sofe kv operational_efficiency_resilience_final_notestimonial
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Taking resilience and operational
efficiency to the next level
SWIFT Operations Forum - EMEA
Kathleen Vermeiren, Eric Aerts
Michel Vaessen – NWB Bank N.V.
27-29 November 2013
Amsterdam
Session objectives
• How SWIFT can help you to assess your
current infrastructure
• How new products can help to take it to
the next level
• Alliance Operational Reporting
• Alliance Remote Gateway
• Alliance Lifeline
• Alliance Connect Everywhere
2 Taking resilience and operational efficiency to the next level – SOFE November 2013
3
Agenda
• Alliance Operational Reporting
• SWIFT Services
• Testimonial
Nederlandse Waterschapsbank
• Alliance Remote Gateway
• Alliance Lifeline
• Alliance Connect Everywhere
Taking resilience and operational efficiency to the next level – SOFE November 2013
Alliance Operational Reporting
• Improving efficiency by exploiting Alliance Access database
Taking resilience and operational efficiency to the next level – SOFE November 2013 4
Data mining can help institutions to
pinpoint risks, identify areas for
improvement and gain a real
understanding of how their business
works
Alliance Access Patch 7.0.70 Operational Reporting Enhancements
• New Reports
– Operator Activity List
– Message Activity List
– FileAct Message Volume
– FileAct Emission Status of Outgoing STP Messages
– FileAct STP Processing Time To SWIFTNet
– FileAct STP Processing Time from SWIFTNet
– FINCopy Message Status - Sender
– FINCopy Message Status - Central Institution
– FIN STP Processing Time To SWIFT
– FIN STP Processing Time From SWIFT
– FIN Message Volume
• Free trial evaluation Customers who already benefited from the 90-day free trial may activate it a second time after having
installed this patch.
Taking resilience and operational efficiency to the next level – SOFE November 2013 5
More audit capabilities
New FileAct based reports
FIN Copy specific reports
Additional message list reports
Report Sample – FIN Message Volume
Taking resilience and operational efficiency to the next level – SOFE November 2013 6
New
Output formats: PDF, Excel, CSV
Operational Reporting Key messages
• Make use of the free trial option of 90 days
– With 7.0.70, you all have it installed
– See KB Tip 5017441, all you need to know
• Getting Started Guide
• To get your free activation code
• Available for all Access bands
• Your feedback is essential (reporting.feedback.generic@swift.com)
– Are we going into the right direction ?
– Do you need more reports ?
– Do you need other features ?
Taking resilience and operational efficiency to the next level – SOFE November 2013 7
8
Agenda
• Alliance Operational Reporting
• SWIFT Services
• Testimonial
Nederlandse Waterschapsbank
• Alliance Remote Gateway
• Alliance Lifeline
• Alliance Connect Everywhere
Taking resilience and operational efficiency to the next level – SOFE November 2013
SWIFT Services
How efficient and resilient are you?
• SWIFT consulting can help you in assessing your current
infrastructure and identifying area for improvements
– Infrastructure review
– Health checks
– DR architecture assessment and procedure
– Operational procedures and incident management
• Recommendations
– Operational processes, including Managed Operations,
Remote Support
– Infrastructure, including SWIFT managed connectivity
Taking resilience and operational efficiency to the next level – SOFE November 2013 9
Connecting to SWIFT: high level view
10
Operating Centres Customer premises
PRD LAN
PKI
Applications
Alliance Connect
SWIFT
interface
Alliance
Gateway
MV-SIPN
99.999%
Taking resilience and operational efficiency to the next level – SOFE November 2013
Introducing Alliance Remote Gateway
11
Operating Centres Customer premises
PKI
Alliance Connect
Alliance
Access/Entry
Alliance Remote
Gateway
MV-SIPN
Taking resilience and operational efficiency to the next level – SOFE November 2013
12
Agenda
• Alliance Operational Reporting
• SWIFT Services
• Testimonial
Nederlandse Waterschapsbank
• Alliance Remote Gateway
• Alliance Lifeline
• Alliance Connect Everywhere
Taking resilience and operational efficiency to the next level – SOFE November 2013
13
Agenda
• Alliance Operational Reporting
• SWIFT Services
• Testimonial
Nederlandse Waterschapsbank
• Alliance Remote Gateway
• Alliance Lifeline
• Alliance Connect Everywhere
Taking resilience and operational efficiency to the next level – SOFE November 2013
Increase your efficiency Reduce technical complexity, effort and infrastructure
14
Alliance Gateway hosted by SWIFT
Peace of mind through SWIFT’s highly secure
and reliable operations and support
Less complexity, effort, and infrastructure for you
No change to features, screens and
integration capabilities of Access or Entry
All SWIFT messages, all SWIFT flows
including FIN, InterAct, FileAct and Browse
Taking resilience and operational efficiency to the next level – SOFE November 2013
Alliance Remote Gateway – What is it?
