telligence nurse call communication system - ascomnorth enter site
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Telligence Nurse Call Communication SystemTotal solutions for patient-staff communications
Feature-rich staff devices provide flexibility and convenienceThe Telligence Nurse Call Communication System staff devices are designed for simple, clear, reliable communication. They are easy to use and flexible to suit specific needs. The devices provide:
• Streamlinedpatient-staffcommunicationusingawiderangeofdevices
• Betterconnectionwithpatientsandcaregivers,enhancingpatientsatisfaction
• Callfilteringandpriority-settinghelpsensurethatthemosturgentcallsareanswered
•Staffnotificationthroughdistinctiveaudibletones
•One-touchcallanswer
•ColorLCDtouchscreen
•Hands-free,crystal-clearaudio
Seamless communications for more attentive careNursecallandclinicalworkflowareincreasinglyinterconnected.Withthe TelligenceNurseCallCommunicationSystemfromGEHealthcare,helpstreamlinecommunicationbetweenpatientandclinician,enhancepatientsatisfaction, improve quality of care and boost caregiver productivity.
Telligence,anenterprisecommunicationsystemforclinicalworkflowandmanagement,includes anetworkofstaffandpatient-roomdevicesthatscaleandconfiguretomeeteachdepartment’sspecificneeds.Itofferscompleteflexibilitywithprogrammabletouchpointsandcolor-coded indicators. Telligence can:
• Scalefrombasicnursecalltoasophisticatedcommunicationsystemonasingle integrated platform
• Improveclinicalstaffefficiencybyintegratingnursecallwithmobilephonesandpagers, helpingtodeliverinformationtomobilecaregiverswhenandwhereitisneeded1
• Supportincreasedpatientsatisfactionscores(HCAHPS)withclearcommunication, automatically routing events, alerts and escalations directly to the appropriate caregivers, thus adding efficiencies to care delivery2
• Havevisibilitytodataoncallvolumesandresponsetimesdeliveringaninvaluabletoolin driving patient care protocols and quality metrics
Staff Console and AnnunciatorThe Telligence ColorTouch Staff Console is a primary point of contact for staff-to-patient andstaff-to-staffcommunications.Designed fordesktopuse,thedeviceincludesahandset and cradle for privacy or supports hands-free operation.TheAnnunciatoroffersallthe performance-rich features of the Staff Consoleinaconvenientwall-mounted configuration,idealforhallwaysandstaff rooms. The device graphically displays incoming calls from stations and connected healthcare equipment to prioritize and respond to events efficiently and effectively.
• Escalatecallprioritytohelpsavetimeandsteps in critical situations
• Abilitytoplacereminderalertstoenhancepatientsatisfaction
• Adjustablevolumecontrolandnoisecancellationtoimproveandsimplifycommunicationbetweenstaffandpatients
VoIP Staff StationThewall-mountedColorTouchVoIPStaffStationenhances staff-to-staff and staff-to-patient communications. It supportsautomatedworkflowswithinapatientroomandaids in requesting services and providing information on room status.Workflowbuttonscanbecustomizedforeachcaresetting or application.
