the accessibility for ontarian's with disabilities act for ontario; status update from opc

Federated Press Workshop;AODA, Human Rights and Disability

ManagementJE Sleeth Sr Ergonomic & Inclusive Design

Consultant

The AODA; Disability Management Demographics

Disabilities are rising; Why?

Why AODA IARS? People with Disabilities are not being employed/disabled employees on LTD & no longer working;

are employable and skilled

Acquired & congenital disabilities; what is it like?

What is a disability like relative to….

What is a disability like relative to….

What is a disability like relative to….

What is a disability like relative to….

What is a disability like relative to….

What is a disability like relative to….

What is a disability like relative to….

We are ALL Temporarily Able Bodied and Able Minded

Hearing loss of sensorineural origin (most common)

Hearing loss Normal hearing Mild hearing loss Moderate hearing loss

http://www.phonak.com/com/b2c/en/hearing/understanding_hearingloss/how_hearing_loss_sounds.html

Why do we have to worry about the disabled?

Because we can ALL be disabled with poor design

We can all be disabled by poor design

So if able bodied/able-minded can be disabled by poor design what is the loss of productivity?

How many people just give up on use of the design?

How much in sales not madeHow many customers not served or poorly

served?

Now add to this the 17-20% of N A population who cannot access public transport to get to work?

Understanding the requirements of the AODA CSS and IASR

Specific and General Requirements in both the Customer Service Standard and the Integrated Accessibility Standards Regulation

Specific – identify what needs to be achieved

General – a way of guiding organizations on what they must achieve. General requirements do not stipulate how to achieve them

CSS Requirements were & are;

• Policies, practices and procedures• Policies on personal assistive devices• Policy related to communicating with a person with a disability• Allow people with disabilities to be accompanied by their guide

dog or service animal• Allow people to be accompanied by a support person• Service or Facility Disruptions• Feedback Process• All employees or others trained AND educated

CSS Training; important for service to external & internal customers

Purchase or develop training

Track who has been trained – mandatory to track

Larger organizations tend to use internal LMS for tracking and use an e-tool

If purchasing training make sure the provider can guarantee it meets compliance

OPC AODA, Customer Service Training….

Variety of training solutions: E-learning tool On-site training Train-the-Trainer

Certificate of completion provided to all trainees Framed certificate provided to organizations when compliance

is achieved Raises awareness by public & client about organization’s

meeting AODA compliance requirements

Integrated Accessibility Standards Regulation

General Requirements

• Accessibility policies and plans• Training • Procuring & acquiring goods, services or facilities• Self-serve kiosks

Integrated Accessibility Standards Regulation Information and Communication Standard

• Accessible formats and communication supports• Accessible websites and web content• Educational and training resources• Emergency procedures, plans or public safety information• Accessible feedback processes• Educational libraries

Integrated Accessibility Standards Regulation

Employment Standard

• Recruitment, assessment and selection• Employee Accommodation / Return to work (tie in is

critical now)• Performance management, career development,

redeployment

Important features of IASR impacting Disability Management and Employment

Section 13: Providing emergency procedures, plans or public safety information in an accessible format or with appropriate communication supports – as soon as practicable and upon request.

Section 27: Providing individualized workplace emergency response information to employees who have a disability.

Developing an Action Plan….

Consider these questions

1) Who will be tasked with this work? Must combine DM and Employment aspects of the AODA’s IASR

2) What are the top three challenges for success in your workplace now?

3) What are the top three resources required for success?

4) When to team with external experts? Who are the experts?

JE Sleeth Publications

Recent compliance ready clients of OPC Inc.

We appreciate your attendance at this event

If you have any questions about this material or require an initial meeting with our experts, an audit of your workplace or strategic

implementation;

Please contact us at AODA@optimalperformance.ca or or

j.sleeth@optimalperformance.ca

Our Blog is a resource;

optimalperformanceblog@WordPress.com