sl1000 channel introduction 1.1-revised
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An Introduction to the SL1000
Slide : 2 © NEC 2011 Introduction to the SL1000
Value Proposition
▐ Easy● Easy to Install● Easy to Use● Easy to Maintain
▐ Flexible● Highly featured, meets customer’s requirements
▐ Versatile● Supports multiple types of trunk in single chassis● Multiple solutions:
• Small Office • Home Worker • Mobile Worker
● Excellent price / performance ratio
Slide : 3 © NEC 2011 Introduction to the SL1000
What is the SL1000?
▐ New business
▐ TDM/IP System● Support of new TDM/IP terminals● Support of Analog/ISDN/SIP Trunks
▐ Application suites ● SL MyCalls● SL Desktop Suite
▐ Embedded applications ● Hotel● Voicemail● Mobile Extension
▐ Management applications ● PCPro, WebPro, XMLPro● Easy Installation and Management
Slide : 4 © NEC 2011 Introduction to the SL1000
TDM Trunks and Extensions
10 30 50 100 250 500
Bundled, Simplified
CommunicationTDM/VM/VOIP
Basic Business ProductivityUM/Mobility
UnifiedCommunications
Desktop, Presence
ProprietaryNetworking
Redundancy
Basic ACDCall Management
Operator
UNIVERGE SV8100 19”
SL1000
SL1000 Positioning: TDM System
SV81009.5”
Slide : 5 © NEC 2011 Introduction to the SL1000
IP Trunks and Extensions
10 30 50 100 250 500
Bundled, Simplified
CommunicationTDM/VM/VOIP
Basic Business ProductivityUM/Mobility
UnifiedCommunications
Desktop, Presence
ProprietaryNetworking
Redundancy
Basic ACDCall Management
Operator
UNIVERGE SV8100 19”
SL1000
SL1000 Positioning: IP system
SV8100 9.5”
Slide : 6 © NEC 2011 Introduction to the SL1000
SL1000 Newly Designed KSU
● Common design for both main and expansion KSU● Expansion capabilities within the Cabinet● Shelf or wall mount capabilities
375(W) x 290(H) x 115(D) mm
Slide : 7 © NEC 2011 Introduction to the SL1000
SL1000 Chassis
▐ Main Chassis
▐ Expansion Chassis• Up to 3 Expansion Chassis can be installed • Expansion chassis only required for additional TDM Trunk and
Extension cards
Built in:
• Ethernet port
• 1 Channel VRS
• Door phones connect to hybrid extension port
• Configured as 4 analog trunks and 8 hybrid extensions
• Caller ID send/receive
• Conference
Expansion/Additional:
• 3 Expansion Cards
• VRS/Voicemail Card
• VoIP Card
Slide : 8 © NEC 2011 Introduction to the SL1000
SL1000 Platform - Capacity
Main chassis – includes: 4 Analog Trunks
8 Hybrid Extensions
3 Expansion slots
Main chassis – Maximum: 16 Analog or 12 BRI Trunks
32 Hybrid Extensions
16 IP Terminals + 16 IP Trunks
Expansion chassis – Maximum: 16 Analog or 12 BRI Trunks
32 Hybrid Extensions
Maximum Capacity: Main Chassis +3 Expansion Chassis 48 Analog Trunks
36 BRI Trunks
16 IP Trunks
128 Hybrid Extensions
16 IP Terminals
Expansion chassis – includes: 4 Analog Trunks
8 Hybrid Extensions
3 Expansion slots
Slide : 9 © NEC 2011 Introduction to the SL1000
SL1000 Platform - CapacityNumber of chassis Main
chassisExpansion chassis 1
Expansion chassis 2
Expansion chassis 3
Remarks
Total Ports 66 132 198 230
TrunkPort
Max 32 48 64 64Analog 16 32 48 48ISDN BRI 12 24 36 36IP Trunk (SIP/H.323) 16 VOIPDB & MEMDB is required
External Paging 1 2 3 3 Use Analog Trunk portsExternal MOH 1 1 1 1 Use Analog Trunk portBGM 1 1 1 1 Use Analog Trunk port
Extension Ports
Max 32 64 96 128Multi-Line Telephone 24 48 72 96Single Line Telephone 32 64 96 128IP Terminal (SIP-MLT/Std.)
16VOIPDB & MEMDB is required
DSS Console 3 6 9 12 Connect to Hybrid Extension ports
Door phone 2 4 6 6 Connect to Hybrid Extension ports
Virtual Extension Port 50Power Failure Circuit 4 8 12 12 1 circuit per 408M/408EDoor Relay 2 4 6 6 Located on 408M of each
chassisEthernet Port 1 Located on CPUBuilt-In Answering Machine Channel 1 Built in to CPUVRS ChannelVoicemail Channel
4 / 168 / 16
CPU Max / CPU+MEMDB Max
Analog Modem 1 Mounted on PZ-VM21
Slide : 10 © NEC 2011 Introduction to the SL1000
SL1000 Platform – System Diagram
24TiXH Multiline IP Telephone
IP/VoIP
ISDN
PSTN
Remote PC
External Paging
External Music Source
Expansion Chassis 1
Expansion Chassis 2
Expansion Chassis 3
Multiline Telephone
DSS Console
Single Line Telephone
Doorphone Fax
Standard SIP Telephone
MyCalls PC
Hybrid Extension Ports
Expansion Chassis
Analog Trunks for Audio
Trunk Ports
Office LAN
Softphone
Slide : 11 © NEC 2011 Introduction to the SL1000
Temperature: 0 to +40 degree C (32 to 104 degree F)Humidity: 10 to 90% (non-condensing)
Power Consumption:172 Watts
Dimensions: W X D X H 375 x 115 x 290 mm
Weight : 2 Kgs.
