six sigma technique implementation in a2z infra services

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Implementation Plan of six Sigma

TechniquesSubroto Ghosh

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Why we need Six Sigma

Our Services must meet or exceed our customer¶s need

Our Processes must be cost-effective

we must be able to control any type of wastes Our employees are well trained and motivated

We must follow all statutory requirements

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Six sigma ± Definition

A philosophy for systematically improving quality,and therefore efficiency.

A standard of performance equal to 3.4 defects

per million outputs (i.e. near perfection). ± Most operations are about 2.8 sigma (100,000

defects / million).

 ± Very good operations are about 4 sigma (3,500

defects / million).{

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Six Sigma @ A2z Infraservices

Shall help us to identify best processes

Shall help to reduce delivery time of our process

Shall help us to identify wastes in process

Shall help us to identify failures of process

Shall help us to make process cost effective

Shall help us to control process for consistency

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 Action plan

Training

ProcessIdentification for 

projects

ProjectSelection in

Process

Projectimplementation

 Analysis of 

result

 Adoption asBest Practice

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Timeline

   J  a  n   2   0   1   2

Training to all A2Zemployees

(each region 10employees to beselected for implementation of six sigma projects)

   F  e   b   2   0   1   2

ProcessIdentificationfor implementation

of Six Sigmatools andtechniques

   M  a  r  c   h   2   0   1   2

Implementationof Six Sigma inidentifiedProcess as

Project andanalysis of outcome,adoption of best practice

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The first Step : Training

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Training Methodology

Class-room Training through webinar 

 ± Every Saturday ± 03 hours

 ± Total no. of Session ± 04 ( 12 Hours)

Examination at end of training

(through mail communication)

Selection of six sigma team from

good performers.

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Training Modules

Week-1: DMAIC

Week-2: Basic Statistics & 7QC Tools

Week-3: House of Quality & SIPOC Week-4: 7 wastes/ Failure Mode Effect

 Analysis

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Tentative Schedule 7th January 2011 : 03 pm to 06 pm

13th January 2011: 04 pm to 07 pm

21st

January 2011: 03 pm to 06 pm

28th January 2011: 03 pm to 06 pm

Test paper shall be mailed on 28th Jan 2011

Answers to be submitted on 29th Jan 2011

Result shall be published on 31st Jan 2011

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The Next Step

to

Six Sigma Approach

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F

SQIFacility Service Quality Index

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FSQI- Quality measurement tool

This tool shall be used to quantify

customer satisfaction level with our 

existing customer.

This tool consist of 10 critical areas of 

site operations and ensuring our 

deliveries as per agreement.

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Double click the sheet

Microsoft Excel

Worksheet

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Process Flow

 ± Every sites of A2Z shall have to collect customer 

feedback in FSQI sheet on monthly basis

 ± FSQI shall be submitted to quality department

and analyzed and ranked, by quality auditor. ± The 05 sites, ranked lowest shall be identified in

each region for further analysis, by quality team.

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Critical Process to be started

 ± Quality team shall visit these sites personally and

interact with Customer to understand complaints

and then identification of faults in process/es

 ± Redesigning of process/es using QC tools andimplementation of same.

 ± Monitoring of Site for next 03 months for 

improvement in FSQI ratings.

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Quality Team

Mr. Subroto Ghosh- South

Ms. Amrita Rao- North

Ms. Rachana Madkholkar-West

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Target Dates

Every 5th : FSQI shall be share by Site team to

Customer/client (cc : Quality Auditor)

Every 7th : Rating shall be obtained from Customers

Every 10th: Ratings shall be consolidated by Quality team

Every 15th: Con-call with Concerned RH on FSQI rating

15th- 25th : Meeting of Quality Auditor with Customers

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Plz share your feedback and suggestion

at

Subroto.ghosh@ipmslindia.com

Thanks