strategy to action: the power of hsd session 5: hsd and training and development january 7, 2008...

Strategy to Action:Strategy to Action:The Power of HSDThe Power of HSD

Session 5: HSD and Training and DevelopmentSession 5: HSD and Training and DevelopmentJanuary 7, 2008January 7, 2008

Glenda H. Eoyang, Ph.D.

geoyang@hsdinstitute.org

Jennifer Schuster-Jaeger

Jennifer.Schuster-Jaeger@co.hennepin.mn.us

© 2008. HSD Institute. 2

NOT Training

Many complaints about training in organizations:

Not timely Not followed up Not relevant to my work Not practical Not supported by the environment Not worth my time/budget And . . . .

© 2008. HSD Institute. 3

YES Capacity Development

Capacity development is the alternative:

Just in time Continuous contact Real tools for real work Practical and solution oriented Supported by the environment Fabulous return on investment And . . . .

© 2008. HSD Institute. 4

Series GoalSeries Goal

Improve your performance as you:

Manage projects

Plan for change

Train and develop capacity

Manage performance

Communicate

Lead virtual teams

© 2008. HSD Institute. 5

Series OverviewSeries Overview

Introduction to HSD July 9

HSD & Project Management September 10

HSD & Performance Management October 8

HSD & Planning for Change November 5

HSD & Communications December 10

HSD & Training and Development January 7

HSD & Virtual Teams February 11

© 2008. HSD Institute. 6

Your Guide . . . Your Guide . . . Glenda EoyangGlenda Eoyang

geoyang@hsdinstitute.orggeoyang@hsdinstitute.org

Executive Director of HSD Institute

In the first grade . . . My first real job . . . My greatest passion . . . My life’s work . . .

© 2008. HSD Institute. 7

Your Guide . . . Your Guide . . . Jennifer Schuster-JaegerJennifer Schuster-Jaeger

Jennifer.Schuster-Jaeger@co.hennepin.mn.us Jennifer.Schuster-Jaeger@co.hennepin.mn.us

HSDP Associate Manager Lifelong learner Natural teacher Devote of Dialogue Education And . . .

© 2008. HSD Institute. 8

Today we will . . . Today we will . . .

Learn about capacity development from your own learning experiences.

Redefine learning as a self-organizing process.

Map your own capacity development journey.

Learn tips to supercharge your learning and others’.

© 2008. HSD Institute. 9

Learn from yourself . . .

Close your eyes.Think of the last time you learned

something important.Describe the experience . . .

How did you feel? What did you think? What was the environment? What was the trigger event?

© 2008. HSD Institute. 10

My experience

When I learn I am . . . Stuck with a problem I cannot solve. Engaged in a difficult/challenging task. In the flow of solving a problem. Collecting and applying little helpful bits. Struck by how many different things come

together in my head/heart. Usually surprised.

In short, I need something I don’t have, and I get it in an instant.

© 2008. HSD Institute. 11

How does it work?How does it work?

Return

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Capacity Development

Is not like:Learning Newton’s Theorem

Is like:Learning Newton’s Dog

© 2008. HSD Institute. 13

How does it work?How does it work?

Return

© 2008. HSD Institute. 14

The Learning TriangleEmerging Personal Praxis

Emerging Practice

Current Capacity

PracticeChallenge

TheoryChallenge

Emerging Theory

© 2008. HSD Institute. 15

The Learning TriangleEmerging Personal Praxis

Emerging Practice

Current Capacity

PracticeChallenge

TheoryChallenge

Emerging Theory

© 2008. HSD Institute. 16

Theory ChallengeWhat do you do?

Review the literatureAsk the smartest person you knowGo on-lineLook for metaphorsScan your bookshelfLook for a “most likely story”And . . .

© 2008. HSD Institute. 17

How does it work?How does it work?

Return

© 2008. HSD Institute. 18

The Learning TriangleEmerging Personal Praxis

Emerging Practice

Current Capacity

PracticeChallenge

TheoryChallenge

Emerging Theory

© 2008. HSD Institute. 19

Practice ChallengeWhat do you do?

Observe othersCompare and contrastMove to low-risk to practiceGet new toolsWork with a partnerGive yourself timeAnd . . .

© 2008. HSD Institute. 20

How does it work?How does it work?

Return

© 2008. HSD Institute. 21

The Learning TriangleEmerging Personal Praxis

Emerging Practice

Current Capacity

PracticeChallenge

TheoryChallenge

Emerging Theory

© 2008. HSD Institute. 22

Praxis ChallengeWhat do you do?

Work in communityTry it outState a hypothesis and test itTalk through a processAsk yourself “why”Reflect on past practiceLook for similarities differencesAnd . . .

© 2008. HSD Institute. 23

How does it work?How does it work?

Return

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The Learning TriangleEmerging Personal Praxis

Emerging Practice

Current Capacity

PracticeChallenge

TheoryChallenge

Emerging Theory

Where do you usually start?

Where do you tend to get stuck?

What support do you need to develop your capacity?

How can you be more effective helping others

develop theirs?

© 2008. HSD Institute. 25

Today we . . . Today we . . .

Learned about capacity development from your own learning experiences.

Redefined learning as a self-organizing process.

Mapped your own capacity development journey.

Learned tips to supercharge your learning and others’.

© 2008. HSD Institute. 26

Next time we will . . . Next time we will . . .

Consider complex human systems dynamics of Virtual Teams.

January 11, 2008Same placeSame time

What are the risks and benefits of virtual teams?