SL1000 Main cabinet, with no mains cable Supports: 4 x Analog Trunk Ports (4 x RJ11) 8 x Hybrid Extension Ports (8 x RJ11) 1 x Power Failure Circuit 1 x External Backup Battery Connector 1 x LAN Port (10/100M) 2 x Door Unlock Relay 1ch x Built-In Auto-Answering (Soft-Channel) SLT Ringer Circuit MW Lamp Driver for Analog Terminals Slots for 3 x expansion cards slot 1 x MEMDB (Expansion Memory) slot 1 x VM21 (for VRS/VM) slot 1 x VOIPDB (VoIP Gateway) slot 1 x EXIFB (Bus Card) slot
Slide : 12 © NEC 2011 Introduction to the SL1000
System Parts List
Ordering Code Product Code Product Description
SL1000 Main equipment
BE110233
IP4EU-1632M-A KSU w/o C
SL1000 Main cabinet, with no mains cableSupports:4 x Analog Trunk Ports (4 x RJ11)8 x Hybrid Extension Ports (8 x RJ11)1 x Power Failure Circuit1 x External Backup Battery Connector1 x LAN Port (10/100M)2 x Door Unlock Relay 1ch x Built-In Auto-Answering (Soft-Channel)SLT Ringer CircuitMW Lamp Driver for Analog TerminalsSlots for3 x expansion cards slot1 x MEMDB (Expansion Memory) slot1 x VM21 (for VRS/VM) slot1 x VOIPDB (VoIP Gateway) slot1 x EXIFB (Bus Card) slot
Slide : 13 © NEC 2011 Introduction to the SL1000
System Parts List
BE110236
IP4WW-1632ME-A EXP w/o C.
SL1000 Expansion cabinet, without a mains cable.Supports:4 x Analog Trunk Ports (4 x RJ11)8 x Hybrid Extension Ports (8 x RJ11)1 x Power Failure Circuit1 x External Backup Battery Connector2 x Door Unlock Relay SLT Ringer CircuitMW Lamp Driver for Analog TerminalsSlots for3 x expansion cards slot
Analogue trunk / hybrid extension cards
BE110250
IP4WW-408E-A1 Expansion card, providing 4 analogue trunk lines and 8 hybrid extension ports
BE110251
IP4WW-008E-A1 Expansion card, providing 8 hybrid extension ports, and a connector for a BRI daughter board
BE110252
IP4WW-000E-A1 Expansion card for the KSU, providing a connector for a BRI daughter board
Slide : 14 © NEC 2011 Introduction to the SL1000
System Parts ListVoIP
BE110290 IP4WW-VOIPDB-C1 VoIP gateway card, for the main KSU, supports 16 channelsTerminals
BE110261 IP4WW-12TXH-A-TEL (WH) 12 Keys, Hybrid (4W) Multi-Line Terminal (White)
BE110262 IP4WW-12TXH-A-TEL (BK) 12 Keys, Hybrid (4W) Multi-Line Terminal (Black)
BE110263 IP4WW-24TXH-A-TEL (WH) 24 Keys, Hybrid (4W) Multi-Line Terminal (White)
BE110264 IP4WW-24TXH-A-TEL (BK) 24 Keys, Hybrid (4W) Multi-Line Terminal (Black)
BE110277 IP4WW-24TIXH-C-TEL(WH)
24 Keys, IP Multi-Line Terminal (White)
BE110278 IP4WW-24TIXH-C-TEL(BK) 24 Keys, IP Multi-Line Terminal (Black)
BE110790 IP4WW-WALL MOUNT UNIT
IP Terminal Wall Mount Kit
BE110281 IP4WW-60D DSS-A CONSOLE (WH) 60 Keys, Hybrid (4W) DSS Console (White)
BE110282 IP4WW-60D DSS-A CONSOLE (BK) 60 Keys, Hybrid (4W) DSS Console (Black)
Other items
BE110258 IP4WW-EXIFB-C1
Bus Card for in the Main KSU, can connect additional 3 Expansion KSU'sIncludes a DIM Monitor circuit for maintenance
BE110247 IP4EU-MEMDB-C1
Memory card for capacity and feature expansions, installed in the main KSU
BE106339 PZ-VM21
VRS/VoiceMail card, for in the main KSU. Includes a V34 analog modem for remote maintenance, needs the CF card (VRSCF) for operation,
BE110730 IP4WW-VRSCF-C1 CF card for VRS software and memory (512M) for VM21 cardBE110731 IP4WW-VMCF512M-C1 CF card for VRS and 2 channel VoiceMail, 512 MBBE110239 IP4WW-Battery Box Battery boxBE109741 DX4NA Doorphone Doorphone
Slide : 15 © NEC 2011 Introduction to the SL1000
Licenses
BE110752 SL-IP-SIPTRK-1 LICSIP Trunk License, per 1, first four FOC
BE111175 SL-IP-SIPEXT-1 LIC3rd party SIP extension license
BE110753 SL-IP-ENCRYPTION LICEncryption License for Multi-Line IP Terminal, system wide
BE110754 SL-IP-NAPT LICNAPT License for Multi-Line IP Terminal, system wide
BE110755 SL-VM-CHANNEL-2 LICAdditional VM license, 2 channels
BE110733
SL-VM-ADVANCE LIC VoiceMail Advanced Features License- E-Mail Notification- Cascading message notification- Find-Me/Follow-Me- Password Option- Hotel/Motel
BE110756 SL-MOBILE-EXT-1 LIC Mobile extension license,license per seat, first four FOC
BE110757 SL-HOTEL LIC Hotel/Motel Feature License, system wide
Slide : 16 © NEC 2011 Introduction to the SL1000
SL1000 benefits:
Ecology – SL1000 consumes less power than most legacy systems. It consumes approximately 25% less power than previous models and reduces the total cost of ownership by minimizing the office electricity expense. SL1000 allows automatic standby mode during the office closing hours, thus saving energy when it is not in use.
Affordability – The all-in-one SL1000 provides hybrid ports that integrate key telephones, single line telephones, facsimiles and more without complex settings, and comes with rich built-in functions that improve the employees’ communication environment, lowering the total cost of ownership. It also has a scalable architecture, from a minimum of 4 trunk lines and 8 extensions to a maximum of 126 trunk ports or 128 extensions ports.
