sp housing event - developing sustainable move on. 2nd august 2012

SP Housing Event - Developing Sustainable Move

On.

2nd August 2012

Agenda

9.15 - Introduction and Housekeeping Fiona Minchew

9.30 - Presentation by Supporting People Managers

• Adult Services Prevention and Early Intervention

• Proposed staged models for Socially Excluded Services

10.00 – Current Housing situation in Hampshire Presentation by Steve Newton, Head of Housing, Gosport BC

10.30 – Personalisation Presentation by Nicola Youern, YOU Trust

11.00 – Questions

11.15 – Break

11.30 – Dan Stoneman HCC – Social Fund Update

12.00 – Real Lettings Scheme Presentation by Dominic Thompson Two Saints Housing Association

12.30 – Lunch

13.15 – Housing for Integrated Offender Management Clients by Mike Taylor, Society of St James

13.45 – Positive Move On With Service Users Presentation by Tim Spilsbury, Together

14.15 – Coffee

14.30 – Workshop

• Sharing good practice – Innovate ideas for sustainable move on.

15.15 – Round up and Close Event

Supporting People: Prevention and Early Intervention

Fiona Minchew

Commissioning Manager (Supporting People)

Early Intervention

and Prevention

Crisis Care and

Reablement

Long Term Care and Support

Universal Offer

First level – provision of universal services such as information and advice to the wider community to help prevent or delay the need for

more targeted social care interventions.

Maximising Independence

Second level – targeted social care services for those who need

immediate safeguarding from abuse, people in crisis and for

carers.

Targeted Resources

Third level- targeted or longer term services involving a

community care assessment and a financial means test.

Hampshire Adult Services Vision: The Hampshire Model

Supporting People: Short Term Prevention and Early Intervention services

• Socially Excluded Cluster

• Prevention and Delay the need for more targeted social care interventions

• Improving focus on need for housing related support; not just housing.

Core Client Groups(inclusive of any other)

• Young People

• Single Homeless

• Generic Floating Support

• Mental Health

Staged Models of Service DeliveryJoanne Willis, Linzi Gow and Sarah Jeffery

Supporting People Managers

Current Housing Situation

Steve Newton

Head of HousingGosport BC

CURRENT HOUSING ISSUESCURRENT HOUSING ISSUES

HOUSING ISSUES

Steve Newton, Head of Housing Options Gosport BC:Chair:• Hampshire YOT Resettlement Consortium• Hampshire 16/17 year olds homeless steering group.Member:•Supporting People district and county core groups•Hampshire YOT Board. •HOG & SHOG

SCOPE OF PRESENTATIONSCOPE OF PRESENTATION

CURRENT CONTEXT IN:

• SOCIAL HOUSING

• PRIVATE RENTED HOUSING

• HOMELESSNESS

• SUPPORTING PEOPLE

Has there been a failure to effectively

communicate the increasing and chronic shortage of housing?

SOCIAL HOUSINGSOCIAL HOUSING

• An increasing gap between supply and demand– Reduction in properties due to Right to Buy;– New developments (builds) insufficient and

short term future does not look bright (over a 5% reduction in construction -contributed to 0.7% GDP reduction to

30/6/12);– Increased customer base: e.g. blockages to

accessing equity market, high private rents & access to private lets, shared ownership.

SOCIAL HOUSINGSOCIAL HOUSING

• The example of Gosport

• Over 6,000 Council properties once

• 3,000 now and less than 2,000 Housing Association properties (>20% reduction overall, but population has increased)

• 15 years ago it took an average of 2 years to get re-housed

• Now the average is about 11 years

SOCIAL HOUSINGSOCIAL HOUSING

Gosport Social Lettings Trends - average time for rehousing

0

5

10

15

20

25

2006

/07

2007

/08

2008

/09

2009

/10

2010

/11

2011

/12

Yea

rs

1 bed need averageyears wait

2 bed need averageyears wait

3 bed need averageyears wait

4 bed need averageyears wait

PRIVATE RENTEDPRIVATE RENTED

• NATIONAL RESULT:

– 65% OF HOMELESS PREVENTION IN 2010/11 WAS VIA SECURING PRIVATE RENTED ACCOMMODATION

• INCREASING CONCERNS REGARDING THE ACCESSIBILITY OF PRIVATE LETS– Increased competition (equity sector malaise);

• Is the rent in advance/bond model enough?– LHA changes and HB caps – Under 35 year rule– Landlord fear of how welfare reforms will impact

GETTING PRIVATE LETSGETTING PRIVATE LETS

– What do we do in response?• Keep on doing the same old rent in advance/bond?• More landlord incentives: rent guarantee

schemes?– Accreditation standards

• Shared housing for under 35’s? and/or– Lodgings?..... And move-on lodgings?… settled

lodgings?

