sharepoint business governance and user adoption strategies

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SharePoint Business

Governance and User

Adoption StrategiesPresented by Veronique Palmer

--- 26 Oct 2010 ---

Johannesburg, South Africa

Own business – Lets Collaborate

User adoption specialist and end user trainer

Co-Owner of SharePoint Experts on LinkedIn (12 000+ members)

Team Lead at Information Worker (SharePoint user group)

Preferred SharePoint vendor for 2 banks

Clients also in medical, construction, IT, retail, mining and automotive industries

Spoke at SharePoint Saturday UK on 2 Oct 2010

Speaking at SharePoint Summit in Toronto in January 2011

www.letscollaborate.co.za

veronique@letscollaborate.co.za

http://veroniquepalmer.wordpress.com

@veroniquepalmer

#SPCSEA

Veronique Palmer

Veronique At Work, Lets Collaborate Fan Page

Website :

Email :

Blog :

Twitter :

Hashtag :

LinkedIn :

Facebook :

WHY HAVE GOVERNANCE?

Lack of business management =

failed user adoption

BusinessIT

ServersApplications

Business Info

GOVERNANCE AREAS

Governance Dependencies

TMI

Where to Start

No Generic

Company Size

Length of Use

Team

Culture

IT vs Business

Version

Positioning

User AdoptionGovernance

WHAT TO ADDRESS

MembersPlan

Forum

CommunicationEvangelism

Training

Sponsor

Business

IT

< 10 - 12

GOVERNANCE FORUM

GovPlan

MissionStandard Agenda

Acceptable Use

Escalation

SitesDormancy

Support

Meetings

Format

WIKI EXAMPLE

SITE GOVERNANCE EXAMPLE

TEMPLATES

http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointGovernance.aspx

Governance Plans and Sample Agenda

www.letscollaborate.co.za

Resource Centre – SharePoint Governance

GOVERNANCE RESOURCES

Lets Collaborate : http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointGovernance.aspx

TechNet : http://technet.microsoft.com/en-us/office/sharepointserver/bb507202.aspx

Checklist : http://office.microsoft.com/download/afile.aspx?AssetID=AM102306291033

GOVERNANCE BLOGS

Bill English : http://aiimcommunities.org/users/benglish

Dux Raymond Sy : http://sp.meetdux.com/default.aspx

Jennifer Mason : http://www.sharepoint911.com/blogs/jennifer/default.aspx

Richard Harbridge : http://www.rharbridge.com/

Ruven Gotz : http://spinsiders.com/ruveng

Veronique Palmer : http://veroniquepalmer.wordpress.com/

USER ADOPTION STRATEGIES

Comms

Training

Evangelism

Communication

WhyWhat

When

Who How

Public Face

Skills

EVANGELISM

Full Time

Site

Hand Holding

EVANGELIST JOB DESCRIPTION

http://www.letscollaborate.co.za/Resource-Centre/SitePages/SharePointEvangelist.aspx

www.letscollaborate.co.za

Resource Centre – Job Descriptions

EvangelismSite

LocationPurpose

Governance Rules

Training

Communication

ROI

Contact Us

User Groups

Where to Start

Knowledge Sharing

Housekeeping

SITE EXAMPLE

Training

Internal vs External

Outlines

Duration

Blended

Mass vs Specialised

Beginners

SECRET TO TRAINING SUCCESS?

Time to Assimilate!

Governance

Evangelism

Adoption

Team Sport

SUMMARY

Thank you for your time!!

veronique@letscollaborate.co.za

www.slideshare.net/veroniquepalmer