supervision, management & leadership · we offer training courses for individuals, teams and...
Post on 05-Aug-2020
4 Views
Preview:
TRANSCRIPT
Supervision, Management & Leadership
2019 COURSE PLANNER + CALENDAR
BRIGHTSTAR.CO.NZ/MANAGEMENT
ASSERTIVENESS • LEADERSHIP • MANAGEMENT SKILLS • FACILITATION SKILLS • CONFLICT MANAGEMENT •
SELF-CONFIDENCE • PEOPLE MANAGEMENT • NEGOTIATION • BUSINESS WRITING • FINANCE •
We train your people for success
CONTENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .PAGE
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
In-house & Public Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Assertiveness, Influencing & Conflict Management for Women . . . . . . . . . . . . . . . . 5
Advanced Contract Law for Non-Lawyers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Business Finance & Accounting for the Non-Financial Manager . . . . . . . . . . . . . . . . 7
Clear & Concise Business Writing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Contract Law for Non-Lawyers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Developing Assertiveness and Self-Confidence at Work . . . . . . . . . . . . . . . . . . . . . . 10
Facilitation & Presentation Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Finance & Accounting Essentials for the Non-Financial
Manager in the Public Sector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Leadership Development for Women . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Management Skills for New Managers, Team Leaders & Supervisors . . . . . . . . . . 14
People Management Skills for Technical Professionals . . . . . . . . . . . . . . . . . . . . . . 15
Strategic Negotiation and Influencing Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Email Mastery: Get More Done In Less Time and Communicate Better . . . . . . . . . 17
Unconscious Bias, Diversity and Inclusiveness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Strategy Builder: From Operational to Strategic Thinking . . . . . . . . . . . . . . . . . . . . 19
Dealing with Difficult People & Different Personalities . . . . . . . . . . . . . . . . . . . . . . . 20
Working Safely with the Public - Dealing with Confrontation, Intimidation
& Aggression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Project Management Essentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
First Impressions: Delivering Outstanding Customer Service . . . . . . . . . . . . . . . . . 23
Planning, Problem Solving & Decision Making . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Bespoke Leadership programmes designed for your organisation . . . . . . . . . . . . 25
Meet our Facilitators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Public Course Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27-28
To save, check Super Saver closing dates online
NEW
PUB
LIC
& IN
-HO
USE
IN-H
OU
SE
NEW
NEW
NEW
NEW
NEW
WELCOME TO BRIGHTSTAR
We Train Your People For Success . We Train Individuals . We Train Teams .
Brightstar Training specialises in training your teams in the following areas:
Brightstar Training also offers specialist courses in:
Professional development which is attuned to both your business & staff needs, that gives great value for money and has minimal disruption on daily operations is no small feat. With 20 years’ experience designing and delivering training courses and bespoke programmes, Brightstar’s public courses, in-house and customised training options make it easy to bring about real change, with real results.
Trusted for over 20 years by over 3500 organisations to provide world class corporate training.
Supervision, Management & Leadership
Marketing & Sales
CustomerService
Human Resources/L&D
Health & Safety
Operations & Production
Finance, Accounting
& Legal
Procurement, Supply Chain & Distribution
PA/Admin Support
Property& Facilities Construction Energy
& Utilities
Emergency / First
Responder Public Sector Health
Brightstar .co .nz
3
4
Brightstar Training is New Zealand’s leading provider for corporate training . We offer training courses for individuals, teams and whole organisations .
PUBLIC COURSES
Training and professional development from our extensive public course calendar.
Ideal when you have only a few people to train and is perfect for individuals and small groups. The course outline is set, and you’ll learn and network alongside people from other organisations who are interested in the same topic. We run courses in Auckland, Wellington and Christchurch.
See our 2019 calendar on page 27-28 Brightstar .co .nz/calendar
CUSTOMISED TRAINING
Training and professional development for your whole team.
This option is ideal when you have a group of people looking for the same training. It is a very cost-effective option and Brightstar can fully customise the course content to make it highly relevant for your team and specifically tailored to your organisation. Choose from over 250 courses.
• Impartial advice to guide you to the right training solution
• Customised course content to meet your organisation’s needs
• Programme duration can flex to fit availability of your teams
• Experienced facilitators matched to your specific needs and industry
• Consistency, ensuring all staff learn a similar approach
• Train more people for less and save on travel/accommodation costs
• Our ongoing support and advice to embed learning, creating true results
• A seamless service that takes away all your concerns about time-consuming logistics
Brightstar .co .nz/inhouse
Brightstar have been a true pleasure to deal with on the several occasions we have worked with them. They went to real lengths to understand our environment and tailor a training package to meet our needs. Very responsive, friendly and entirely professional. I highly recommend them.
HEATHER LAMOND, ASSOCIATE UNIVERSITY LIBRARIAN (CLIENT SERVICES), MASSEY LIBRARY
5
PUBLIC COURSE DATES
Assertiveness, Influencing & Conflict Management for Women
19-20 February 2019, Wellington
19-20 March 2019, Auckland
1-2 May 2019, Wellington
11-12 June 2019, Auckland
18-19 September 2019, Wellington
19-20 November 2019, Auckland
If you are a manager looking to find the balance, get things done and get what you need whilst building your credibility and integrity, this is the course for you . Gain a clear understanding of what assertiveness looks like, and what it doesn’t . Assertive behaviour enables us to act in our best interests and exercise personal rights without violating the rights of others or damaging relationships .
KEY LEARNING OUTCOMES:
• See through the common myths around gender communication• Learn how social conditioning is influencing your communication• Learn the pitfalls to avoid around communication, credibility and conflict• The Assertive Woman – this can be you• The art of assertiveness – what does it take to cultivate it?• ‘Assertiveness’ and ‘Aggressiveness’ – what is the difference?• Exploring your skills in speaking up, being clear and authentic• Saying “no” when you need to and feeling great about it• Cultivate your power and influence• Tackle conflict and courageous conversations
FACILITATOR: PAMELA CRONIN
Pamela’s workshops are relaxed, fun and packed with current thinking, rich discussion and engaging activity. With 20 years of experience as a learning and development specialist, Pamela is a sought-after consultant and facilitator, working with large and small clients throughout New Zealand. Pamela majored in Innovation and New Ventures, and Service Management as part of her MBA and she is the inaugural author of the NZ Guide to Training and Development (Brookers).