Efficiency – Increase efficiency by tapping into the system’s built-in features such as Conference, Automated Attendant, Call Forwarding and much more for a productive office communication atmosphere.IP Telephony – In line with global trends towards VoIP (Voice over Internet Protocol), SL1000 is IP-enabled, and provides 24-Key IP terminal, having the same usage as a digital key telephone in the IP environment, with its IP benefits.
Slide : 17 © NEC 2011 Introduction to the SL1000
SL1000 – The differentiating factors:
Unified Messaging – SL1000 has a unique Voice Response System (VRS), which provides various voice facilities such as Automated Attendant, Voice Announcement, Greetings, and others to increase productivity. SL1000 has a powerful Voice Mail solution to eliminate any lost messages, with a choice of either 15 hours or 40 hours recording time.
Mobility is the key to success among increasing business needs. A Mobile/GSM phone can be designated as the answering terminal when users are away from the desk/office, reducing the chances of missing important calls.
Office/Home Guard – The SL1000 with its built-in Alarm Sensor Support when connected to a 3rd Party Passive Infrared Sensor (PIR) or motion detector, offers additional security protection, and warns of intruders when there is a forced break-in, and allows for protection against vandalism. A pre-recorded warning message can be played back through the built-in speaker of the telephone or a paging speaker as a siren, triggered by the PIR sensors.
Auto Warning Message – Use the telephone as a tool for reminders. Messages or conversations can be recorded and played back automatically on a periodic schedule over the key telephone’s built-in speaker to simulate human presence in the surroundings for added security.
Slide : 18 © NEC 2011 Introduction to the SL1000
Unique Features
Full Hybrid Ports - Hybrid ports allows user to connect Key Telephone or Single Line Telephone that best meets his requirement.Built-In Caller ID- This is a built-in feature. It allows user to view caller's telephone number before answer an incoming call. In addition, it also allows user to retrive historical records of received and missed calls telephone number.Door Phone / Door Lock - Support upto 2 door phones for each cabinet (total 6 door phones in 3 cabinets). When a visitor press the call button of door phone, pre-assigned extensions will ring allowing user to talk to the visitor. User can open the electromagnetic lock by pressing a function code on his phone.Day / Night / Lunch Mode- This feature allows user to change the system behavior manually or automatically according to the time of day such as incoming calls ringging extensions, extension class of service (COS) etc.External MOH / Paging (Optional)- Aspila Topaz provides intefece for external music on hold (MOH) allowing user to play customised on-hold music and external paging interface for public address (PA) system allowing user to page via extension phone.
Slide : 19 © NEC 2011 Introduction to the SL1000
Unique Features
Least Cost Routing (LCR) - This feature automatically route outgoing calls to the cheapest trunk group (telco) based on dail number.SMDR - Station Message Detail Recording (SMDR) allows user connect to a PC based call billing system. Call billing system helps to monitor and manage the company's telephone usage.External Back-up Battery - equipped with an interface for external back-up battery. In the event of power failure, the system will continue to operate with external battery power for few hours without interruption.Conference - This feature allows user to setup a teleconference between internal and external parties and can be established up to 32 parties in a conference call.Uniform Call Distribution (UCD) - This feature handles incoming calls efficiently by distributing them to extensions uniformly within the UCD group. In the event if all extensions are busy, the system will put the calls in the queued.
Slide : 20 © NEC 2011 Introduction to the SL1000
APPLE TO APPLE COMPARISON
vs
vs
vs
Slide : 21 © NEC 2011 Introduction to the SL1000
SL1000 Panasonic KX-TEA308Panasonic KX-
TAW848Replaced by KXTDA-
50Panasonic KX-TES824 Panasonic KX-TEM824
Wall Mounted & 19” Rack
Mounted Analogue/ISDN/IP system
Wall Mount systemAnalogue
Wall Mount systemAnalogue
Wall Mount systemAnalogue
Wall Mount systemAnalogue
System Hardware
Hybrid extension portsAllow flexible connection of system terminals and analogue devices on the same extension port.
Hybrid extension portsAllow flexible connection of system terminals and analogue devices on the same extension port.
Hybrid extension portsAllow flexible connection of system terminals and analogue devices on the same extension port.
Hybrid extension portsAllow flexible connection of system terminals and analogue devices on the same extension port.
Conference Conference circuits - 2 x 16 channel
Conference - 8 party
Caller ID Caller ID (16 channel) Caller ID Optional card required
VRS/Auto Att VRS Auto Attendant (1 channel)
Built in VM Answer Machine (1 channel)
Ethernet/Serial Ethernet Port (10/100) Serial RS232
Expansion capacity
ExpansionMax digital terminal = 96Max analogue terminal = 128Max IP terminal = 16Max BRI trunk = 36Max analogue trunk = 48Max IP trunk = 16
ExpansionNone available
Max 8 linesMax 48 extensions
ExpansionMax digital terminal = 24Max analogue terminal = 24Max IP terminal = 0Max BRI trunk = 0Max analogue trunk = 8Max IP trunk = 0
ExpansionMax digital terminal = 24Max analogue terminal = 24Max IP terminal = 0Max BRI trunk = 0Max analogue trunk = 8Max IP trunk = 0
COMPARISON
Slide : 22 © NEC 2011 Introduction to the SL1000
SL1000 Panasonic KX-TEA308Panasonic KX-
TAW848Replaced by KXTDA-50
Panasonic KX-TES824
Panasonic KX-TEM824
Speed dials 1000 Common & Group 10 speed dials DECT
Exchange Lines Analogue Analogue
Basic Rate ISDN BRI
4 Analogue trunk built in to chassis
3 Analogue trunk built in to chassis
IP Trunk
Voice MailAnswer Machine built in (1 channel)
Built in Answer Machine with Auto Att
InMail 4 channel (expand to 16)
Optional unit 2 channel
Message upload
IP Softphone (16 users max) IP Terminal (16 max)
ApplicationsMyCalls BasicAuto setup via XMLProFree for 12 months
MyCalls Basic Call ManagerAuto setup via XMLPro
Desktop Suite - Softphone
COMPARISON
Slide : 23 © NEC 2011 Introduction to the SL1000
Auto Attandent
Voice Response System (VRS) provides various voice features such as Automated Attendant, Voice Announcement, Greetings, and others to increase productivity. Initially 4 channels are equipped, and this can be expanded up to 16 channels in case of multiple users, or for frequent use. In addition, SL1000 also provides multiple levels of Automated Attendant (up to 48 greeting messages) that guides callers to reach the desired extension or group without going through a telephone operator.
