54%
53%
48%
46%
#SPTechCon
BUSINESS PROCESS MANAGEMENT
What Next?
Visit Derek and Sadie at Booth #903
A Visionfor the Future
Take the full assessment
BUSINESS PROCESS MANAGEMENT59
Sadie Van Buren@sadalit
Derek E. Weeks@weekstweets
Contact Us
BUSINESS PROCESS MANAGEMENTBUSINESS PROCESS MANAGEMENT
Thank You
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