AVAILABLE AS PUBLIC & IN-HOUSE
6
PUBLIC COURSE DATES
Advanced Contract Law for Non-Lawyers
12-13 June 2019, Wellington 16-17 October 2019, Auckland
An advanced version of Contract Law for Non-Lawyers, this course addresses the most recent and more complex contract law issues faced by executives . You will examine the issues in contracts – from conception to completion, including risk and dispute management, and termination in the event of a breach or disagreement .
You will learn how judges deal with issues of interpretation of contracts, and what you must do to ensure that ambiguity is avoided in documentation . The course features recent case studies of judges’ decisions, and their impact on contract law and practice .
KEY LEARNING OUTCOMES:
• The formation of process contracts and the associated risks• Developing an appropriate structure for contracts• How to design risk management processes for organisational contracting• The legal rules which govern termination in contracts• The rules relating to liquidated damages in contracts• Drafting a dispute resolution process for contracting
FACILITATOR: TERRY REID
A popular leading specialist in legal training, Terry Reid combines teaching with legal consultancy work across Asia and the Pacific. Terry has over 20 years’ as a barrister and solicitor as well as teaching experience at a tertiary level, having begun to lecture law after time in legal practice. Terry was educated at the University of Auckland and University of Melbourne and now mixes teaching, a law practice and legal consultancy.
ADVANCED CONTRACT LAW FOR NON-LAWYERS REFRESHER COURSE
1-day course – 18 November 2019 in Auckland .
Visit the website for more information .
AVAILABLE AS PUBLIC & IN-HOUSE
NEW!
7
PUBLIC COURSE DATES
Business Finance & Accounting for the Non-Financial Manager
6-8 May 2019, Auckland27-29 May 2019, Wellington5-7 August 2019, Auckland17-19 September 2019, Wellington
As a manager, your performance is frequently measured by how effectively you oversee departmental or business unit budgets. This course is specifically designed to assist the new manager or technical expert who has been successful in promotion and is now leading a business unit, department or company . This in-depth and intensive 3-day course is designed specifically for you.
KEY LEARNING OUTCOMES:
• Clarity and confidence in your knowledge of business finance & accounting principles and terms
• The ability to connect facts with figures and communicate with your Executive Leadership Team in financial terms
• Understanding the building blocks of the financial control of your business unit• Insight into how cash flow must be managed• Understanding of deep impacts of cost, price & discount decisions• The building blocks to assist you in budgeting• Knowledge of how to deploy your new understanding of finance & accounting in your business
decision making, including investment and project appraisal.
FACILITATOR: BILL BUTLER
Bill has a wealth of training experience gained in a variety of organisations and cultures following his entry into the personnel development field. Before that he was General Manager of the New Zealand Institute of Chartered Accountants recently merged with Institute of Chartered Accountants of Australia. He has a strong background in management and with his qualifications in Accounting, Business Management and Psychology, he is able to present a diverse range of programmes to Senior Management and support staff alike.
To save, check Super Saver closing dates online.Applies to all Public Course dates.
NEW 3-DAY COURSE
AVAILABLE AS PUBLIC & IN-HOUSE
8
Clear & Concise Business Writing
13-14 June 2019, Auckland23-24 October 2019, Wellington
A business is judged on its communication . The style, tone and presentation of letters, e-mails, web content, e-newsletters, job advertisements and promotional materials all reflect the company’s calibre and culture .
This 2-day training course is designed to help you articulate your business message in a clear and concise manner that appeals to your customer – whomever that customer might be .
We’ll go back to basics and get to grips with the fundamentals of grammar and punctuation, learn how to structure (a sentence, a paragraph and a document) and share sensible tips that will help you write more efficiently and persuasively.
This course is ideal for anyone who wishes to improve their written business communications, and especially EAs, PAs, small business owners, managers, supervisors and non-marketers who’ve been handed some marketing responsibilities .
KEY LEARNING OUTCOMES:
• Recognising why it can be tricky to communicate in writing – and how to overcome these challenges
• How to create a clear, relevant message that connects with your target audience and gets results
• How to adjust your message to suit different target audiences and/or marketing channels• How to self-edit and proofread• Acknowledging and addressing your own particular writing issues
YOUR FACILITATOR: LIZZIE BRANDON
Lizzie is a former BBC Radio producer/presenter, who worked at local, national and international level. Lizzie has also been involved with public relations for more than 17 years and nowadays is a copywriter and content strategist and facilitator.
PUBLIC COURSE DATES
“Quite often, it’s not what we say, but how we say it. If we don’t communicate in the same terms as our target audience, our message can be misunderstood or lost. I can help you craft clear, succinct and specific messages which hit the mark with your readers.”
NEW
AVAILABLE AS PUBLIC & IN-HOUSE
9
Contract Law for Non-Lawyers
19-20 February 2019, Auckland21-22 February 2019, Wellington6-7 June 2019, Auckland10-11 June 2019, Wellington14-15 October 2019, Auckland10-11 October 2019, Wellington
An essential course that explores details such as when a contract will be required, when you have a contract (and don’t necessarily know it), what types of contracts exist and the effect of laws on your contractual arrangements . This popular course also scrutinises what happens when things go wrong, how you can get out of a contract, options for assessing damages and remedies for breach and looking at the contractual implications of working in an e-commerce environment . You will grasp the crucial ingredients required for a good contract, and gain tips for understanding contractual material .