Slide : 24 © NEC 2011 Introduction to the SL1000
Voice Mail
•Voice Mail* Loss of message is a loss of opportunity. SL1000 has a powerful Voice Mail solution to eliminate any lost messages, with a choice of either 15 hours or 40 hours recording time. Voice mail operation and access to the mail box is easy from the terminal.
•Message Notification When an external caller leaves a voice message at the employees’ extension, SL1000 automatically places a call to the pre-assigned number (another extension, mobile phone, home, etc) and sends a notification informing they have received a new message.•Conversation Recording Users may record and store telephone conversations into the users Voice Mail Box and playback the recorded conversations anytime.
Slide : 25 © NEC 2011 Introduction to the SL1000
Security Feature
Office / Home Guard
•Auto Warning Message Use the terminal as a tool for reminder. Messages or conversations can be recorded and played back automatically on a periodic schedule over the key telephone’s built-in speaker to simulate human presence in the surroundings.•Alarm Sensor Support An Alarm Sensor Support is already built-in. Warn intruders when there is a forced break-in, and have protection against vandalism. Connect a 3rd Party Passive Infrared Sensor (PIR) or motion detectors to the SL1000 and take advantage of the built in alarm system. A pre-recorded warning message can be played back through the built in speaker of the telephone or a paging speaker as a siren, triggered by the PIR sensors.
Easy to Use…
Slide : 27 © NEC 2011 Introduction to the SL1000
New Designed Terminal
• Two position stance, integral wall mount• Black and silver, clean looking soft keys, strong menu interface• IP Terminal has soft keys, backlit display and keypad and
dedicated headset port
Slide : 28 © NEC 2011 Introduction to the SL1000
Terminals – 12 or 24 Key with Display
▐ Roles Office Administrator Workshop Employee Public User
▐ Main Features New Design 12 or 24 Line Keys 2 line display Handsfree Multi-color Message
Waiting Indication Cursor keys 2 Step adjustable legs Available in black or
white
Slide : 29 © NEC 2011 Introduction to the SL1000
Terminals – 60 key DSS Console
▐ Roles Operator/Reception
▐ Main Features New Design 60 Line Keys 2 Step adjustable legs Installed alongside 12
or 24 key terminal Available in black or
white
Slide : 30 © NEC 2011 Introduction to the SL1000
Terminals – User Interface
100:OPRN LST 1/4
>Call History:00
Cursor Key Menu
200:OPRN LST 2/4
>Contacts
500:OPRN LST 3/4
>Phone Setting
800:OPRN LST 3/4
>Properties
Programmable Keys:Red/Green lamps
Cursor Keys: Menu driven
Feature Keys: • Transfer• Mute – Handset &
Handsfree• DND / Conference
Slide : 31 © NEC 2011 Introduction to the SL1000
ABC DEF
GHI JKL MNO
PQRS TUV WXYZ
1 2 3
4 5 6
7 8 9
0 #
Clear/Back
Mute DND/CONF
Flash Transfer
SL1000 Key Indication & LED
Red / GreenColor LED
Red Color LED
Red Color LED
All Key Indications (except Dial Numbers on Ten Key Pad) are printed on the DESI Sheet.
Green Color LED
Incoming CallHistory Icon
Redial HistoryIcon
Directory functions Icon
Red / GreenColor LED
Easy to Understand…
Slide : 33 © NEC 2011 Introduction to the SL1000
Basic KSU
CPU with main software (CPU-A1)• Power supply (110V/240V)• 1 External backup battery connector• 3 mounting spaces for 408E/008E/000E/1PRIU(3rd Slot of each KSU can not use for 4-Wire Multiline Telephone or DSS Console.)• 4 trunks + 8 hybrid Ext. I/F (408M-A1)• 1 power failure transfer circuit• 1 slot for EXIFB-C1• 2 general purpose relay• SLT ringer• Message waiting lamp driver• One built-in answering circuit (VRS)The on-board DSP provides:• 20 telephony resources (DTMF/Dial tone/Busy tone/FSK caller-ID receiver/sender)• 128 tone sender resources (System tones sender/DTMF sender)• 32 ch conference resources
Slide : 34 © NEC 2011 Introduction to the SL1000
Inside the Chassis
Trunk and extension expansion boards
CPU + InMail and VOIP daughterboards
RJ11 connections
▐ Main Chassis comes configured as 4 Analog Trunks and 8 Hybrid Extensions
Slide : 35 © NEC 2011 Introduction to the SL1000
Expansion Cards
▐ There are two Expansion Cards available.• 408 Card – 4 Analog Trunks + 8 Hybrid Extension Ports• 008 Card – 8 Hybrid Extension Ports
▐ Main or Expansion Chassis have the same capacity for adding Expansion Cards.• Up to 3 Expansion cards can be installed in each chassis
408 card
008 card
Slide : 36 © NEC 2011 Introduction to the SL1000
ISDN Basic Rate Card
There is one BRI Card available.• 2BRIDB Card – 2 BRI circuits (4 lines)• The 2BRIDB is a daughter card that is installed onto the
008 Expansion Card• There is also a 000 Card available – this provides no
extension ports, just provides the option for additional BRI circuits
▐ Main or Expansion Chassis have the same capacity for adding BRI Cards• Up to 3 BRI cards can be installed in each chassis
2BRIDB
Slide : 37 © NEC 2011 Introduction to the SL1000
MEMDB Memory Expansion Card
CPU card
MEMDB
▐ The MEMDB card is installed in the Main Chassis.● 1 MEMDB card can be installed
▐ The MEMDB card is only required if:● An Expansion Chassis is installed● The VoIP card is installed● Remote software upgrade is required● E-Mail Notification is required (InMail)● VRS Channels greater than 4 are required● InMail Channels greater than 8 are required
Slide : 38 © NEC 2011 Introduction to the SL1000
VoIP Card
The VoIP card provides:● 16 IP Resources for IP trunks or IP extensions/Softphone● 4 SIP Trunk licenses are included
The VoIP card is installed in the Main Chassis *● 1 VoIP card can be installed
* The MEMDB card must also be installed.
