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Strategic Planning:

Playing the Long Game

Lutheran Social Services of Michigan

February 21, 2016

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Having Greater ImpactRobust Strategic Planning

+Strategic Plan Components

Theory of ChangeTheory of Change

Environmental Scan

Priority Setting

Business Plans

+Strategic Planning

Environmental Scan - Themes

Strengths

Commitment to Organization’s Mission

Recognition of Quality Service Provision

Opportunities

Technology

Internal Communication

External Marketing

Human Capital

Evidence Based Practices

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TOTAL GROWTH REVENUE

Business Plan Projected Revenue

Increase (2018)

Behavioral Health $2,227,000

Child Welfare Reform $3,080,000

Increasing Post-Acute Services $377,000

Independent/Catered Living $3,240,000

Home Care Continuum $2,280,000

Licensed Homes for Dually Eligible $2,650,000

Housing for Aging Population $300,000

Resource Development $3,700,000

Donor Acquisition $1,200,000

TOTAL Projected Revenue $19,054,000

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Strategic Plan

elementsWhole Person

Promotion of Dignity

Natural Setting – where they are magnetically pulled

Continuum of Care

Care Management

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Operationalizing the

Plan

+Operationalizing the Plan

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+Service Community Coordinating

Councils (C3’s)

C3 Purpose Statement: The Service Community Coordinating Council is a regional coordinating body made up of representatives from all of LSSM’s service units. The purpose of this on-going working group is the following:

Ensure we are providing a continuum of services that meet the ‘whole needs’ of our clients;

Ensure effective program linkage and coordination (seamless referral) of services within LSSM service units and our strategic partner organizations;

Ensure LSSM program and operation staff are actively supported and advancing the strategic priorities of the organization.

Year One:

Increased Communication

Understanding of the breadth and depth of services

Year Two:

Breaking down silos

Defining Continuum of Care

Year Three:

Trusted Partner

Building the Continuum of Care

Objective: Outcome:

+ Accomplishments

+Evaluating Success

+reflection

Business Plans were not robust

enough

SP gets us to a great launching

off point to achieve greater

impact

Changes in executive

leadership can have major

impact

Behavior change at all levels

We desire to work together to

serve the whole person

We desire to have one

common language

We desire technology to drive

our decisions

We desire to be paid based on

performance

Lessons Learned Impact on Organization