KEY LEARNING OUTCOMES:
• Learn the essential ingredients to a contract• The offer, acceptance and certainty• Create contracts that can be enforced• Lessons on how to create good contracts – form, content• Reviewing your contract from a risk management perspective• Tips for reading contracts• Estoppel – the double-edged sword• Statutory impact on contract law• When contracts can be set aside• Reviewing remedies for breach or repudiation• Assessing damages – what are your risks?
FACILITATOR: TERRY REID
A popular leading specialist in legal training, Terry Reid combines teaching with legal consultancy work across Asia and the Pacific. Terry has over 20 years as a barrister and solicitor and teaching experience at a tertiary level, having begun to lecture law after time in legal practice. Terry was educated at the Universities of Auckland and University of Melbourne and now mixes teaching, a law practice and legal consultancy across Asia and the Pacific.
PUBLIC COURSE DATES
AVAILABLE AS PUBLIC & IN-HOUSE
10
PUBLIC COURSE DATES
Developing Assertiveness and Self-Confidence at Work
6-7 March 2019, Auckland22-23 May 2019, Wellington5-6 June 2019, Auckland7-8 August 2019, Wellington3-4 September 2019, Auckland19-20 November 2019, Wellington
Achieving successful working relationships with colleagues is not always easy . However, there is a balance where you can attain the best from colleagues, earn their respect and create a more constructive working atmosphere .
This training course will provide practical guidance on how to handle and manage a wide range of workplace situations, so that you can achieve personal goals and contribute to your organisation’s success with a more confident approach.
KEY LEARNING OUTCOMES:
• Overcome feelings of intimidation, fear of failure and self-doubt• Recognise and use the right interpersonal language• Manage conflict and anger in your workplace• Effectively set boundaries to manage the conflict• Use assertiveness skills to increase your influence• Influence through listening and questioning• Understand and manage your 10 Personal Assertiveness Rights• Deal with criticism and demands• Confront and resolve difficult or sensitive issues• Learn how to say “no” without confrontation• Work out how to gain commitment to long term outcomes
FACILITATOR: KEITH MCGREGOR
Keith is a registered psychologist and coordinator of the industrial/organisational special interest group for the Occupational Division for the NZ Psychological Society and Human Resource Institute of New Zealand. He has a long history of working as an industrial psychologist (including with the Royal NZ Airforce) and is a director of a psychology practice. His passion is to make psychology practical in the workplace.
AVAILABLE AS PUBLIC & IN-HOUSE
11
Facilitation & Presentation Skills
31 July – 1 August 2019, Auckland10-11 August 2019, Wellington
This 2-day course is designed to give you the skills to expertly:• Manage group dynamics• Facilitate teams, groups and meetings• Present for quality outcomes
No matter what role, level, organisation or industry, we all need to lead groups and teams, facilitate outcomes and present to a variety of audiences . Employees often dread being asked to present to a panel, lead a group discussion or talk at a conference and yet these are the opportunities that set people apart and provide enormous value to organisations today .
There’s an art to both facilitating groups and presenting, and the good news is the skills, techniques and tools can be learnt . Whether you are new to facilitating and presenting or are looking at refreshing your skills, this course will give you the toolkit you need to feel confident, look confident and deliver powerful results.
KEY LEARNING OUTCOMES:
• Greater confidence, self-belief and a valuable toolkit • A great understanding of group dynamics• The basics of effective and efficient meetings (whatever context)• A picture of success as a great facilitator of groups• A toolkit of techniques, tools and ideas when facilitating a group in any situation, ensuring
outcomes are met and relationships are intact• Your unique “Personal Impact Plan” whether facilitating groups or presenting• A clear understanding of how to present effectively and better manage nerves• A toolkit of techniques, communication and tools for many types of presentations
FACILITATOR: PENNY HOLDEN
Master facilitator, high-calibre industry-recognised trainer, and people and culture capability consultant, Penny Holden brings 20 years’ business and workplace experience, expertise and knowledge. With an extensive background in behavioural sciences, psychology, education and organisational development and people capability, she applies this in simple and effective ways to her workshops and projects. Penny is particularly recognised for her ability to work with anyone at any level with respect and robust, appropriate learning methods .
PUBLIC COURSE DATES
AVAILABLE AS PUBLIC & IN-HOUSE
NEW
12
Finance & Accounting Essentials for the Non-Financial Manager in the Public Sector
20-21 March 2019, Wellington30-31 July 2019, Wellington12-13 November 2019, Wellington
Are you a Manager, Leader, or in a supporting role in Government or the wider Public Sector and need more knowledge and confidence around how accounting, finance & budgeting plays into the success of your role? This in-depth and intensive 2-day course is designed specifically for you .
Gain competent and confident knowledge of accounting, budgeting and finance principles, as they apply in your environment, to help you to discharge your role and responsibilities effectively.
KEY LEARNING OUTCOMES:
• Clarity and confidence in your knowledge of finance & accounting principles and terms specific to the Government and wider Local Authority environment
• The ability to connect facts with figures and communicate with your Executive Leadership Team in financial terms
• Understanding the building blocks of the financial control of your business unit or area of responsibility
• Insight into cash flow, cash flow statements and how cash must be managed• Understanding of deep impacts of cost• The building blocks to assist you in budgeting• Knowledge of how to deploy your new understanding of finance & accounting in your decision
making, including investment and project appraisal, where appropriate.
FACILITATOR: BILL BUTLER
Bill has a wealth of training experience gained in a variety of organisations and cultures following his entry into the personnel development field. Before that he was General Manager of the New Zealand Institute of Chartered Accountants recently merged with Institute of Chartered Accountants of Australia. He has a strong background in management and with his qualifications in Accounting, Business Management and Psychology, he is able to present a diverse range of programmes to Senior Management and support staff alike.