15
Alliance
Connect
Alliance
Access
or
Alliance
Entry
HSMs
Alliance
Gateway
Customer premises
SWIFT
Customer
premises
Customer premises
Back-office
applications
Replace your
Gateways,
SNLs, HSMs
Alliance Remote Gateway Alliance
Connect*
* All Alliance Connect versions are supported (Bronze / Silver / Silver+ / Gold), optional internet
Taking resilience and operational efficiency to the next level – SOFE November 2013
SAG TUXEDO
FIN/InterAct/FileAct
SAG TUXEDO
FIN/InterAct/FileAct
Alliance Remote Gateway as fallback solution
Increase your resilience if your connectivity fails
SAA
Internet
ARG
Pre-provisioned and
ready for use
Taking resilience and operational efficiency to the next level – SOFE November 2013 16
SAA
DN
RACG
Token
Token or
Channel
certificate
High level implementation steps
Set-up by SWIFT
Taking resilience and operational efficiency to the next level – SOFE November 2013
Patch 7.0.70
SAA/E:
saa_configarg
Configure LAU keys
Assign LTs to Remote Gateway
Arg_test_connect
Operations by SWIFT
17
Alliance
Remote
Gateway
DN
= b
usin
ess c
ert
ific
ate
HSM refresh –
migrating to Alliance Remote Gateway
18
HSM Service Life: 5-7 Years
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Current HSM boxes are aging and must be refreshed to address
end-of-life, and contractual issues and to ensure safe and
continuous operations
Current Medium and Low HSM boxes can be replaced with 2 options:
Low-TCO Alliance Remote Gateway or New HSM boxes
Limited-time
special offer
Taking resilience and operational efficiency to the next level – SOFE November 2013
19
Agenda
• Alliance Operational Reporting
• SWIFT Services
• Testimonial
Nederlandse Waterschapsbank
• Alliance Remote Gateway
• Alliance Lifeline
• Alliance Connect Everywhere
Taking resilience and operational efficiency to the next level – SOFE November 2013
What is Alliance Lifeline?
20
Internet Optional:
Alliance Connect
Alliance
Lifeline
HSM Interface
MV-SIPN
Connect to SWIFT via
Alliance Lifeline
Browsers
@
AutoClient
Primary / backup / DR infrastructure
at customer site
Alliance Lifeline
light ‘footprint’
at customer site
Application
When your main SWIFT
connection becomes
unavailable
Taking resilience and operational efficiency to the next level – SOFE November 2013
Alliance Lifeline –
Stay connected to SWIFT no matter what happens
• The Alliance Lifeline user interface (GUI) is always available
– Access to O2M, RMA management
• The SWIFT connection is in stand-by mode:
Lifeline – Standard – FIN, RMA and Browse
Configured with one LT, ready to be activated for emission and
reception
Lifeline – Premium – “Complex” FIN, SWIFTNet and Browse
Configured ready to send (1 new dedicated LT)
ready to be activated in reception (support of multiple LTs and delivery
sub-sets)
Pre-definition of activation scenarios 21
Alliance Lifeline – Set-up and operations
22
Analysis
& Design Implementation
Activation
Testing
End-to-end Project Manager
Activation /
Deactivation
Change
Management Testing
Operation & Maintenance Set-up Services
Customer Support
Taking resilience and operational efficiency to the next level – SOFE November 2013
In case of emergency / disaster:
• Contact SWIFT to request activation of your connection
• SWIFT validates your request in line with normal security
procedures and activates your connection
• Your connection remains live until you ask SWIFT to deactivate it
23
Agenda
• Alliance Operational Reporting
• SWIFT Services
• Testimonial
Nederlandse Waterschapsbank
• Alliance Remote Gateway
• Alliance Lifeline
• Alliance Connect Everywhere
Taking resilience and operational efficiency to the next level – SOFE November 2013
What is Alliance Connect Everywhere?
Local
network
Customer
site
Global
network
Local mobile provider
24
Global Telco providers
Local mobile provider 3
Local mobile provider 1
Resilient
Secure
Managed
Taking resilience and operational efficiency to the next level – SOFE November 2013
Alliance Connect Everywhere: who is it for?
25
Network access method for low volume users
• Alliance Remote Gateway, Alliance Lite2
Prime connectivity or Back-up
• Alliance Lifeline
Disaster
Taking resilience and operational efficiency to the next level – SOFE November 2013
Alliance Connect Everywhere
Simple activation process
26 Taking resilience and operational efficiency to the next level – SOFE November 2013
• SWIFT will send in separate shipments
– the staged box (standard: 1, can order one spare)
– the Sim cards,
– USB token with the certificate on. The certificate is only
needed during enrolment.
• Customer will register on swift.com his box
• Customer will put the components together as per
installation guide
• Customer switches on the power
Summary
•Alliance Operational Reporting
•Alliance Remote Gateway
•SWIFT services
•Infrastructure Assessment
•Remote Managed Services
Operational efficiency
•Alliance Remote Gateway
•Alliance Lifeline
•Alliance Connect Everywhere
Resilience
27 Taking resilience and operational efficiency to the next level – SOFE November 2013
Taking resilience and operational efficiency to the next level – SOFE November 2013 28
Thank you
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