SIP Trunk
Standard SIP Terminal
Multi-Line IP TerminalDesktop Suite Lite- Softphone
16 ports
16 ports
Capacity
CPU card
VOIP Card
Gigabit Ethernet port
Slide : 39 © NEC 2011 Introduction to the SL1000
VoIP Resources & Licensing
Example Configuration Required License
SIP Trunk : 4Standard SIP Terminal : 0Multi-Line IP Terminal : 16
None
SIP Trunk : 2Standard SIP Terminal : 2Multi-Line IP Terminal : 14
SIP- Terminal License is required. (2 Ports)
SIP Trunk : 16Standard SIP Terminal : 0Multi-Line IP Terminal : 16
SIP-Trunk License is required. (12 ports)
SIP Trunk : 4Standard SIP Terminal : 4Multi-Line IP Terminal : 4
SIP-Terminal License is required. (4 ports)
SIP Trunk
Standard SIP Terminal
Up to 4 ports : No License5 ports or more : License is required
No LicenseMulti-Line IP TerminalDesktop Suite Lite
Capacity License
License is required
16 ports
16 ports
Slide : 40 © NEC 2011 Introduction to the SL1000
Expansion Chassis Connection Card: EXIFB & EXIFE
EXIFE in each Expansion chassis EXIFB in the Main chassis
Main to Expansion Chassis connection requires an EXIFB Card installed into the Main chassis. Use a CAT5 cable to connect the EXIFB card to the EXIFE card in each Expansion chassis.
● Up to 3 Expansion Chassis(s) can be installed● EXIFE card and 0.5m CAT5 cable are supplied with the Expansion
chassis
CAT5 cable to Expansion chassis 1
CAT5 cable to Expansion chassis 2
CAT5 cable to Expansion chassis 3
SL1000 Voicemail
Slide : 42 © NEC 2011 Introduction to the SL1000
VRS / Voicemail Card
CPU card
PZ-VM21 card
▐ The PZ-VM card is installed onto the CPU card in the Main Chassis
● 1 PZ-VM card can be installed
▐ The PZ-VM card provides:● A Compact Flash Card slot● Analog modem for remote access
▐ There are 2 Compact Flash cards available:● VRS● VRS + InMail
Slide : 43 © NEC 2011 Introduction to the SL1000
VRS / Voicemail Compact Flash Cards
Compact Flash card
CPU card
PZ-VM21 card
▐ The Compact Flash card is installed onto the PZ-VM Card● Only 1 Compact Flash card can be installed
▐ The VRS Compact Flash card provides:● VRS: 4 channels, 100 messages● Multi Language prompts (24 languages)● Upload languages via User Administrator (WebPro)● Queue Announcements
▐ The VRS + InMail Compact Flash card provides:● The same features as the VRS card plus:● 2 Channels, 15 hour storage capacity● 128 Extension Mailboxes, 16 Call Routing Mailboxes● Multi Language prompts (24 languages)
Slide : 44 © NEC 2011 Introduction to the SL1000
InMail Voicemail
▐ InMail provides a rich set of voicemail features (over 80 features), for example:
● Call Routing Mailboxes for Auto Attendant working● Individual User Mailboxes● Group Mailboxes● E-mail Notification (License required)● Call Recording● Multi-Language prompts, 24 languages● ‘Mailbox Tagging’ for DDI calls ● Easy configuration via PCPro● Answer Machine Emulation and many more
Slide : 45 © NEC 2011 Introduction to the SL1000
InMail Features
Announcement Mailbox Email Notification Live Record Programming Voice Mail
Announcement Message Erasing All Messages Log On to Voice Mail Quick Message
Answer Schedule Override Exiting a Mailbox Mailbox Announcement Message Record and Send a Message
Answer Table External Transfer Mailbox Name Remote Programming
Answering Machine Emulation Fax Detection Mailbox Options Menu Routing Mailbox
Auto Attendant Do Not Disturb Find Me Follow Me Mailbox Security Code Delete Screened Transfer
Auto Erase or Save Flexible Answering Schedules Main Menu Security Code
Auto Time Stamp Flexible Call Routing Make Call Single Digit Dialing
Automated Attendant Flexible Mailbox Numbering Plan Message Count Display Station Mailbox
Automated Attendant Transfer Forced Unscreened Transfer Message Delete Subscriber Mailbox
Automatic Routing for Rotary Dial Callers Getting Recorded Help Message Forward System Administrator
Call Forward to a Mailbox Go To A Mailbox Message Length System Administrator Mailbox
Caller ID Greeting Message Listen Mode System Re-initialization
Automatic Access to VM by Caller ID Group (Shared) Mailbox Message Notification Time and Date
Caller ID with Return Call Guest Mailbox Message Playback Direction Time and Date Stamp
Calling the Automated Attendant Hang Up Message Record Transfer to a Mailbox
Cascade Message Notification InMail Upload Download Audio Message Reply Undefined Routing
Dial Action Table Instruction Menu Message Storage Limit Unscreened Transfer
Directory Dialing Language Setting Message Waiting Lamp Voice Mail Overflow
Directory Dialing Mailbox Leaving a Message Multiple Company Greetings Volume Control
Distribution List Listening to Messages Next Call Routing Mailbox
Park and Page
Slide : 46 © NEC 2011 Introduction to the SL1000
Networking
Router
Router
WAN
PSTN
SIP Trunks
SIP Trunks
▐ The SL1000 does not support:● KCCIS, NetLink or AspireNet
▐ The SL1000 can be connected via SIP trunks ● Desk to Desk dialing● Remote PSTN break out● Company wide numbering
plan
Slide : 47 © NEC 2011 Introduction to the SL1000
