starting small - growing your own engagement strategy

Starting Small – Growing your

engagement strategy Heulwen Blackmore

CSSIW

About Us

VisionWe put people’s experiences of social care and social services at the heart of our work

PrioritiesKeeping people safe – we register, inspect, tackle poor performanceGood quality care – we help drive improvement

Gap – what we want to grow ….The voice of service users and carers at all levels

About Us- the activities

• Register “settings” and services• Inspect• Review and evaluate social services• Enforce the law • Provide advice to inform policy making

Why engage?

• To give information• To get feedback• To lever in positive change• Stop making assumptions• Makes sound financial sense• Reduces the fear factor

Making a Start•Identify stakeholders

•Identify opportunities

•Do I write a strategy now?

•Fear – getting it wrong versus the comfort of standing still …….

Our Stakeholders

Let’s start mapping

People at the heart of our Work

A shift in thinking, away from the professional gift model, which locates all power and expertise with the professional services, towards the citizenship model where the individual is seen as the expert regarding their own needs.

freedom and flexibility of support tailored around the needs and wishes of individual.

Shifting power to people, so they are in control of their own health & social care

Our ApproachStakeholder mappingExisting networksFocus Groups Questionnaires1-2-1 interviewsYou said, we did

Mental Health Adult Learning Disabilities

OlderPeople

Children and Young People

Carers Service Providers

The benefits

• Credibility • Public Assurance• Quality information gathered• Develop networks for future

engagement• Influenced format for Annual Report

09-10 • Influenced learning & development• Influenced modernisation of CSSIW

The barriers

•Expertise•Confidence•Resources•Will?????????????????

What next?

• Engagement strategy – 6 month active consultation

• Programme of engagements with interest groups

• Three year plan• Follow through on commitments from

engagements • Eg DVD for service users, by service users• Local reference groups/ shared resource

The way we do things here ……

Any questions?