sharepoint survey 2011 results: how are businesses using sharepoint?
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© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Survey Results:
How Are Businesses Using SharePoint?Survey Update for January 2011
Derek WeeksTwitter: @weekstweets
Slide 2© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
1600+ responded to
survey.Thank You.
Slide 3© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
IT Pro
25.4%
SharePoint Analyst
16.6%
Other
5.7%
Developer
31.8%
End User
15.8%
Business Manager
4.7%
Your primary role with SharePoint?
Slide 4© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Where are you located?
2.5%
24%
5%
7%
4%
1.5%
51%5%
Slide 5© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
It is not the statistics that
count
Slide 6© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Question
Are you currently using or considering using SharePoint within your organization?
Slide 7© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Global 360 Survey Results
Considering SharePoint = 4%
Not considering SharePoint = 0%
Own SharePoint and are using today (2003) = 4%
Own SharePoint and are using today (2007) = 47%
Own SharePoint and are using today (2010) = 42%
Own SharePoint but do not have it deployed = 3%
Slide 8© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Are you currently using or considering using SharePoint within your organization?
SP2007 SP20100
10
20
30
40
50
60
70
80
90 81%
8%
47%42% Aug-10
Jan-11
Per
cen
tag
e (%
)
Slide 9© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Ratio of 2007 to 2010 Deployments
2:3
3:7
1:1 2:1
5:7
Slide 10© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Tweet #SPSEMEA
SharePoint 2010 deployments grow 5x since August.
Slide 11© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Question
How widespread is the deployment and usage of SharePoint within your organization?
Slide 12© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Global 360 Survey Results
Aug-10 Jan-11
Using within team site or single SharePoint project site = 5%
7%
Limited SharePoint sites ordepartmental use (1 to 3) = 11%
11%
Several departments(4 or more)
= 17% 23%
Regionally by specific offices =n/a 7%
Enterprise wide deployment of SharePoint =
67% 52%
Slide 13© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
How widespread is the deployment and usage of SharePoint within your organization?
52%
11%
7%
23%
7%
Enterprise-wide global deployment of SharePoint
Limited SharePoint sites or departmental use (1 to 3)
Regionally used by specific offices
Several departments (4 or more)
Use within team or single SharePoint project site
Slide 14© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Who has deployed SharePoint enterprise wide?
Healthcare#1
Manufacturing#3
Finance/Banking#2
Slide 15© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Who has deployed SharePoint enterprise wide?
1 in 3Using SP2010
1 in 10Using SP2010
1 in 5Using SP2010
Slide 16© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
57%Consumer
Packaged Goods & Retail are using
SP2010
Tweet #SPSEMEA
Slide 17© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Question
How are you currently using, or plan to use, your SharePoint investment?
Slide 18© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Global 360 Survey Results
Aug-10 Jan-11
Content Repository Only =37.6 % 35.6%
Enterprise Content Management = 54.4%64.2%
Portal and Web Content Management = 66.0%72.6%
Document Workflow =67.2% 70.9%
Business Process Management = 55.9%59.8%
Social, Community, Collaboration = n/a51.8%
Business Intelligence =n/a 53.9%
Custom Applications =44.83% 43.2%
Slide 19© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
How widespread is the deployment and usage of SharePoint within your organization?
Content R
eposi
tory
Only
ECM
Portal/W
eb C
ontent
Work
flow
BPM
Social
Busines
s In
tellig
ence
Custom
Applic
atio
ns0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
35.6%
64.2%
72.6% 70.9%
59.8%
51.8% 53.9%
43.2%
Slide 20© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
1999 2003 2007 2010
SP vs Fileshare
1) Search2) Manage Meta Data3) Find ability
1. Development Platform
2. CollaborationShare Across
Business
What is this thing?
Slide 21© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
37%Content
Slide 22© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Tweet #SPSEMEA
37% use SharePoint as a content repository
Slide 23© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
59% of SharePoint users are connecting their content and processes
Tweet #SPSEMEA
Slide 24© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
#1 CIO Priority:Improving BusinessProcesses
Tweet #SPSEMEA
Slide 25© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Shedding its Image
“go to place for content” “Where business gets done”
Slide 26© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Question
What do you believe is the most challenging issue with your SharePoint implementation?
Slide 27© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Global 360 Survey Results
Aug-10 Jan-11
Development time and effort requiredto build business applications = 30.0%18.4%
End User Adoption / Training = Other* 17.3%
Governance =Other * 16.9%
Limited or Lack of SharePoint Strategy = Other *15.1%
Lack of intuitive, easy to use interface = 21.0% 10.5%
Managing multiple document workflows = 3.7%5.5%
Real time reporting and analyticson workflows or processes = 8.8% 5.5%
Inability to manage role or skills basedwork assignments = 6.0% 3.7%
Other= 24.4% n/a
Slide 28© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
What do you believe is the most challenging issue with your SharePoint implementation?
