telling the performance story the performance story outcomes & impacts output stakeholder value...

Telling the Performance Story

The Performance Story

Outcomes &

Impacts

Output Stakeholder Value Propositions

Government Priorities

Outputs

Resources

Core Activities

Dr Rodney Dormer Victoria University of Wellington

The Performance Story

Outcomes &

Impacts

Output Stakeholder Value Propositions

Government Priorities

Outputs

Resources

Core Activities

Why do we

exist?

Why do we

exist?

What do we do?

What do we do?

How do we do

it?

How do we do

it?

Why do we do

it?

Why do we do

it?

Dr Rodney Dormer Victoria University of Wellington

The Performance Story

Outcomes &

Impacts

Output Stakeholder

Value Propositions

Government Priorities

Outputs

Resources

Core Activities

What are the Government’s

strategic priorities?

What are the Government’s

strategic priorities?

Dr Rodney Dormer Victoria University of Wellington

The Performance Story

Outcomes &

Impacts

Output Stakeholder

Value Propositions

Government Priorities

Outputs

Resources

Core Activities

who are our key

stakeholders?

who are our key

stakeholders?

what do they want from the

organisation?

what do they want from the

organisation?

Dr Rodney Dormer Victoria University of Wellington

The Performance Story

Outcomes &

Impacts

Output Stakeholder

Value Propositions

Government Priorities

Outputs

Resources

Core Activities

What do we deliver?

What do we deliver?

Dr Rodney Dormer Victoria University of Wellington

The Performance Story

Outcomes &

Impacts

Output Stakeholder

Value Propositions

Government Priorities

Outputs

Resources

Core Activities

What are the direct and

indirect activities we

manage?

What are the direct and

indirect activities we

manage?What

resources do those

activities consume?

What resources do

those activities consume?Dr Rodney Dormer Victoria University of

Wellington

Resources

FINANCIAL RESOURCESFINANCIAL RESOURCES

PHYSICAL RESOURCESPHYSICAL RESOURCES

INTANGIBLE RESOURCESINTANGIBLE RESOURCES

HUMAN RESOURCES

HUMAN RESOURCES

RELATIONAL RESOURCESRELATIONAL RESOURCES

STRUCTURAL RESOURCESSTRUCTURAL RESOURCES

Dr Rodney Dormer Victoria University of Wellington

operational funding

capital funding

Financial Resources

Dr Rodney Dormer Victoria University of Wellington

land & buildings

plant and equipment

computer systems infrastructure

Physical Resources

Dr Rodney Dormer Victoria University of Wellington

human resources

the skills and knowledge of employees together with their aptitudes and attitudes (loyalty, motivation, flexibility)

relational resources

organisation capital (culture, leadership. employee alignment)

public capital (trust and confidence, co-producers)

structural resources

organisational structure, practices and routines, intellectual property (that doesn’t walk out of the door each night)

Intangible Resources

Dr Rodney Dormer Victoria University of Wellington

manage the resources that they have to ensure they are fully and optimally used

justify the retention of those resources

be able to clearly and logically demonstrate to ministers and their advisors the relationship between service provision and resource requirements

be able to provide ministers with practical options for changing the level and mix of services

Public sector agencies need to:

Dr Rodney Dormer Victoria University of Wellington

Little or no understanding and active management of the links between service provision and resource requirements.

Budgeting independent of planning.

Resourcing and funding decisions based largely on historic practice.

Resource retention in silos.

Confused accountability.

Input-based management and the coping organisation

Dr Rodney Dormer Victoria University of Wellington

For a required level of goods and services:

what resources will be required, and

what will they cost?

For a given level of funding:

what resources can be available, and

what services can those resources provide?

Resource-based management

Dr Rodney Dormer Victoria University of Wellington

The ‘Never Ending’ Performance Story

Outcomes &

Impacts

Output Stakeholder Value Propositions

Government Priorities

Outputs

Resources

Core Activities

Dr Rodney Dormer Victoria University of Wellington

A performance story involves more than simply reporting against specific performance measures and targets.

It is an ongoing and dynamic story about:

•how the organisation supports the government’s policy priorities;

•what outputs are delivered to support those priorities;

•what resources are used to deliver the outputs; and

•how progress will be measured in terms of impact.

What is a performance story?

Dr Rodney Dormer Victoria University of Wellington

“A useful performance story is one that provides a concise and balanced picture of performance that emphasises matters according to their significance. It should present and clearly articulate the entity’s logic and ‘theory’ behind why it does what it does, focusing on outcomes, impacts and outputs.”

[NZ Controller and Auditor-General, 2009]

Characteristics of a good performance story

Dr Rodney Dormer Victoria University of Wellington

Treasury has suggested that a performance story should:

•provide a pithy, coherent and balanced picture;

•focus on outcomes and impact measures; and

•provide logical and plausible linkages between programmes and the outcomes.

http://www.treasury.govt.nz/publications/guidance/strategy/soi-depts

Characteristics of a good performance story

Dr Rodney Dormer Victoria University of Wellington

“ … external performance reports should present information that is used to guide the internal management of the public entity.” (Controller and Auditor-General, 2011, p. 9)

Dr Rodney Dormer Victoria University of Wellington

The golden thread

The ‘Never Ending’ Performance Story

Outcomes &

Impacts

Output Stakeholder Value Propositions

Government Priorities

Outputs

Resources

Core Activities

Dr Rodney Dormer Victoria University of Wellington

Dr Rodney Dormer Victoria University of Wellington