• Income streams for staffing needs?• DWP announcement overdue on homeless

accommodation subsidy

HOMELESSNESSHOMELESSNESS

• INCREASING HOMELESSNESS IN 2011/12– Remember this is from a low base -14%

increase in acceptances. 73% increase in B&B use in SE England

– Is the increase due to diminishing prevention results or simply due to more people needing help?

– Thoughts on the future?

• 50,290 acceptances during 2011/12. This is an increase of 14% from 44,160 in 2010/11

• 50,430 households were in temporary accommodation on 31 March 2012, 5% more than at the same date last year.

• 3,960 (8% of households) were in B&B. This is an increase 44% compared to the same date last year.

• 45,000 repossessions forecast for 2012 (CML) which would represent (a 24% increase on 2011)

• 36,605 landlord possession claims issued Jan to Mar 2012 (MOJ), 3% higher than in the fourth quarter of 2011

HISTORICAL SHIFTS IN HISTORICAL SHIFTS IN ACCOMMODATION COSTSACCOMMODATION COSTS

• Inevitably, reduction in Council housing since the 1970’s means less low cost housing;

• The increase in housing association movement came with higher rents;

• In the private sector: the Assured/shorthold regime had one key aim of increasing rent levels;

• Equity market assessed as 30% over-valued (IMF)• It is reasonable to conclude that low cost

accommodation options have reduced very markedly in an era of increasing divergence in wealth -there is more of the one cost fits all when personal incomes have gone the other way(???).

SUPPORTED HOUSINGSUPPORTED HOUSING

• SUPPORTING PEOPLE BUDGET NOT RAVAGED IN HAMPSHIRE.

• CUTS IN THE “EXCLUDED CLUSTER” REDUCED TO 10% IN HAMPSHIRE.

• Relatively speaking these two decisions are a major achievement.

• In Gosport around 50% of our large statutory homeless hostel base is silted up with customers assessed as requiring supported move-on

Delivering Personalised Housing Support – a practical guide

Nicola YouernCEO, YOU

Finding out about the service

Have you got a marketing strategy?Are you easy to contact?What do current and potential clients think about your response, and the information you gave them?How do you demonstrate to potential

clients that the services you offer give

them choice and control?

How will this service help me achieve my outcomes?

Do you provide accessible and personalised information? How do you plan your first meeting with potential clients? How can this service support clients to achieve outcomes?How do you recognise skills and potential of clients?What information could you share with clients about staff skills and interests?How do you support clients to establish &maintain support networks and social links?Do clients get a personalised offer, giving real choice and control in key aspects of their support

Designing support that’s personal to me

How do you work with clients to create their own support plan and think beyond the service you directly provide?Have you agreed with each client how you will work together and how progress will be recorded?Ask each client that uses your service ‘Who

makes the decisions about your care

and support?’

Getting on with my life

How do you know that clients have maximum choice and control?Are clients supported to live the life they want and manage any risks? Are people important to the client involved in their life?Is the client linked into their community in a way that is valuable to them?Is the approach you and the client agreed for recording progress working?Has the client an opportunity to be involved in all aspects of service delivery and development?

Reflecting on what I’ve achieve and still need to do

Has the client decided who they want involved in reviewing their support?What does the client feel is important for their future?What does the client say is going well and needs to continue?Is the client still hoping for the same things in the future?Does the client believe the support is making a difference?What does the client say isn’t going well and needs to change?Is the client happy with the way they are supported?Who supports the client through the review process?Is the client staying safe and well?Have the risks the client faces changed?Does the client feel they have more control?Who does the client say makes the decisions in their life?