Integratedwithwirelessdevices,theVoIPStaffStation delivers requests and alerts to the right staff at the right time. Independent studies suggest that rounding procedures can produce better outcomes, improve patient satisfaction scores and reduce patient calls.3
• Nurse round timers – Staff can select a configurable button to set rounding timers or manually enterarecurringroundingclocktime.Timersmayincludereminderstocheckskin,bathroomneeds, nutrition, blood sugar and fluids
• Bed management–Automateroutingofrequeststoenvironmentalservicesforhousekeeping,or room clean, and various alerts to appropriate staff. Turning rooms more efficiently directly affectsrevenueandreducespatientwaitingatentrypoints
• Patient flow–Acceleratetransportneedsandmanagedischarge,improvingcapacitymanagement
• Room status – Telligence can provide consistent room/patient updates eliminating the need for notes to be attached to doors
• Audio communications–In-roomcallscanbeplacedtothefrontdesk,thepharmacytocheckonprescriptions,ortothelabtocheckonresults.Savingcaregiverstimebynottravelingto get the information
• Room cancel–Canceleventsintheroomwithoutgoingtotheheadwallsavingvaluabletime and effort
Flexible options for workflow buttonsFlexible programming for each care area
In-roomdevicesbuiltfortherealworldTelligence patient room devices are robust and ergonomically designed for use in the challengingclinicalenvironment.Withawidevarietyofperipheralstomeetdepartmental needs, the room devices offer:
• Intuitiveoperationforpatientandstaff
• Programmablebuttonsforflexiblelabeling and functionality
• Standardizedpatient/staffdevicesfor lowermaintenancecosts
• Sealedmembranecoversfor easy cleaning
Smart Patient and Staff Duty StationsSmartPatientandStaffDutyStationsprovideaprimarypointoftwo-waypatient-staffcommunication.Withabuilt-inspeakerandmicrophone,theyprovideafull-duplexchannelofaudiocommunications.Thetwo-wayvolumecontrol operated from the Staff Console lets users tailor audio to the patient.
• Easilycustomizedbuttonlabelsfor different functions
• AudibletonesandLEDsthatletstaffandpatientshearandseewhenabuttonhasbeenpushed
• Integratedcallcord,pillowspeakers,bedand auxiliaryequipmentconnectors:onedevicewithmany functions
• Cleanmodetoeliminateerrorcallswhen cleaning devices
•NiteLiteforeasyvisibilityunderlow-lightconditions
Peripheral StationsPush/PullStationsandPushbuttonStationscomewithfield-configurablebuttons for placing patient calls, requesting staff assistance, indicating staff presence or signaling a code blue situation.
•Site-configurablebuttons
• Anti-microbialpullcordmaterial(onpull-cord peripheraldevices)
•NiteLiteon-boardlighting
• Togglecapabilitytosupportmoreflexible workflowoptions
Dome lights
InfinitySeriesLEDdomelightsprovidebrightvisualindicators to help speed response time and enhance caregiver communication. They are typically installed in corridors and outside patient rooms to provide visual cues to the origin of a call.
•Configurablecolorindicationtomeetstaffneeds
• Designedtofithealthcaredecorwhileeffectively displaying in-room events
Pillow speakers and call cordsPatientsusepillowspeakersandcallcordstoinitiatecallsfrompatient stations. Simple pushbutton operation places a call on thesystem.Air-operatedandstandardcallcordsareavailablein a variety of styles.
• Modern,comfortable,ergonomicdesignthatfitsnaturallyinthehandwithlargebuttonsforeaseofuse
• Smoothshape,sealeddesignsandminimalcrevicesforeasy,comprehensivecleaningandlessriskofcross-contamination
•DuraPinpillowspeakerconnectorformaximumdurability
• Additionalsystemconfigurationsavailablewith auxiliary equipment
PowerSwitch and gatewayTheTelligencePowerSwitchisanEthernetcommunication interfaceandpowersupplyforallIPdevicesresidingontheTelligencepatient-staffcommunicationsnetwork.Itinterconnectswithsystemcomponentsviastandardnetworkwiring,cablingandconnectors(RJ45).TheTelligenceStationGatewayfacilitatestheuseofnon-IP-addressablestationsontheTelligenceIPnetworkby converting analog audio signals into digital audio data, andviceversa.Thegatewayisthepivotpointfordomelights,SmartPatientandDutyStations,andperipheraldeviceswhenaVoIPStaffStationisnotpresent.
•Flexible,scalablesystem
•Reducedcentralequipment–onlytwocomponents
•VoIPtechnologyforadvanceddigitalintercomcommunication
•SimplifiedCAT5e/6cableplanforeaseofinstallationandmaintenance
•Standard19-inchrackmountableforspacesavings
Ease and simplicity for IT and biomedical staffIT and biomedical staff play an increasing role in nurse callsystems.Telligencemayminimizeworkloadandmaintenancecostswithacompleteandintegratedsolutiononareducedinfrastructure.Disparatesystemsmay no longer be needed, significantly reducing parts inventory. The Telergy™ interface can turn most hospitalworkstationsintoanursecallreportingcenterwithPCMessaging,PCAssignmentandPCReporting.UsingthehospitalITnetworkmayhelptoeliminateredundant infrastructure and dedicated computers.