PUBLIC COURSE DATES
NEW
AVAILABLE AS PUBLIC & IN-HOUSE
13
PUBLIC COURSE DATES
Leadership Development for Women
26-27 March 2019, Auckland21-22 May 2019, Wellington25-26 July 2019, Auckland14-15 August 2019, Wellington23-24 October 2019, Auckland28-29 November 2019, Wellington
Even the most competent women leaders sometimes need time to step away and gain clarity about their strengths, focus or direction . This course challenges you to really think about your identity as a leader, consider where you need to focus your development, and to work intentionally to make it happen .
While both men and women are equally capable of truly great leadership, research shows that men and women can be very different in how they operate as leaders, promote their talents, and reach for opportunities . In this course, we explore ways to develop the mindset, behaviours and clarity that will help you progress as a woman in a leadership role .
KEY LEARNING OUTCOMES:
• Appreciate leadership evolution and valued ideas from recognised thought-leaders• Recognise the strengths and talents that you bring as a leader• Clarify your personal values and explore how you really feel about your purpose• Avoid common pitfalls that can typically hold women back as leaders• Consider how influence, power and EQ underpin the way you operate as a leader• Explore the core dimensions of high-performance teams and culture• Boost your confidence to self-promote and establish your leadership presence• Find ways to optimise your work-life integration, creating better balance and focus
FACILITATOR: PAMELA CRONIN
Pamela’s workshops are relaxed, fun and packed with current thinking, rich discussion and engaging activity. With 20 years of experience as a learning and development specialist, Pamela is a sought-after consultant and facilitator, working with large and small clients throughout New Zealand. Pamela majored in Innovation and New Ventures, and Service Management as part of her MBA and she is the inaugural author of the NZ Guide to Training and Development (Brookers).
AVAILABLE AS PUBLIC & IN-HOUSE
14
Management Skills for New Managers, Team Leaders & Supervisors
21-22 February 2019, Auckland 4-5 April 2019, Wellington26-27 June 2019, Auckland14-15 August 2019, Wellington11-12 September 2019, Auckland29-30 November 2019, Wellington
Most new managers and supervisors are literally thrown in the deep end, but managing people requires a completely different skill set than managing tasks. The transition from being an individual contributor to someone responsible for the work of others and team performance results in a steep learning curve .
Learn how to motivate, delegate, communicate and lead . Play to your strengths and improve on key weakness areas . With an emphasis on building high achieving teams, dealing with an increased workload and developing the influence, assertiveness and confidence necessary to be an effective manager or supervisor – this course will ensure you hit the ground running.
KEY LEARNING OUTCOMES:
• How to grow successfully into becoming a manager or supervisor• Defining your new role and responsibilities so that you have clarity of purpose• Keys to motivating and engaging your team• Tips & tricks to communicating effectively with different personalities in your team• How to assert yourself as a new manager• Handling difficult situations with success• The fundamentals of managing & motivating people for improved performance• Set team goals, roles and expectations• Plan and manage your new and greater workload• Know what success is as a manager
FACILITATOR: ELAINE MCMEEKING
Elaine has a reputation as one of New Zealand’s most effective management training professionals. For the last six years she has worked as a management and training consultant for several large organisations, focusing on the areas of personal efficiency, performance management and appraisal, presentation, facilitation, sales and customer service. Elaine’s enviable academic achievements and international experience as a management training specialist is complimented by her friendly and open facilitation style.
PUBLIC COURSE DATES
AVAILABLE AS PUBLIC & IN-HOUSE
15
People Management Skills for Technical Professionals
18-19 February 2019, Auckland8-9 April 2019, Wellington30-31 July 2019, Auckland20-21 August 2019, Wellington6-7 November 2019, Auckland
Going from being a technical expert to a leader of people often requires a different focus. A fundamental challenge for most leaders is motivating good performers to keep up the good work and coaching poor performers to do better, as well as managing the people above . This 2-day training course is designed to provide an understanding of how people behave in the workplace together with simple but effective tools to guide and motivate staff, and to deal constructively with performance issues . The workshop is skills-based, interactive and even entertaining .
KEY LEARNING OUTCOMES:
• The role of the manager and clarifying expectations• Understand organisational realities• Avoiding common management pitfalls and traps• The role of emotion in management• Understand how to improve relationships and influencing through listening• Communication styles and communicating successfully• Delegation, autonomy, empowerment and motivation• Coaching and development• Managing resistance and motivating positively• Addressing difficult performance issues and challenges• Building high performing teams
FACILITATOR: KEITH MCGREGOR
Keith is a registered psychologist and coordinator of the industrial/organisational special interest group for the Occupational Division for the NZ Psychological Society and Human Resource Institute of New Zealand. He has a long history of working as an industrial psychologist (including with the Royal NZ Airforce) and is a director of a psychology practice. His passion is to make psychology practical in the workplace.
PUBLIC COURSE DATES
AVAILABLE AS PUBLIC & IN-HOUSE
16
PUBLIC COURSE DATES
Strategic Negotiation and Influencing Skills
13-14 March 2019, Wellington8-9 May 2019, Auckland3-4 July 2019, Wellington21-22 August 2019, Auckland16-17 October 2019, Wellington26-27 November 2019, Auckland
Strategic Negotiation and Influence is about understanding how to lead the negotiationprocess, uncover positions, know your priorities and use proven techniques that allow youto influence the outcomes of your negotiation.
In this highly-interactive training course, you will start developing the skills you need to tacklea wide range of negotiation situations with colleagues, clients, staff, suppliers… even yourboss. Whether you’re looking for more confidence in negotiations, or you are motivated to findbetter ways not to ‘ruffle feathers’, this course will help you to optimise your approach andstart applying sound strategies to improve your negotiation relationships and results .
