south florida hdi event, mobile technology in business today, november 15, 2012

Mobile Technology in Business Today

South Florida HDI Chapter November 15, 2012

Agenda

3:00 PM Registration and Networking

3:30 PM Welcome and Event Overview

3:45 PM Keynote – Criss Scruggs

4:45 PM Closing Announcements, Survey’s & Raffle prizes

5:00 PM Happy Hour at Carolina Ale House

8669 NW 36 Street, Doral, Florida 33166

HDI Team Certified • New level of recognition for support teams with

at least 80% of staff HDI-certified • Annual award includes recognition in HDI

publications and a crystal award to display on-site

• Application fee of $150 (collected after team qualification has been verified)

• Register at ThinkHDI.com/HDITC – Contact your account manager or the Customer Care

Center for assistance

• Watch for more information in upcoming mail, newsletters, and emails

HDI AOY & DST Awards

• 2010 – Jorge De La Rosa • 2011 – Carlos Negron (Regional) • 2012 – Raquel Robinson • 2012 – Colin Thomas • 2013 - ???

Rock Stars!!!

• How do you recognize and show appreciation to your employees?

• What makes an employee go above and beyond?

• Save the Date – January 10, 2013 – www.ThinkHDI.com/Membership/Awards

SAVE THE DATE: HDI 2013 Conference & Expo

• Get your license to learn at next year’s conference and expo!

April 16–19, 2013, under the lights of Las Vegas at Mandalay Bay!

• Stay on the cutting edge of industry trends, gain topic-specific expertise, be inspired, and network with your peers

• Even better: As HDI members, you save $200 on your HDI 2013 registrations!

Register at www.HDIConference.com

SAVE THE DATE: HDI 2013 Conference & Expo

• Register by December 7, 2012, and you could save up to $895!

FREE One-Day Workshop $395 Early Bird Discount $200 Alumni Discount $100 Member Discount (Gold and above) $200

Save $895

The HDI Buyer’s Guide Is Now Open!

• HDI is thrilled to announce the launch of the brand-new HDI Buyer’s Guide, aimed at helping guide products and services to the people who need them

• Enter comments, provide feedback, and rate the featured products

www.HDIConnect.com/Buyers-Guide

Just Released! 2012 HDI Support Center Practices & Salary Report

• Learn about the latest industry trends with the newly released

• Members (Silver and above) have free access to the report

• Log into www.ThinkHDI.com to get yours now!

Not a Member? Join Today!

• Become a Bronze member for just $75! • This individual local chapter membership is an

opportunity to connect, network, and learn in your own backyard

Learn more at www.ThinkHDI.com/Join or by calling 800.248.5667

Local Chapter Membership

Focus Book Series and Annual Practice and Salary Report

$75 $240 Value

$79 $1000+ Online resources, webinars, Research Corner, whitepapers…

Conferences, events and Training discounts

$100+

$165 $100 (only for today)

IT Palooza

• What is IT Palooza?

Thank you to our Sponsors!

South Florida HDI

Thanks go to the following • Lynn Johnson – VP of Programs • Yleana Franco – VP of Sponsorship • Tony Di Perna – VP of Membership • Eddy Fuente – VP of Finance • Albert Noa – Strategic Advisor • Tony Alvarez – VP of Communication

Question of the Day

What value and/or benefit have you gained by

participating in South Florida HDI?

Volunteer?

Criss Scruggs Criss Scruggs joined BMC in 2011 as a Senior Product Marketing Manager responsible for product positioning and messaging, go-to-market strategies and sales enablement for IT Asset and Mobile Device Management. Scruggs spent several years as a Product Marketing Manager with NetIQ focused on the Application Performance & VMware Management and Unified Communications; before that, she spent several years with HP/Compaq as Product Manager for enterprise hard disk drives, controllers and external storage for the ProLiant, Integrity and Alpha server business units. Scruggs holds a master of business administration degree from The Jones Graduate School of Management, Rice University and a bachelor of arts degree in advertising from the University of Oklahoma.