TelergyApplicationSoftwareSuite:See and manage the big pictureTelergy provides a comprehensive suite of communication and reportingtoolstoincreasestaffmobilitywhilesupportingimprovedpatientsafety and satisfaction. The Telergy interface is a single integrated platform forcommunicatingwithwirelessphones,pagers,real-timelocatesystemsandelectronicmedicalrecords(EMR).Themanagementreportingdatabaseprovidesawiderangeofvaluablefeatures,toolsandutilities.Telergy connectstopatientsandstaffquicklywithasimple,intuitivedesignthat putsallcommunicationsandreportingtoolsrightattheusers’fingertips.
• Visualizeeventswithreal-timedynamicgraphicalfloorplansand list-based activity displays
• Planstaffingrequirementsefficientlywithpowerfulreportingtools and analysis
• Convenientlydisplayreal-timepatient-relateddemographicsand staff information
•Connecteffortlesslywithacomprehensivewirelesssolution
Telergy interface capabilities include:
PC Reporting: Custom reports, automatic report scheduling and email delivery
• Engagestaffinmakingdata-driven recommendations to improve patient satisfaction
• Ensurethatunitsareperformingtothe highest possible standards
PC Assignments:
• Improvecommunicationbyautomatically sending patient calls via text message
• Useanintuitivestep-by-stepwizardtoestablishrelationships for up to three levels of caregiver (e.g.RN,LPN,aide)
• Easilyroutedifferenttypesofcallstodifferent caregiver levels
PC Messaging: Browser-based messaging screen
• SendmessagestowirelessdevicesfromanyPC onthenetworkenhancingstaffcommunicationand reducing overhead paging noise
• Simplifycommunicationsbyallowingareassuch as centralized telemetry, pharmacy or lab to connect directly to appropriate caregivers
• Messagethecorrectcaregiverusingonlythe patientorstaffname,wirelessdevicenumber or room number
Information the way you want it
Facility LAN gsdfgdgsdgsfgsdfgs
Telligence C300 LAN
TelligenceStationGateway
TelligencePowerSwitch
Staff Console
SingleSmartPatientStation
SingleSmartPatientStation
SingleSmartPatientStation
Lavatory
AuxiliaryInput
AuxiliaryInput
AuxiliaryInput
CodeBlue
DomeLights
Lavatory
Annunciator
HallwayNetwork
PCReportingServer
TelligenceBridgePC
Facility LAN gsdfgdgsdgsfgsdfgs
TelligenceStationGateway
TelligencePowerSwitch
SingleSmartPatientStationDualSmartPatientStation
SingleSmartPatientStation Lavatory Emergency CodeBlue
CodeBlue
Presence Presence
CodeBlue
DomeLights
Lavatory
Staff Console
Annunciator
HallwayNetwork
VoIPStaffStation
TelergyESMServer
Telligence C600 LAN
BedsideTELLIGENCE C300 TELLIGENCE C600
Dome lights 1-and2-sectionwith5programmablecolors, supervision buzzer
1-,2-and4-sectionwith9programmablecolors, supervision buzzer
Lighting/TV control Yes Yes
Code blue elapsed timer Yes Yes
Elapsed call time No Yes
NiteLite No Yes
Two-way volume control for each patient
Yes Yes
Privacy feature Yes Yes
WorkflowTELLIGENCE C300 TELLIGENCE C600
Priorities 14selectableworkflows 32configurableworkflows/nursingunit
VoIP Staff Station supported No Yes
Equipment alarms Yes Yes
Configurable buttons and button labels
No Yes
Peripheral device buttons can be programmed as toggle to enhance workflow
No Yes
Cleaning mode supported No Yes
Color touchscreen Staff Console Yes Yes
Ability to upgrade patient calls priority at console
No Yes
Auto reminders supported No Yes
Annunciator can place and receive calls
No Yes
Twoconfigurations,abundantpossibilitiesTheTelligencesystemisofferedinC300andC600configurations,eachhighlyscalabletomeet department,facilityorhospitalenterprisenetworkneeds.TheTelligenceC300andC600configurationscan coexistinthesamefacilityandcanbenetworkedtoacommonTelligenceBridgeandTelergySoftware ApplicationSuite.TheTelligencesystemisflexibletoadapttotheneedsoftodayandinthefuture.