Social Fund Update

Dan Stoneman

HCC Adult Services

Dominic ThompsonReal Lettings South

In this presentation I hope to be able to let you know

- what RLS does

–how RLS was set up -what RLS hopes to be able to do in

the next 12 months

Real Lettings South

Real Lettings South was operational in December 2011

RLS is a Residential Management Agency with a difference but its not an estate agency

-Trading arm of Two Saints

-Social Enterprise /CIC

-Ethical Lettings Agency

Real Lettings South

Real Lettings South

RLS is a collaboration between Broadway and Two Saints –both have charitable status

-both work with people threatened with homelessness-Two Saints is a Registered Provider providing services in

Hampshire, West Berkshire, Dorset and Oxford. Broadway mainly operates in London

-Combined turnover of £20m -Real Lettings has over 7 years experience of Residential

Property Management www.reallettings.com

Real Lettings Phil Spencer-Patron

www.reallettings.com

‘Real Lettings is an innovative, exciting and forward thinking Social enterprise’

Real Lettings South

RLS aims are to :-

- increase the supply of accommodation to people who have a housing need

- provide 150 additional homes by March 2013

www.reallettings.com

Real Lettings South How will RLS meet the aims ?

- by procuring properties from private sector landlords and leasing them on long contracts 

- by leasing studios and one bed flats and to letting them on ASTs at rents within housing benefit levels

- to provide good quality homes which are well managed and settled in the longer term

www.reallettings.com

Why landlords work with Real Lettings South ?

• We guarantee a monthly income throughout the period of the lease : no void costs

• Professional residential management service offering peace of mind for owners

• Security of long term 3 or 5 year leases • No sign up or other fees • We guarantee the property will be returned in the

same condition at the end of the lease

www.reallettings.com

Less rent but more incomeExample of a typical one bedroom flat

Letting Agent

Real Lettings South

Contractual rent @ £525 PCM

£6,300 £5,100

Less 2 weeks void per year

£262  £0

Less admin and AST fees + VAT £250 £0

Less agents commission @ 10% +VAT £630 £0

Inventory and check in + VAT £160 £0 Professional cleaning and check out £200 £0 Income Total deductions

£6,300£1,502£4,798

£5,100£0£5,100

Margin with Real Lettings South

+£302 £1,510 over 5 years

Why work with Real Lettings South ?

• We will consider properties in all locations • Unfurnished studios • One bedroom properties• Two bed flats in some areas• Referrals from Council Housing Services and

Supported Housing Panels

• Real Lettings South is here to stay and has a long term stake in the community

www.reallettings.com

New Tenant Assessments

• Tenants all individually assessed by Real Lettings South by experienced professional staff

• We will not be afraid to say “not yet” to someone we feel is not ready to live independently

• We will provide Housing Management to help tenants settle into their new homes

• Tenants will continue to have access to the Real Lettings Services throughout the tenancy

www.reallettings.com

Real Lettings South projectsWest Berkshire 2 years funding from the government administered by the charity

Crisis – to set up a leasing scheme – A tenant placement service – Provide Rent Bonds

To help prevent homelessness and also to provide move on accommodation from supported housing

www.reallettings.com

Real Lettings South projectsSouth Hampshire Cross Authority

1 years funding from the SHCA – to set up a leasing scheme– 30 homes

To help prevent homelessness and also to provide move on accommodation from supported housing

www.reallettings.com

Real Lettings South projectsPortsmouth City Council

-2 years funding from the Council – to set up a leasing scheme– 60 homes

To help prevent homelessness and also to provide move on accommodation from supported housing

www.reallettings.com

Real Lettings South How well is RLS doing ?

- Total of 53 homes =

Havant - 1

Gosport - 2

Fareham - 4

New Forest - 1

Southampton -29

Portsmouth -15

West Berkshire -1

www.reallettings.com

Real Lettings South What does RLS need to continue to

grow? To benefit from a growing private sector rental

market RLS needs

-realistic alignment between market rents and the LHA rate

-cooperation from HB services

-mitigation against the risks from Universal Credit

-grants to cover staffing costs

www.reallettings.com

Real Lettings South is already a successful model

• 95% of the tenants successfully maintain their tenancy compared with 59% in other schemes working with the same client group

• Almost 90% of our current landlords plan to renew their lease with Real Lettings South

www.reallettings.com

Thank youFor more information

Dominic Thompson

Mobile 07714181894

Dominic.thompson@twosaints.org.uk

www.reallettings.com

Housing for Integrated Offender Management Clients

Mike Taylor

Society of St James

Integrated Offender ManagementPrinciple 1 – All partners tackling offenders together Principle 2 – Delivering a local response to local problems Principle 3 – Offenders facing their responsibility or facing the consequences Principle 4 – Making better use of existing programmes and governance Principle 5 – All offenders at high risk of causing serious harm and/or re-offending are ‘in scope’