Criss Scruggs Sr. Product Marketing Manager

Mobile Technology – Adoption Acceleration and Business Impact

© Copyright 11/16/2012 BMC Software, Inc 22

Considerations for managing BYOT

BYOD & software license management

Bring your own…a company study

The BMC approach

We’ll cover today

Diving in? … Check the water first!

© Copyright 11/16/2012 BMC Software, Inc 24

10 Things to Consider

Users

Applications

Communications

IT Support

Data Security

Network Access

Wireless Network

Branch Offices

Manageability

Personal/Enterprise Boundary

Beyond the Hardware

© Copyright 11/16/2012 BMC Software, Inc 26

What you don’t know CAN hurt you

An Expensive Afterthought

© Copyright 11/16/2012 BMC Software, Inc 27

Implications

Architecture Vendor

License Agreement

Access

Device Type

© Copyright 11/16/2012 BMC Software, Inc 28

Implications

And many others…

© Copyright 11/16/2012 BMC Software, Inc 29

Checklist

Clearly define the following terms: - User - Device - Territory - Access - In-use - Authorization

Can personal license be used for business purposes and vice versa?

How many devices does the license cover?

Does the license metric allow for concurrent usage?

Optimize license metrics for BYOD.

Educate employees on click-wrap license acceptance policy.

How are licenses going to be managed? Is there an easier way?

BYOT Survey

© Copyright 11/16/2012 BMC Software, Inc 31

What do they have?

© Copyright 11/16/2012 BMC Software, Inc 32

Nearly 50% think their personal equipment is better…

How good is it?

© Copyright 11/16/2012 BMC Software, Inc 33

What do they WANT?

© Copyright 11/16/2012 BMC Software, Inc 34

What would they PREFER?

© Copyright 11/16/2012 BMC Software, Inc 35

Tablets emerge…

© Copyright 11/16/2012 BMC Software, Inc 36

Device Type Matters…

© Copyright 11/16/2012 BMC Software, Inc 37

Support Models

Managing the new “normal”

© Copyright 11/16/2012 BMC Software, Inc 39

Mobile Users, not Mobile Devices

Mobile Devices

Mobile Applications

Mobile Content

Mobile Users

© Copyright 11/16/2012 BMC Software, Inc 40

A balanced approach to Management is needed

Corporate Owned Devices

Employee Owned Devices

Lightweight or no device management

Enterprise App Store

Application and Content Sandboxing

Enterprise wipe only

Full device management

Enterprise App Store

Enterprise Content Locker

Wipe the whole device

BMC Approach

© Copyright 11/16/2012 BMC Software, Inc 42

BMC Mobile Device Management

Mobile Application Management

Mobile Email Management

Mobile Content Management

Enterprise Integration

Mobile Device Management

© Copyright 11/16/2012 BMC Software, Inc 43

Mobility Management

Applications

Content

Connectivity

Experience

Device

© Copyright 11/16/2012 BMC Software, Inc 44

Embrace the inevitable – don’t fight it

Get to know your users – again

Be prudent in your approach to MDM and communicate clearly - What can you support? - What are you willing to support?

Key Takeaways

For More Information

© Copyright 11/16/2012 BMC Software, Inc 46

criss.scruggs@bmc.com

www.bmc.com/mobility

Articles/Blogs:

BYOD, the Mobile Workforce and You

Mobile Device Management: tools for every organization – ZDNet

Young employees say BYOD a ‘right’ not ‘privilege’ – Network World

© Copyright 11/16/2012 BMC Software, Inc 47

Learn more at www.bmc.com

Volunteer?

Closing & Raffle

• Additional Networking Happy Hour Location Carolina Ale House 8669 NW 36 Street, Doral, Florida 33166

• Next Meeting January 10 at Dave & Busters

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882 Contacts

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