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%18.4%
17.3%
4.4%
10.5%
16.9%
3.7%2.6%
5.5%
15.1%
5.5%
Slide 29© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
#1
Development Time and Effort Required to Build Business Applications
Slide 30© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
IT Pro
Governance
SharePoint Analyst
Adoption / Strategy
End User
Adoption/Training
Developer
DevelopmentTime
Business Manager
Lack of or Limited Strategy
SharePoint Challenges: “It Takes a Village”
Slide 31© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Challenge #1Development Time for Business Applications
Challenge #2User Adoption
Slide 32© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
The iGoogle EffectUsers, Community, Speed, and You
SharePoint’s Inconvenient Truthhttp://www.endusersharepoint.com/2010/12/07/sharepoint%E2%80%99s-inconvenient-truth/
Slide 33© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Question
Which statement best represents your opinion of the SharePoint user application experience?
Slide 34© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Global 360 Survey Results
August-10 Jan-11
SharePoint has a great user experience out-of-the-box and is adequate for our needs
= 18% 21%
SharePoint user experience is somewhat adequate but requires additional in-house design and development = 60%
62%
SharePoint user experience is inadequate and requires third party products and services to improve the application interface
= 8% 9%
SharePoint user experience is inadequate but we don’t have the time or resources to invest in improvements = 10%
6%
User experience is not important = 0% 0%
No opinion= 4% n/a
Slide 35© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Opinion of the user application experience?
62%
8%6%
0%
24%
SharePoint user experience is somewhat adequate but requires ad-ditional in-house design and devel-opment
SharePoint user experience is inad-equate and requires third party products and services to improve the application interface
SharePoint user experience is inad-equate but we don’t have the time or resources to invest in improvements
User experience is not important
SharePoint has a great user experi-ence out-of-the-box and is adequate for our needs
Slide 36© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Tweet #SPSEMEA
62% require additional in-house design for interfaces.
Slide 37© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Needs work
Needs work
Needs work
Needs work
I love it.
Slide 38© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Question
What tool is primarily used when creating and modifying changes to your SharePoint workflows?
Slide 39© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Global 360 Survey Results
SharePoint Designer= 37%
SharePoint Workflow (out of the box)= 19%
3rd Party Workflow or Process Modeling(Ascentn, Global 360, K2, Nintex)
= 8%
Visio and SharePoint Designer= 5%
Visual Studio and SharePoint Designer= 29%
Other= 2%
Slide 40© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
IT Pro
SP Designer& OOTB tie
SharePoint Analyst
End UserDeveloper
SP Designer and Visual
Studio
Business Manager
Your primary for mapping business processes / workflow?
Slide 41© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
IT Pro
SP Designer& OOTB tie
SharePoint Analyst
SP Designer
End User
SP Designer
Developer
SP Designer and Visual
Studio
Business Manager
SP Designer
Your primary for mapping business processes / workflow?
Slide 42© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Question
Of the documents stored and managed within your SharePoint repository, what percentage are used or accessed as part of a broader mission-critical business process?
Slide 43© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Global 360 Survey Results
Aug-10 Jan-11
None = 11%8%
1-25% = 38%32%
25-50% = 24%26%
50-75% = 18%23%
75-100% = 9%10%
Slide 44© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
27%
Do You Trust it That Much?
Slide 45© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
33% say over half the documents in
SharePoint are mission critical
Tweet #SPSEMEA
Slide 46© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Strategic value of
SharePoint content
Need for SharePoint business strategy?
Slide 47© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Most Popular Third Party Tools
Workflow/BPM
Archiving
Search/Analytics
Classification/Taxonomy
Social ComputingBack-up Support
Data Migration Tools
Security and Rights Management
Records Management
Storage Management
Slide 48© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Question
How do you expose legacy or other application data to your SharePoint users?
Slide 49© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Global 360 Survey Results
Aug-10 Jan-11Access data through a separate native legacy/application interface =
31% 30%
SharePoint Data is integrated into a different system and pulled by users from that system = 9% 18%
Access all legacy and new data through a single, integrated user interface within SharePoint = 11%
10%
External data is currently not available =41% 30%
Some legacy data is accessed through SharePoint = n/a35%
Other= 7% 10%
*
Slide 50© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Exposing legacy or other application data?
9.5%
30.3%
30.0%
10.2%
18.4%
35.2%
Access all legacy and new data through a sin-gle, integrated user inter-face within SharePointAccess data through a separate native legacy/application in-terfaceExternal data is currently not availableOther SharePoint Data is in-tegrated into a different system and pulled by users from that system
Slide 51© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
51% reach outside of SharePoint portal for legacy or other application data.
Tweet #SPSEMEA
Slide 52© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Don’t Play the Dating Game with Your Users
Slide 53© 2011 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010 and 2011
Thank you.
All survey participants will get the paper in about two weeks.
http://www.global360.com/download/sharepoint-survey
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