Licensing: List of Licenses
● Use current License Server● Majority (90%) of users will not need to add a license
Description Activation Method Bundled License
System Max Note
SIP Trunk License Requires from 5th port 4 16TRK+16EXT
MEMDB and VOIPDB is required
Standard SIP Terminal License Requires from 1st port 0 16TRK+16EXT
MEMDB and VOIPDB is required
Encryption License for Multi-Line IP Terminal
None On
NAPT License for Multi-Line IP Terminal None On
Additional In-Mail Channel License (2ch) Requires from 3rd Channel 2 (15H CF) 16ch
In-Mail Advanced Features License- E-Mail Notification- Cascading message notification- Find-Me/Follow-Me- Password Option- Hotel/Motel
None OnMEMDB is required for E-Mail Notification
Additional Mobile Extension Port License Requires from 5th port 4 32
Hotel/Motel Feature License None On
Slide : 48 © NEC 2011 Introduction to the SL1000
DESI / Terminal Inserts
● DESI sheets: A4 printable, English key descriptions (Transfer, Mute etc)
● Low cost sheet: Pre-cut insert with local language pre-printed
● Not DESI compatible
▐ There will be two types of terminal inlays available:
Applications for the SL1000
Slide : 50 © NEC 2011 Introduction to the SL1000
Applications - Concept
▐ Concept : ● Provide the applications required for a complete solution for the
typical small SMB customer● Applications which give clear added value to the customer● Applications which are easy to install and easy to support
▐ Applications● SL MyCalls● SL MyCalls Call Manager● SL Desktop Suite Lite
• Softphone• Deskset
● LMS licenses required
Slide : 51 © NEC 2011 Introduction to the SL1000
MyCalls for the SL1000
▐ SL MyCalls● Reports on all extensions and all trunks/DDIs
▐ Key Features● Integrates with system data: Easy Configuration● Call Costing: Telephone call cost associated with users● Call Information: Incoming calls, Outgoing calls, Abandoned calls etc● Directors Report : Summary report at end of the day● Historical reports :
• Define a report and layout• Run the report on demand
Slide : 52 © NEC 2011 Introduction to the SL1000
MyCalls – Products
▐ SL MyCalls Call Statistics (based on SMDR) Basic Reporting Call costing Max 1 User login
▐ SL MyCalls Call Manager All the features of SL MyCalls, plus:
• Call Notes• Unreturned Calls• Auto Reporting• Sequenced Windows• Dynamic screen content (ie web) • Alarms• Enhanced Reporting and Statistics
Slide : 53 © NEC 2011 Introduction to the SL1000
MyCalls – Screen Layout
▐ The user or administrator can define the screen layout
Statisticswindows
Largecharacterwindows
Call Recordswindow
Slide : 54 © NEC 2011 Introduction to the SL1000
MyCalls - Reports
▐ Basic reporting is available on SL MyCalls▐ Advanced reporting is available on SL MyCalls Call Manager
Director’s report gives daily summary
Detailed call reports
Select Report type
Slide : 55 © NEC 2011 Introduction to the SL1000
MyCalls - Licenses
▐ SL MyCalls● Free of charge for 1st year : After 1 year customer decides either:
• Buy never expiring SL MyCalls license• Buy never expiring SL MyCalls Call Manager license
▐ SL MyCalls Call Manager● Additional Users – MyCalls screens on additional PC’s● Additional Sites – Collect call data from other SL systems
Slide : 56 © NEC 2011 Introduction to the SL1000
MyCalls - Installation
MyCalls can be installed in just a few steps.▐ Enter the IP Address of the SL1000
▐ MyCalls detects the licenses and extracts the configuration from the SL PBXNo Manual importing or filling of tables is required
▐ MyCalls can also setup the SMDR on the SL1000
Slide : 57 © NEC 2011 Introduction to the SL1000
Desktop Suite is an Intuitive Desktop Application that will help your staff
to work even more efficiently. It can operate in 2 modes:
▐ Deskset Mode Allows a user to perform call control on a desk phone
i.e. Answer, Hangup Hold, transfer etc Can provide BLF using DSS keys that are programmed on the keyset Call Log / Speed dials Dial from and Screen Pop into Outlook
▐ Softphone Mode Use your PC as a VOIP extension with all the features of the Deskset mode
Desktop Suite for the SL1000
Softphone
LAN
Deskset Control
Slide : 58 © NEC 2011 Introduction to the SL1000
Desktop Suite – Deskset Mode
▐ Call control provided by PC▐ Voice path provided by Deskset (key telephone)▐ Does Not require a VoIP card▐ Requires a Deskset Control License (max. 128 clients)
The user can easily navigate to Call Control functions with the use of a Tool Bar.Available tool buttons
• Dial, Redial• Hold, Transfer, Park• Page, call pickup, Barge In• DND, Forward• Conference • etc
Slide : 59 © NEC 2011 Introduction to the SL1000
Desktop Suite – Softphone Mode
Softphone and Desktop Modes have same look and feel
▐ Call control and voice provided by PC
▐ Requires VoIP card in SL1000 maximum 16 Softphones
▐ Requires a Softphone License
Slide : 60 © NEC 2011 Introduction to the SL1000
Desktop Suite - Installation
▐ The same software is installed for both Deskset mode and Softphone mode.