KEY LEARNING OUTCOMES:
• Discover how you can build your credibility and confidence as a negotiator• Examine your personal negotiation style and what that means in practice• Explore how collaboration can influence a outcome• Identify the stages of a negotiation so you can confidently navigate the process• Use simple preparation tools that can amplify your clarity and focus• Consider common persuasion techniques that can help to shape your argument• Recognise how having a “BATNA” can add real value to your negotiation outcomes• Think about key ways that you can strengthen your approach to bargaining
FACILITATOR: PAMELA CRONIN
Pamela’s workshops are relaxed, fun and packed with current thinking, rich discussion and engaging activity. With 20 years of experience as a learning and development specialist, Pamela is a sought-after consultant and facilitator, working with large and small clients throughout New Zealand. Pamela majored in Innovation and New Ventures, and Service Management as part of her MBA and she is the inaugural author of the NZ Guide to Training and Development (Brookers).
AVAILABLE AS PUBLIC & IN-HOUSE
17
PUBLIC COURSE DATES
Email Mastery: Get More Done in Less Time and Communicate Better
03 April 2019, Auckland 10 April 2019, Wellington
A huge pain point in your working environment is having too much to do in too little time, which can also be compounded with increased workloads from downsizing, mergers and cost reductions . To make matters worse, the technology of your business tools is constantly changingand evolving, so this course will have triple impact for you. Firstly, it will significantly enhance your productivity and enjoyment of your business tools . Secondly, it will make you the superstar of your organisation when you bring back easy, how-to computer tips that will show each staff member how to free up at least two working weeks (think of the overall savings to your organisation) . Thirdly, it will enhance your communication and persuasion skills, helping you to be much more memorable and persuasive .
KEY LEARNING OUTCOMES:
EMAIL, EASING YOUR PAIN; ENHANCING YOUR TIME SAVING GAINHow-to tips that remove those dreary time-wasting repetitive actions no matter what email programme you use• How to automatically sort, prioritise answer incoming email • Easier management of multiple inboxes• Never retype • Managing calendars and tasks better• Never letting the ball drop with clever use of Tasks• Timesaving tips on emailing outside of office hours• How you turn contacts into a superb database and CRM programme• Amazing functions hidden within Contacts • Importing and exporting information between Outlook and Excel• Cloud (online software) free programmes - understanding and using the free software better
(Google Drive, OneDrive, Dropbox)
FACILITATOR: DEBBIE MAYO-SMITH
Debbie is the most sought-after productivity speaker / trainer in Australasia and sits in the top 7% of motivational speakers worldwide. Often rated as the top presenter at conferences and companies she works with, people love Debbie’s warm, relaxed style. You’ll find her content entertaining as well as practical and you’ll be moved from feeling stressed to empowered. Overloaded, to in control.
AVAILABLE AS PUBLIC & IN-HOUSE
NEW
18
Unconscious Bias, Diversity and Inclusiveness
3-4 April 2019, Auckland 2-3 July 2019, Wellington 5-6 September 2019, Auckland
Unconscious bias is something we all have, and it actually makes us human . After all, we couldn’t have survived or evolved without our brain’s capacity to quickly and subconsciously process thousands of pieces of information in the time it takes to blink an eye . Even when we think through things, we assume that we are rational, self-controlled and unemotional, however, our biases can prevent us from taking in all the relevant information .
Organisations today are made up of people from multiple generations, cultures, and family circumstances . Modern organisations want to help their people navigate the ever-changing demographics of the work force and wider social norms and examine the systems, practices and attitudes embedded in their organisations that may inadvertently exclude people or even be discriminatory .
KEY LEARNING OUTCOMES:
• Unconscious bias and how biases are formed• Types of bias e.g. confirmation bias, affinity bias• How it affects our decision-making and the implications• Practical strategies on how to identify and address biases in your workplace• Support and guidance for employees experiencing bias or who identify a practice that
needs to change• How to create and examine systems to provide transparent measures, reporting and
accountability on progress to mitigating bias• How wellbeing and resilience is part of the journey to mitigating bias
FACILITATOR: SAMANTHA PATEL
Samantha Patel is a Registered Forensic and Organisational Psychologist with almost 20 years’ experience working across NZ, Australia and the UK. Samantha’s ability to engage her audiences and talk about difficult issues in an everyday way, allows her to raise awareness about unconscious bias, and highlight easily implementable solutions that creating lasting change.
PUBLIC COURSE DATES
AVAILABLE AS PUBLIC & IN-HOUSE
NEW
19
Strategy Builder: From Operational to Strategic Thinking
Those in senior positions in organisations, and those on the way up, will discover that it is critical to move from operational to strategic thinking to continue to succeed .
Unlike operational thinking which is focussed on the details of ‘making things happen’, a strategic perspective is concerned with ‘what things’, ‘why’ and ‘how’ . Strategic thinking brings together the individual functional areas of an organisation - finance, human resources, marketing, supply chain management, accounting, and information systems in a way that enables you to understand the ‘big picture’ of how these elements work together to win overall .
From Operational to Strategic Thinking is a practical course based on the bestselling Strategy Builder book and provides you with an approach to systematically address your organisation’s strategic challenges . You will emerge from the course with a refreshed perspective and be able to implement a structured approach to strategic thinking, development and communication .
KEY LEARNING OUTCOMES:
• Develop an understanding of the latest strategic thinking concepts and frameworks• Understand the classic approaches to the strategic management of organisations• Gain new frameworks for analysing, evaluating, and modifying organisations’ strategies in light
of changes in business and political environments• Foster an understanding of the role of leaders in the strategic thinking process• Be able to communicate your strategic thinking in different contexts and environments• Align your department or work team with wider organisational objectives and strategic goals• Learn through case examples, videos and discussions on ‘live’ strategic issues facing executives
today
PAST ATTENDEE TESTIMONIAL
“Strategic Thinking was a very practical and worthwhile course. Often, we think “Strategic or strategy” is a complex piece of work. This course broke it down and demonstrated we can ALL develop
an achievable and practical plan to WIN!”
DEBBIE HOURIGAN, SENIOR MARKETING MANAGER, ANZ
AVAILABLE AS
IN-HOUSE
20
Dealing with Difficult People & Different Personalities
Gain the skills and confidence to deal with challenging personality types. Learn how to keepyour composure and avoid escalating the problem when interacting with unreasonablepeople .