IOM House

IOM House

• Incentivise the IOM• Short Term Custody

release • Repeat Offenders• Timetabled Activities• Drug Free• Rewind and peer groups

Increasing Options

IOM HousePrison

IOMSupport

Seven Pathways

Training

Reduce Offending

Support planning

Reduce Substancemisuse

Link with Family

House Support

Peer Support

Volunteering

Friendship

Projects

New Skills

New Hobies

• Qualifications• 1) Level One football coaching –2) TWIC’s ASDAN fishing Qualification - and Fishery

management qualification –

• Health Checks• St Marys Stadium Tour and health check MOT Thurs 17th Nov 1:30pm, if you have an MOT

then attend 10 sessions of any sport then have another MOT (health check) you will get a free ticket to watch the mighty Saints.

• • Statts – 100 undertaking activities – 60% moving onto accredited courses

Reality

• 22 Residents Last Year• 2 Moved on to better accommodation• Prison re-calls, • Cant stay clean• ‘Other arrangements’

Outcomes Star Chart

Jigsaw

Jigsaw

RentDepos

it

Advice

Support

3 staff

New

Skilled

SaRBS

Personalisation

1. Needs Identification

2. Support Plan

3. Undertaking Personalisation

Intervention

Improving Outcomes

Improved wellbeing, self esteem and

independence

Reduction in substance use

Exit

Decision making ProcessDecision-making Mechanism

Budgetary Authority Speed of Decision

Substance Misuse Worker acting alone Up to £10 per person Same day

Substance Misuse Worker, in consultation with the Team Leader

Up to £30 per person Usually within 1 working day

Weekly Substance Misuse Managers meeting Up to £200 per person Usually within a week

4 Weekly Allocations Committee Meetings

Amounts exceeding £200. Usually within a month

Positive Move On with Service Users

Tim Spilsbury

Together

26 October 2009

POSITIVE MOVE ON

SELF DIRECTED SUPPORTSELF DIRECTED SUPPORT

THE SELF DIRECTED SUPPORT HYPOTHESIS

Service users who are able to choose and direct their support service provision will significantly engage more with the service and demonstrate greater progress in attaining their recovery goals and aspirations.

Service users who are able to choose and direct their support service provision will significantly engage more with the service and demonstrate greater progress in attaining their recovery goals and aspirations.

SELF DIRECTED SUPPORTStage 1 – SDS Recovery Vouchers

RECOVERY VOUCHERS

Vouchers are used by the Service User to:

• DIRECT

• CHOOSE

• ENSURE

• EMPOWER

• DIRECT

• CHOOSE

• ENSURE

• EMPOWER

SELF DIRECTED SUPPORT

OUTCOMES

OUTCOMES

OUTCOMES

HOURS OF SELF DIRECTED SUPPORT

SELF DIRECTED SUPPORT OUTCOMES

NUMBER OF SERVICE USERS ENGAGED IN INDEPENDENT LIVING SKILLS THROUGH SDS.

NUMBER OF SERVICE USERS ENGAGED IN SOCIAL INCLUSION THROUGH THE SDS.

NUMBER OF SERVICE USERS ENGAGED IN PERSONAL HEALTH ACTIVITIES THROUGH THE SDS.

NUMBER OF SERVICE USERS ENGAGED IN EDUCATION, TRAINING, EMPLOYMENT AND VOLUNTEERING THROUGH SDS.

SELF DIRECTED SUPPORTStage 2 – SDS ISF

Service users have the option to: Choose their support provision from a flexible staff team whilst still benefitting from established core provision.Choose from staff profiles which member of staff they feel BEST FITS their interests and needs.Be allocated an individual service fund (ISF) to purchase staff time/support and therefore fully prepare for independent living.Identify when they wish to receive their support as convenient to them.Identify which recovery pathways are most meaningful to them and identify activities to meet those recovery goalsBe supported by their chosen support worker to access external support providers and community support options as required.Have the option to work with their chosen support worker after leaving the service to ensure continuity and minimise relapse (identified through a personal budget either allocated through a service fund or through direct payments). 

The ISF fund enables service users to choose and direct their own support by identifying the flexible element of their support around the core component.The ISF fund enables service users to choose and direct their own support by identifying the flexible element of their support around the core component.

Sharing Good Practice – Innovative Ideas for Sustainable Move On

Workshop

Round Up

Fiona Minchew

HCC Supporting People