▐ A Clear Wizard guides you in the installation process• Enter IP address of the SL1000• Select Softphone or Desket Mode• Choose the extension to control for Deskset Mode• Installation complete
Easy to Sell…
Slide : 62 © NEC 2011 Introduction to the SL1000
Support of Existing Features
SV8100 9.5”
SL1000
• Supports all existing features
• 4-wire Hybrid connection for terminals
• Easy migration for installers
• MyCalls
XN120
• Sub-set of SV8100 features
• Easy migration for installers
• InMail Voicemail
• MyCalls
• Desktop Suite
• Licensing
Slide : 63 © NEC 2011 Introduction to the SL1000
Typical Hospitality features are:
▐ Check-in \ Checkout
• Toll restriction (when checked out)
▐ Room status
▐ Wake up call
▐ Don’t Disturb
▐ Message waiting
▐ 60 Button console for room status display
▐ InMail Integration• Mailbox paired (fixed) with telephone number• At Check-in, Messages and Greetings in mailbox are cleared• Language is set to default
Hotel features
Slide : 64 © NEC 2011 Introduction to the SL1000
New Features - Ecology
▐ Ecology – Power saving features
• Power can be automatically cut to the terminals when the system is not in use e.g. during night mode
• Power can be cut manually by programmable function key or service code
• System will wait for active calls to end before cutting power
1st Floor
2nd Floor
Terminals can not make/receive calls while power is cut
SL1000 uses 25% less power than the XN120
Slide : 65 © NEC 2011 Introduction to the SL1000
New Features - Security
▐ Security
• The Hybrid extension ports can be connected to an external switch or PIR sensor
• When activated the system can play a pre-recorded VRS message over the paging zone and automatically place an outside call to a help desk.
Switch or PIR (Passive Infrared Sensor)(3rd Party Product)
Pre-ProgrammedDestination
PSTN
2: Auto Emergency Call1: Page Announcement
Slide : 66 © NEC 2011 Introduction to the SL1000
New Features - Room Monitoring from Outside
Outside
PSTN
Call to Trunk with Caller ID
Built-in microphone
▐ Room monitor from outside
• Enable to monitor the room sound from outside
• Activate the built-in microphone of Multi-Line Terminal
• This feature is under Caller ID control for secure operation
• SL1000 user can also choose to setup a 2-way conversation with the outside caller
Slide : 67 © NEC 2011 Introduction to the SL1000
▐ Room monitor from outside
• Enable to send the VRS Message automatically and periodically from built-in Speaker on Multi-Line Terminal as “Warning Message” during Night Mode
• SL1000 users can record the VRS warning message
• It is expected to act as a deterrent even if there is no tight security facility
New Features - Warning Message
Security system is activating !!
!!
Slide : 68 © NEC 2011 Introduction to the SL1000
▐ Remote Inspection
• For security or for taking care of elderly people living alone you could:
• Automatically ring the terminal on a pre-programmed time schedule in order to check whether users answer or not
• Place an auto-emergency call with pre-recorded VRS Message to the pre-programmed destination if no answer
• Outside user can also choose to setup a 2-way conversation with the SL1000 terminal
New Features - Remote Inspection
PSTN
EmbeddedVRS/VM
Auto Emergency Call
Monitoring station
No Answer…
Slide : 69 © NEC 2011 Introduction to the SL1000
Packaging
Main and Expansion Chassis packaging
Terminal packaging
▐ Distinctive Packaging● Increase awareness of NEC name● More like a consumer product● Eco-friendly materials
Comparison of the SL1000 and the XN120
Slide : 71 © NEC 2011 Introduction to the SL1000
System Comparison
Base Chassis• XN120 : Base chassis supports 3 Trunks and 8 Hybrid ports SL1000 : Base chassis supports 4 Trunks and 8 Hybrid ports
Single Chassis• Xn120 : Single chassis supports 9 analog / 16 BRI trunks + 24 hybrid
extensions SL1000 : Single chassis supports 16 analog / 12 BRI trunks + 32 hybrid
extensions
Expansion cards• XN120 : Op-Box required on the XN120 for the BRI and VoIP cards SL1000 : All cards installed within the chassis
Auto Attendant • XN120 : Requires additional option card SL1000 has built in 1-channel VRS or additional option card
Slide : 72 © NEC 2011 Introduction to the SL1000
System Comparison
Door phone• XN120 needs additional PGDU card to connect a door phone SL1000 Door phones connect to hybrid extension ports
Rack Mounting• XN120 : Can not be mounted in 19” rack when OP Box installed SL1000 : Can be mounted on a shelf in a 19” rack
Ethernet• XN120 : EXIFU card required for Ethernet port on the XN120 (PC Pro,
SMDR…) SL1000 : Ethernet built in on the SL1000.
IP Terminal• XN120 : No IP Terminal in the terminal range SL1000 : IP Terminal available
Slide : 73 © NEC 2011 Introduction to the SL1000
System Comparison
Softphone• XN120 : No Softphone SL1000 : Softphone and Desktop phone control
Stock Inventory• XN120 : 15 Parts to stock SL1000 : Lower stock inventory 12 Parts to stock
Hotel• XN120 : Hotel feature set (using system phone) SL1000 : Hotel feature set (using system phone)
Remote Upgrade• XN120 : No remote upgrade : Must visit site SL1000 : Remote upgrade (via ISDN)
Slide : 74 © NEC 2011 Introduction to the SL1000
System Comparison
Licenses • XN120 : No Licenses SL1000 : Licenses give the opportunity for more revenue
Installation• XN120 : PC Pro with Easy Edit SL1000 : PC Pro with Easy Edit and new Drag and Drop GUI
Training• XN120 : 2 day class room training SL1000 : Class room or Computer Based Training
Voice Mail• XN120 : Essentially a Personal Voice Mail System SL1000 : Personal and Fully Featured system Voice Mail
Slide : 75 © NEC 2011 Introduction to the SL1000
Terminal Line-up
XN120 has 12 terminal options• 6 Key no display (Black or White)• 12 Key no display (Black or White)• 6 Key with display (Black or White)• 12 Key with display (Black or White)• 24 Key Add-on module (Black or White)• DSS Console (Black or White)
SL1000 has 8 terminal options• 12 key with display (Black or White)• 24 key with display (Black or White)• 24 key IP terminal (Black or White)• DSS Console (Black or White)
Slide : 76 © NEC 2011 Introduction to the SL1000
Terminal ComparisonXN120 SL1000
Terminal TypeHybrid (4W) Hybrid (4W)
Multi-Line Terminal Multi-Line Terminal
Connected to Hybrid Extension Port Hybrid Extension Port
Color Line-Up Black/White Black/White
LCD16 digits x 2 lines 16 digits x 2 lines
w/o Backlit w/o Backlit
Programmable Keys6/12 12/24
(BLF : Red/Green) (BLF : Red/Green)
10 One Touch/Programmable keys
Yes No
Soft Keys No No
Menu Cursor Key No Yes
Incoming LED1 colour 1 colour
(Red) (Red)
Handsfree Half-duplex Half-duplex
Backlit Dial Pad No No
Headset PortNo No
(use Handset Port) (use Handset Port)
Angle Adjustment 2-steps (Base) 2-steps (Base)
Key pad Language English Only Flexible (DESI label)
Wall Mounting Kit Built-In Built-In
Slide : 77 © NEC 2011 Introduction to the SL1000
IP Terminal
SL1000 has a 24 Key IP Terminal available
24 Line keys
Cursor keysRedial/Directory
Menu driven features
Feature keysBacklit keypad
Soft keys
3 line backlit display
Dual Ethernet ports
Dedicated headset port
Slide : 78 © NEC 2011 Introduction to the SL1000
Voice Mail Comparison : Example enhancements…..
