the art of collaboration misa 2015 presentation
Post on 30-Jul-2015
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Shared Technology Service Delivery - Regional
Collaboration Initiative
MISA Prairies ConferenceMay 21, 2015 1:00 pm – 1:30pm
Banff Centre, Banff
The InspirationTransforming citizen service delivery through the use of technology by:• strategically evaluating
collaboration opportunities across municipalities,
• prioritizing opportunities based on mutual benefit, and
• implementing actionable plans that increase the overall efficiency and effectiveness.
The Genre• A Targeted Business Approach• Review municipal services and
identify key areas for collaboration• Areas of Excellence• Areas of Pressing Concern• Areas of Future Concern
– Information Technology is an additional service area similar to Waste Management, or Planning and Development
– Assessment of current technology enablement not business process
– Shorten the list of services to review areas of greatest need, and/or greatest opportunity
The Artists• City of Airdrie• City of Brooks• City of Calgary• City of Grande Prairie• City of Leduc• City of Lethbridge• City of Lloydminster• City of Medicine Hat• City of Red Deer• City of St. Albert• County of Grande
Prairie• County of Vermillion
River
• Leduc County• Lethbridge County• Mountain View County• Municipal District of
Bonnyville• Municipal District of
Lesser Slave Lake• Parkland County• Regional Municipality
of Wood Buffalo• Strathcona County• Sturgeon County• Town of Banff• Town of Canmore• Town of High River• Town of Okotoks• Town of Strathmore• Town of Taber
The Tools• Workshops
– Interactive sessions to scope project, define terminology, organize content and supply feedback
• Workbooks– Structured data collection
workbook allowing scaled responses on many topics
• Governance Tools– Templated set of planning
documents to guide governance and execution
• Governance Charter• Requirements Specifications
Sample• Service Level Agreement Sample• Total Costing Model
Data Collection Issues
• Lack of consistent terminology
• Other barriers to data retrieval and sharing
• Aversion to sharing data
High
LowLow
High
Priority
Client
Test
Cemeteries
Park
Asset Access
Council
Financial Mgmt
Infrastructure
Land Planning and Development
Parks
Server-Storage
Serv
ice
Impr
ovem
ent O
fferi
ng
Pursue
Information Mgmt
Recreation
Explore
Business Intelligence
Integrated Service Delivery
Professional Support
‘Objet d'art’ - Lethbridge
High Invest
HarvestMaybe (Unknown)
Asset Access
Server-Storage
CemeteriesCouncilFinancial MgmtInfrastructureLand Planning and Development
Parks
Park
Improve
Business IntelligenceInformation MgmtIntegrated Service DeliveryProfessional SupportRecreation
Low Low
Readiness
High
Serv
ice
Impr
ovem
ent O
ffer i
ng
Supplier
The Composition• Assessments Results
– Benchmarked Responses against Group Means
• Recommended Opportunity Groups– "CLASS“
Replacement– Electronic Council– Financial Systems
(ERP)– Asset Management– Permitting Systems– Disaster Recovery
Space Shortage
Recommendations
To Municipalities1. Further engage municipal
business areas in the collaboration discussions
2. Explore collaboration in many levels
3. Collaborate on the top 6 prime opportunities
4. Use the appropriate governance tools
5. Continue to share procurement documents and group buying opportunities
6. Leverage procurement through group buying sources
To MISA7. MISA continue its leadership and
encourage participation8. Explore ways to engage smaller
municipalities to participate9. Act as a portal for knowledge
sharing10. Develop standard definitions
around a municipal service delivery model
11. Foster sub-communities of action
The Masterpiece!• Next Steps
– Review AnalysisReview the data to better understand the priorities
– Look for ChampionsMunicipalities should self identify as leaders for areas of highest priorities
– Conduct initial scoping meetings
Interested municipalities should attend first meetings to dig deeper into the scope that will be explored
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