Through practical exercises and drawing on our facilitator’s vast experience and psychologybackground, you will be empowered to pick your battles, turn around negative behavioursand attitudes, communicate effectively, and set clear boundaries for what you will and willnot tolerate .
KEY LEARNING OUTCOMES:
• Explore the psychology behind different personality types - what makes a “difficult” person?• Learn how the conscious and subconscious mind shape behaviour• Learn your triggers - which people will you perceive as more difficult than others?• Manage the emotions in the workplace• Avoid unintentionally escalating the problem• Tips to remain calm and stress-free in tense situations• Understand the praise and punishment trap• Key techniques to communicate effectively to handle difficult people• Match your communication style to different personalities• Explore how you can be soft on the person and firm on the issue• Using assertiveness to address difficult behaviours• Constructively manage complaints and aggression• Create permanent behaviour change without having to confront
PAST ATTENDEE TESTIMONIAL
“I learnt new skills about how to change my behaviour andhow to address issues to get difficult people on my side.”
CHRISTINE PARKER, AVIATION ADMINISTRATION OFFICER, Z ENERGY
AVAILABLE AS
IN-HOUSE
You may also be interested in Workplace Bullying and Harassment
21
Working Safely with the Public - Dealing with Confrontation, Intimidation & Aggression Working face-to-face with the public is exciting, varied and rewarding . It is also unpredictable, with some interactions involving aggressive, antagonistic or derogatory behaviour . Front-line staff and their leaders are required to manage a variety of situations involving an element of risk .
This unique course is relevant for anyone who works with the public, as confrontation, intimidation, aggression, and even violence is an increasing threat . Although many such incidents go unreported, there is a growing acceptance that threats or intimidating behaviour can cause significant harm such as the loss of personal and professional confidence, psychological stress and subsequent low morale in the workplace . Despite many workplaces having a zero-tolerance approach towards violence, employees still feel unsafe .
KEY LEARNING OUTCOMES:
• An understanding of confrontation, intimidation, aggression and violence• The recognition and management of risk• Strategies to de-escalate• An opportunity to review current organisational policies/practices• Post-incident debriefing• Enhancing resilience to help employees thrive personally and professionally
Participants can engage in role play scenarios to apply the learnings and develop anindividualised action plan to support them in managing risks.
WHO SHOULD ATTEND:
• People working with the public, undertaking home visits or inspections• People with enforcement or compliance roles, Frontline staff, Team Leaders & Managers
FACILITATOR: SAM PATEL
Sam is a Registered and Forensic Psychologist with almost 20 years’experience working in clinical and organisational settings covering veryhigh risk, high pressure environments in NZ, Australia and the UK. Sam is an outstanding facilitator; her expertise and practical experience ensures very grounded and pragmatic training.
AVAILABLE AS
IN-HOUSE
You may also be interested in Developing Resilience
22
Project Management Essentials
This intensive, 2-day training course focuses on how to maximise value for the project and organisation by applying project management essentials . Most time is spent on the 20% of effort that delivers 80% of project value.
During this course, you will be given a solid introduction to project management tools, techniques and methodologies, including international trends and best practice project management techniques . You will be taken through a project life cycle from project initiation to the close-out stage and explore project scheduling software .
KEY LEARNING OUTCOMES:
• Learn how to develop and lead successful project teams by getting it right from the beginning• Communication techniques for managing the project• Plan your project - keys to successful completion• Understand the key steps in designing, planning, scheduling and implementing your project• Track your project’s progress - tracking & measurement tools• Explore project scheduling• Arm yourself with effective tools for assessing and managing project risk• Develop key project cost management skills to accurately estimate how much a project will cost• Understand the contracting process for project management to gain better control over
achieving your objectives• Techniques for closing out your project
WHO SHOULD ATTEND?
Project management is required by many roles. This foundation course is ideal for those new to project lead responsibilities or for those needing to formalise and upskill.• Project Lead/Manager• Project Administrator• Business Analyst• Policy Advisor/Manager• Technical Manager
AVAILABLE AS
IN-HOUSE
23
First Impressions: Delivering Outstanding Customer Service
“Customer Service is not a department…it’s everyone’s job.”
In a world of instant feedback and viral media, the loyalty of a customer takes an age to gain and a second to lose. Every interaction at every part of the organisation affects the experience and impression your customers, stakeholders and audiences leave with . As a result, it is crucial that all touchpoints of an organisation are brand ambassadors to deliver exceptional customer service .
Whether you are responsible for the customer experience in your organisation, part of the front line or are internally focused, you can always contribute to exceptional customer service . In this course, with the facilitator, you will explore how the small things people do, say and write, together with how internal teams interact to address issues and queries, shape the customer experience . With case studies and practical exercises, you will walk away with the tools to ensure consistent, positive experiences that are memorable for all the right reasons .
KEY LEARNING OUTCOMES:
• Understand your role and contribution to customer service
• Evaluate case studies to identify “excellent” customer service in action
• Develop techniques for consistent service across different service scenarios
• Learn how to deal with difficult customers
WHO SHOULD ATTEND:
From support staff to management, this course would suit anyone who wants to improve the customer experience and customer communications in their organisation and understand what it takes to leave the best impression .
AVAILABLE AS
IN-HOUSE
You may also be interested in Customer Experience Mapping
24
Planning, Problem Solving & Decision Making
Does inefficient problem solving or “firefighting” rob you of valuable time?• Would you like to be better able to tap into the innovative ideas of your people?• Would you like to devote more time to business generating activities?• Could you benefit from sharpening your decision-making skills?
The ability to decide, act, operate and manage effectively underpins most aspects of management.
With the increasing emphasis on initiative in the workplace, it is essential that you know how to recognise, define, and analyse problems and then develop workable solutions to correct them. Cutting edge decision making is critical in today’s business environment to sustain competitive advantage and this requires business managers to be savvy in their daily management routines .
