tc workshop toulouse
Post on 05-Jul-2015
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Avoiding stigmatisationWhat is the role of (interaction) design?
Lars OestreicherDept. of Information Technology
Uppsala University
LarsOe@it.uu.se
(Paintings by Mahmood Azadnia, Mashad, Iran)
Monday, March 11, 13
Impairments and
stigmatisation
Monday, March 11, 13
Stigmatisation
• Goffman, Erving (1963), Stigma
• A feature that distinguishes people from ”normality”
• Generally a degrading notion
• Generates an exclusion
Monday, March 11, 13
• Stigmatisation can be due to:
• The physical signs of impairments
• The social effects of impairments
• The effects from supportive devices
• Social exclusion (rules, categorisation)
Monday, March 11, 13
Rules can exclude...Monday, March 11, 13
Bad design too...Monday, March 11, 13
Bad interaction design?Monday, March 11, 13
Three Projects
• POTT - Personal Object Tag Tracking
• Dynamic Maps for the Blind
• Personal Information Centers - smartphones
Monday, March 11, 13
A general observation
• Many special solutions make people feel stigmatised
• Maps for blind people
• ”Keyfinders” for people with slight dementia
• Interface solutions for blind people
• Special solutions for physically impaired
Monday, March 11, 13
Special solutionMonday, March 11, 13
Avoiding stigmatisation
• Approaching ”normalcy”
• Special designs are made into normal ones
• Adapting special technology
• Making the unnormal normal
• Increasing visibility
• Avoiding bad, stigmatising solutions
Monday, March 11, 13
(Interaction) Design
• Simple solutions for everyone
• Avoiding special solutions
• Making the special solutions normal
Monday, March 11, 13
Well-known knowledge
• Perception and Information channels
• Physical and Psychological strengths and weaknesses
• Social interaction
• Attitudes and self-image
Monday, March 11, 13
Project conclusions
• Personal solutions are vital, adapt interaction to the needs
• Avoid ”special” solutions, make the normal solutions fit
• Use unobtrusive but efficient communication channels
• Move interaction close to the user
Monday, March 11, 13
Design for emotional interaction?
Monday, March 11, 13
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