stop hiring devops experts and start growing them by jez humble
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@jezhumble continuous delivery nyc
16 january 2014
stop hiring devops experts (and start growing them)
devops
http://www.slideshare.net/jallspaw/10-deploys-per-day-dev-and-ops-cooperation-at-flickr
“the game has changed”
Andrew Shafer | @littleidea | “There Is No Talent Shortage” | http://slidesha.re/14TV4fd
but what is the game?
“I’ll tell you EXACTLY what devops means.
Devops means giving a shit about your job enough to not pass the buck. Devops means giving a shit about your job enough to want to learn all the parts and not just your little world.
Developers need to understand infrastructure. Operations people need to understand code. People need to fucking work with each other and not just occupy space next to each other.”
John Vincent | @lusis | http://bit.ly/12DkRhf
you can’t just hire in cultural change
http://www.cutestpaw.com/images/one-of-these-things-is-not-like-the-other/
experimentation / improvisation
we grow systems and knowledge
trust
how well do we cultivate knowledge?
safe to fail
innovation culture
creating a “devops team”
training
buying tools
hiring people
not very effective
fragile
resilient
http://www.flickr.com/photos/scjody/4628723629/
antifragile
antifragile
"We acquire the strength we have overcome."
-- Ralph Waldo Emerson, The Conduct of Life
!
“From life's school of war: what does not kill me makes me stronger.”
-- Friedrich Nietzsche, Twilight of the Idols
high trust culture
Westrum, “A Typology of Organizational Cultures”, Qual Saf Health Care 2004; 13 (Suppl II):ii22-ii27
cynefin
-- Dave Snowden
retrospective prime directive
“Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.”
-- Norm Kerth
Dan Milstein | @danmil http://www.slideshare.net/danmil30/how-to-run-a-postmortem-with-humans-not-robots-velocity-2013
game days
organizational change?
http://www.flickr.com/photos/rob_swystun/8098060445/
improvement kata
What obstacles are preventing you from reaching it? which one are you addressing now?
What is the target condition? (The challenge)
What is the actual condition now?
When can we go and see what we learned from taking that step?
What is your next step? (Start of PDCA cycle)
improvement kata
improvement kata
jesse’s rule
“don’t fight stupid, make more awesome”
Jesse Robbins, Co-founder, Opscode @jesserobbins
what does devops mean?
“when confronted with the question, ‘Are you a DevOps?’ I answered the only way I knew how. Someone was asking me not whether I was qualified to fill a role, but whether I believed in a movement. Whether flow was of the utmost importance. Whether communication was more important than silos. ‘Of course not, are you an Agile?’”
Dave Mangot | @davemangot | http://bit.ly/16YHqu3
innovation culture doesn’t punish failure
devops is a mindset, not a tool or a team or a role
innovation is in your culture, not a product
go forth and make awesome!
you can’t innovate with command and control
takeaways
resources
DLOQ: http://www.partnersforlearning.com/questions2.asp
Sahota, An Agile Adoption and Transformation Survival Guide http://www.infoq.com/minibooks/agile-adoption-transformation
Game Days: http://queue.acm.org/detail.cfm?id=2371297
Google DiRT: http://queue.acm.org/detail.cfm?id=2371516
Netflix culture: http://slideshare.net/reed2001/culture-1798664
BOOKS
Schneider, The Reengineering Alternative
Kotter, Leading Change
Taleb, Antifragile
questions@jezhumble | jez@thoughtworks.com http://continuousdelivery.com/
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