KEY LEARNING OUTCOMES:
• Examine widely used decision making techniques• Evaluate your own problem-solving strengths and weaknesses• Use problem-solving skills to identify and resolve work-related problems and improve your job
performance• Learn how to design and use frameworks for planning, decision making and problem solving• Discover how to implement plans and control subsequent progress• Find out how to unleash the creativity of your team• Learn how to harness the power of the team for problem solving• Gain commitment from your team and harness available skills and talents to assist with solution
implementation
AVAILABLE AS
IN-HOUSE
25
Bespoke leadership programmes designed for your organisation
Each organisation has its own unique leadership goals and challenges and that’s why the majority of our leadership courses are designed specifically for our clients.
Following an in-depth consultation, we will develop a programme for you that targets your success factors .
KEY LEARNING OUTCOMES:
Our goal is to ensure your programme is:• Aimed at the right level for your audience• Tackles the relevant skills and desired behaviours• Builds on the participant’s and team’s own experiences• Weaves in your organisation’s strategy vision and values• Creates a highly interactive and practical learning journey• Is designed to run at a rhythm and duration that works for your team, be it a one-off workshop,
a series of modules or a 12-month development programme
AVAILABLE AS
IN-HOUSE
You can select from our pool of specialist facilitators to blend expertise from various management disciplines such as Finance, Contract Law, Risk Management, Supply Chain, Asset Management, Innovation, Organisational Psychology, alongside the all-important People and Leadership skills . This allows you to create a world class and well-rounded programme that will ensure your leaders of today and tomorrow can effectively:
• Know themselves• Lead their teams • Lead alongside others • Lead in the business
Brightstar has long established relationships with the widest range of expert facilitators to match to your needs.
JACK CRUTZENFacilitator, Property/Facilities
KEITH MCGREGORFacilitator, People & Teams
PAMELA CRONINFacilitator, People & Teams, EA/PA
ELAINE MCMEEKINGFacilitator, People & Teams, EA/PA
PENNY HOLDENFacilitator, People & Teams
TERRY REIDFacilitator, Contracts & Legal
ALEX PALFIFacilitator, Finance
CHRIS PEACEFacilitator, Risk/Business
BILL BUTLERFacilitator, Business & Finance
Expert Facilitators
26
WARREN MEYERSFacilitator, Finance
RAINE SELLESFacilitator, Building & Construction Law
KEITH ROBINSONFacilitator, Procurement, Supply Chain & Distribution
SAMANTHA PATELFacilitator, People & Teams
ANNE BLACKBURNEFacilitator, People & Teams, EA/PA
MIKE UNDERHILLFacilitator, Energy
HOWARD THOMASFacilitator, Energy
DEBBIE MAYO-SMITHFacilitator, EA/PA
CATEGORY COURSES FEB MAR APR MAY JUN JUL AUG SEP OCT NOV
SUPERVISION, MANAGEMENT & LEADERSHIP
Developing Assertiveness & Self Confidence at Work 6-7 A 22-23 W 5-6 A 7-8 W 3-4 A 19-20 W
People Management Skills for Technical Professionals 18-19 A 8-9 W 30-31 A 20-21 W 6-7 A
Assertiveness, Influencing & Conflict Management for Women
19-20 W 19-20 A 1-2 W 11-12 A 18-19 W 19-20 A
Leadership Development for Women 26-27 A 21-22 W 25-26 A 14-15 W 23-24 A 28-29 W
Strategic Negotiation & Influencing Skills 13-14 W 8-9 A 3-4 W 21-22 A 16-17 W 26-27 A
Management Skills for New Managers & Supervisors 21-22 A 4-5 W 26-27 A 14-15 W 11-12 A 29-30 W
Business Finance & Accounting for the Non-Financial Manager
6-7-8 A 27-28-29 W 5-6-7 A 17-18-19 W
Finance & Accounting Essentials for the Non-Financial Manager in the Public Sector
20-21 W 30-31 W 12-13 W
Contract Law for Non Lawyers 19-20 A 21-22 W
6-7 A 10-11 W
10-11 W 14-15 A
Advanced Contract Law for Non Lawyers 12-13 W 16-17 A
Advanced Contract Law Refresher - New 18 A
Unconscious Bias, Diversity and Inclusiveness 3-4 A 2-3 W 5-6 A
Clear & Concise Business Writing 13-14 A 23-24 W
Facilitation & Presentation Skills 31 Jul -1 Aug A 10-11 W
FINANCE, ACCOUNTING
& LEGAL
Financial Modelling 11-12 A 14-15 W
22-23 A 25-26 W
25-26 A 28-29 W
Operational Risk Assessment 20-21 A 23-24 W
12-13 A 15-16 W
Risk Compliance, Control & Auditing 17-18 A 20-21 W
9-10 A 12-13 W
IPSAS Update for The Public Sector 26-27 W
Management Accountant: The Strategic Partner 28-29 W 24-25 A
OPERATIONS /PRODUCTION
Optimising Warehouse Performance 9-10 A 20-21 C 20-21 A
Advanced Inventory Management 3-4 A 22-23 C 26-27 A
PROPERTY & FACILITIES
Best Practice Facilities Management 29-30 A 5-6 W 30-31 A
Best Practice Property Management 3-4 A 3-4 W 15-16 A
Best Practice Asset Management 24-25 A 26-27 W
PA / ADMIN SUPPORT