Recording Capacity• XN120 : 1 hour capacity (standard compact flash card) SL1000 : 15 hour capacity (standard compact flash card)
Channels• XN120 : 8 channels standard SL1000 : 2 channels standard (16 with MEMDB and License)
Transfer to Mail Box• XN120 : No transfer to mail box SL1000 : Transfer to mail box (call extension press VM key, very easy operation)
Auto Attendant• XN120 : Limited Auto Attendant (use VRS for Auto Attendant on the XN120) SL1000 : Flexible Auto Attendant (16 Call Routing Mailboxes)
Message Notification• XN120 : On your desk phone only SL1000 : Flexible notification, on desk phone, External number / Pager or E-Mail
Voice Mail box options• XN120 : Limited Mail Box options available to callers (fixed code to escape from voice mail) SL1000 : Flexible Mail Box Options (Call Routing mailbox can be assigned , giving full flexibility)
Easy to Install and Maintain
Slide : 80 © NEC 2011 Introduction to the SL1000
Installing the SL1000
▐ Engineer’s Tool - PCPro● System Installation: Quick● System Maintenance: Quicker
▐ Easy to Install: ● SL1000 PCPro has new Graphical, Drag and Drop PCPro
• Easy to understand the configuration (Graphical)• Complex configuration shown in a simple User Interface• Quick to setup the system configuration• Quick to make maintenance changes
● Expansion boards require minimal setup● RJ45 panels available for simple cabling
Slide : 81 © NEC 2011 Introduction to the SL1000
▐ The SL1000 Main Chassis has an Ethernet port built in● PCPro: see demo● WebPro: Access via Web Browser
▐ The SL1000 also has conventional terminal programming● Any terminal can access the system configuration
System Management
WebPro PCPro
Slide : 82 © NEC 2011 Introduction to the SL1000
System Management - PCPro
▐ Night mode switching based on Microsoft® style calendar / schedule
▐ Drag and drop extensions to groups
Slide : 83 © NEC 2011 Introduction to the SL1000
System Management - PCPro
▐ Drag and drop extensions to groups
• Installer can see all extensions on the system
• See all active groups on the system
• Create a new group • Add/move/remove
extensions within groups• Reduce configuration
errors
Select the extensions from
the pane
Drop them into the group pane
Slide : 84 © NEC 2011 Introduction to the SL1000
New Wizards, Quicker installation
▐ PCPro Demo: Add extensions to an Incoming Ring Group (IRG)
▐ PCPro Demo: Night Service
Extn to IRG.wmv
Night service.wmv
Training
Slide : 86 © NEC 2011 Introduction to the SL1000
Training on SL1000
▐ If you are SV8100 trained already, then a 1-2 hour Webinar session is all that’s required
▐ If you are XN120 trained, a concise one day training course at the Academy at NEC Ruddington (covering all aspects, including SL1000 Basic, Voicemail, etc)
▐ If you are new to NEC, then a 2 Day Course at NEC Ruddington covering all aspects of the SL1000 is required
1-2 Hour
1 Day
Roadmap for the SL1000
Slide : 88 © NEC 2011 Introduction to the SL1000
Roadmap
▐ Items provided with the R2 Release:● Display Languages via external file● User Interface: Navigation Key operation enhancement● Mobile Extension: Android Application
Slide : 89 © NEC 2011 Introduction to the SL1000
Roadmap: Display Languages
▐ Display Languages● From R1 the following Languages will be supported
▐ More Languages required
▐ New method of adding Languages● XLS based file loaded via the integral memory when the system
boots● XLS file translated locally, instant feedback on how it looks● Speed up the time to add new language● Translations /corrections made at any time
Display Language 1st / 2nd Release
Russian 2nd
Catalan 2nd
Others……. 2nd
Display Language 1st / 2nd Release
German 1st
Spanish 1st
French 1st
Italian 1st
Dutch 1st
Romanian 1st
Turkish 1st
Polish 1st
Norwegian 1st
Danish 1st
Portuguese 1st
Slide : 90 © NEC 2011 Introduction to the SL1000
Roadmap: User Interface: Navigation Key
▐ User Interface: Navigation Key operation enhancement● Enhancements from R2: Examples
• Extension Features from Idle• Set DND, Set Headset Operation, Make Paging Call, etc.• Example: Call forward can be set without the need to know
the service code or target extension number
Slide : 91 © NEC 2011 Introduction to the SL1000
Roadmap: Mobile Extension Application
▐ Mobile Extension Feature is very powerful● Real power is not accessible with conventional GSM interface● Smart Phone App’s allow for improved interface
• Simplify call setup and feature access• No need to remember service codes• No user guide required
Make a call via SL1000
Make a call via mobile network
Dialing from key pad or select a contact
FunctionList
One touch access to features and extensions
Slide : 92 © NEC 2011 Introduction to the SL1000
SL1000 - Summary
MyCalls
Desktop Suite - Softphone
PCPro
Hybrid ports,built in LAN port
High quality terminal
New PackagingIP Terminal
Licenses
InMail Voicemail
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