MobileTELLIGENCE C300 TELLIGENCE C600
Wireless phones supported Yes Yes
Ability to set reminder from wireless handset
Yes Yes
Auto location (RTLS) No Yes
Register staff presence Green Green,Yellow,Red
Nursing unit or duty area paging supported
No Yes
EnterpriseTELLIGENCE C300 TELLIGENCE C600
System capacity 1,500roomsortotalofthreeTelligenceC300/C600systems,whicheverislarger
1,500roomsortotalofthreeTelligenceC300/C600systems,whicheverislarger
Devices per system 40IPdevices;512roomsor1,024beds 600IPdevices;1024roomsor 2,048beds
Remote configuration Yes Yes
Audio paths - external (wireless phones)
Upto64persubnet Upto64persubnet
SIP integration supported Yes Yes
Telergy integration supported
Yes Yes
Fully supervised system Yes Yes
Bed connection Bedreceptacle Bedreceptacle,patientstations
Peripheral devices (code blue stations, lav stations, etc.)
Onepriority-Roomcancelableonly Onebuttonfullyconfigurablewithall32priorities;canberoomcancelableorlinktoanotherbuttonwithintheroom
Audio Staffcontrolof“talkandlisten” Bi-directionalandstaffcontrolof “talkandlisten”
Password protection supported
No Yes
1.GEHealthcare,CancerHospitalusesGEHealthcaretechnologytoimprove communicationandresponsetimes,casestudy,2010,DOC3083643
2.GEHealthcare,CancerHospitalusesGEHealthcaretechnologytoimprove communicationandresponsetimes,casestudy,2010,DOC3083643
3.ChristineM.Meade,PhD,AmyL.Bursell,PhD,LynKetelsen,MBA,RN,Effectsof NursingRounds,AJN_September2006_Vol.106,No.9
©2011GeneralElectricCompany–Allrightsreserved
GeneralElectricCompanyreservestherighttomakechangesinspecificationsandfeaturesshownherein, ordiscontinuetheproductdescribedatanytimewithoutnoticeorobligation.ContactyourGERepresentativeforthe most current information.
GE,GEMonogramandTelergyaretrademarksof General Electric Company.
GEHealthcare,adivisionofGeneralElectricCompany.
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About GE Healthcare GEHealthcareprovidestransformationalmedicaltechnologiesandservicesthatareshapinganewageofpatientcare.Ourbroadexpertiseinmedicalimagingandinformation technologies, medical diagnostics, patient monitoring systems, drug discovery, biopharmaceutical manufacturing technologies, performance improvement and performance solutions services help our customers todeliverbettercaretomorepeoplearoundtheworldatalowercost.Inaddition,wepartnerwithhealthcareleaders, striving to leverage the global policy change necessary to implement a successful shift to sustainable healthcare systems.
Our“healthymagination”visionforthefutureinvites theworldtojoinusonourjourneyaswecontinuouslydevelop innovations focused on reducing costs, increasing accessandimprovingqualityaroundtheworld. HeadquarteredintheUnitedKingdom,GEHealthcareisaunitofGeneralElectricCompany(NYSE:GE).Worldwide,GEHealthcareemployeesarecommittedtoservinghealthcare professionals and their patients in more than 100countries.FormoreinformationaboutGEHealthcare,visitourwebsiteatwww.gehealthcare.com.
DOC1022545Rev. 2
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