Introduction to your New Role as PA or Office Manager 18-19 A 29-30 W 1-2 A 2-3 W 12-13 A
The EA/PA & Office Manager Masterclass 25-26 W 13-14 A 29-30 W 14-15 A
The EA/PA as a Master & Manager of Self & People 6-7 W 30 Apr - 1 May A 18-19 A 6-7 W 21-22 A
The Strategic EA: Business Acumen for the Senior EA/PA
2-3 A 14-15 W 31- 1 Aug A 24-25 W
Governance & Board Management Skills for EAs 19 W 1 6 A 29 A 31 W 31 W
Minute Writing Masterclass for EA/Pas 18 W 17 A 30 A 1 W
The Outstandiing Receptionist & Office Administrator 6-7 A 4-5 W 14-15 A
Email Mastery: Get more Done in Less Time & Communicate Better
3 A 10 W
ENERGY & UTILITIES
Fundamentals of the New Zealand Electricity Industry 11-12 A 22-23 W
Oil & Gas Production for Non-Technical Managers 10-11 NP
Hydrocarbons to Electrons: The Future of the Oil and Gas Industry
12-13 NP
CONSTRUCTION NZ3910 Contract Essentials & Dispute Procedures 26-27 A2-3 W 30 Apr- 1 May C
13-14 A 10-11 W 24-25 C
2019 Public Course Calendar
CATEGORY COURSES FEB MAR APR MAY JUN JUL AUG SEP OCT NOV
SUPERVISION, MANAGEMENT & LEADERSHIP
Developing Assertiveness & Self Confidence at Work 6-7 A 22-23 W 5-6 A 7-8 W 3-4 A 19-20 W
People Management Skills for Technical Professionals 18-19 A 8-9 W 30-31 A 20-21 W 6-7 A
Assertiveness, Influencing & Conflict Management for Women
19-20 W 19-20 A 1-2 W 11-12 A 18-19 W 19-20 A
Leadership Development for Women 26-27 A 21-22 W 25-26 A 14-15 W 23-24 A 28-29 W
Strategic Negotiation & Influencing Skills 13-14 W 8-9 A 3-4 W 21-22 A 16-17 W 26-27 A
Management Skills for New Managers & Supervisors 21-22 A 4-5 W 26-27 A 14-15 W 11-12 A 29-30 W
Business Finance & Accounting for the Non-Financial Manager
6-7-8 A 27-28-29 W 5-6-7 A 17-18-19 W
Finance & Accounting Essentials for the Non-Financial Manager in the Public Sector
20-21 W 30-31 W 12-13 W
Contract Law for Non Lawyers 19-20 A 21-22 W
6-7 A 10-11 W
10-11 W 14-15 A
Advanced Contract Law for Non Lawyers 12-13 W 16-17 A
Advanced Contract Law Refresher - New 18 A
Unconscious Bias, Diversity and Inclusiveness 3-4 A 2-3 W 5-6 A
Clear & Concise Business Writing 13-14 A 23-24 W
Facilitation & Presentation Skills 31 Jul -1 Aug A 10-11 W
FINANCE, ACCOUNTING
& LEGAL
Financial Modelling 11-12 A 14-15 W
22-23 A 25-26 W
25-26 A 28-29 W
Operational Risk Assessment 20-21 A 23-24 W
12-13 A 15-16 W
Risk Compliance, Control & Auditing 17-18 A 20-21 W
9-10 A 12-13 W
IPSAS Update for The Public Sector 26-27 W
Management Accountant: The Strategic Partner 28-29 W 24-25 A
OPERATIONS /PRODUCTION
Optimising Warehouse Performance 9-10 A 20-21 C 20-21 A
Advanced Inventory Management 3-4 A 22-23 C 26-27 A
PROPERTY & FACILITIES
Best Practice Facilities Management 29-30 A 5-6 W 30-31 A
Best Practice Property Management 3-4 A 3-4 W 15-16 A
Best Practice Asset Management 24-25 A 26-27 W
PA / ADMIN SUPPORT
Introduction to your New Role as PA or Office Manager 18-19 A 29-30 W 1-2 A 2-3 W 12-13 A
The EA/PA & Office Manager Masterclass 25-26 W 13-14 A 29-30 W 14-15 A
The EA/PA as a Master & Manager of Self & People 6-7 W 30 Apr - 1 May A 18-19 A 6-7 W 21-22 A
The Strategic EA: Business Acumen for the Senior EA/PA
2-3 A 14-15 W 31- 1 Aug A 24-25 W
Governance & Board Management Skills for EAs 19 W 1 6 A 29 A 31 W 31 W
Minute Writing Masterclass for EA/Pas 18 W 17 A 30 A 1 W
The Outstandiing Receptionist & Office Administrator 6-7 A 4-5 W 14-15 A
Email Mastery: Get more Done in Less Time & Communicate Better
3 A 10 W
ENERGY & UTILITIES
Fundamentals of the New Zealand Electricity Industry 11-12 A 22-23 W
Oil & Gas Production for Non-Technical Managers 10-11 NP
Hydrocarbons to Electrons: The Future of the Oil and Gas Industry
12-13 NP
CONSTRUCTION NZ3910 Contract Essentials & Dispute Procedures 26-27 A2-3 W 30 Apr- 1 May C
13-14 A 10-11 W 24-25 C
Brightstar .co .nz A AUCKLAND W WELLINGTON
C CHRISTCHURCH NP NEW PLYMOUTH
28
Brightstar .co .nz/management
2018 Public Course Calendar inside
ASK ABOUT OUR GREAT SAVINGS
Supersaver (SS) DiscountBook early and save $300
Bring a colleagueSave $300 on each additional delegate
(Bookings must be made at the same time, from the same organisation, on the same course)
HOW TO REGISTER
PHONE 09 912 3616
WEB Brightstar.co.nz/management
Prices above are excluding GST. 2.5% credit card surcharge applies.
PRICES SUPERSAVER (SS) LAST MINUTE
3-DAY TRAINING $2699 $2999
2-DAY TRAINING $2099 $2399
1-DAY TRAINING $1199 $1499
Check online for Supersaver closing dates
2019 Public Course Calendar inside
See website for the cancellation policy & Ts&Cs
Brightstar .co .nz/management
PO Box 31 506, Auckland 0741Brightstar Training is a trading division of Conferenz Ltd. Copyright © 2018 Conferenz Ltd.
We train your people for success
top related