the behaviour of conversations knowledge cafe

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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Metaphor Behavioural Interactions

The Behaviour of Conversations

Arthur Shelley, Intelligent Answers & OZAN*

Gurteen Knowledge Community Cafe

2nd July 2012

* OZAN is the Organizational Zoo Ambassadors network An international professional development group collaborating on

application of metaphor to enhance performance outcomes

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Start at the END: why are we here?

© Arthur Shelley 2011 under Creative Commons License. Available for public use

provided source is acknowledged. Permission of the author required for commercial use.

WHYWHO

WHATHOW

WHEN

Desired Outcomes

VALUE

PEOPLE

PROCESS

TOOLS Shelley 2011 www.organizationalzoo.com/blog

WHERE

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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Conversations that Matter

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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Lion

Aggressive

Command and Control

Territorial

Charismatic or ego-driven

Leads by fear

Zoo Leadership Styles

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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for

commercial use.

Eagle

Inspirational

Above the mire

Great long range vision

Rapid action on opportunities

Great instinct

Strategic

Leads strategically with vision

Zoo Leadership Styles

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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for

commercial use.

Hyena

Decision making

Action orientation

Delivery under pressure

Innovative sourcing and application of resources

Leads output generation

Zoo Leadership Styles

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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for

commercial use.

Unicorn

“Perfect”

Grip on reality?

Reliability?

Think they lead everyone

Zoo Leadership Styles

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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for

commercial use.

Bee

Collaborative

Assumes specific role

Everything for the hive

Leads teamwork

Zoo Leadership Styles

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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for

commercial use.

Gibbon

Social leadership

Morale and enthusiasm

Relationships and culture

Defuse tension

Leads social capital

Zoo Leadership Styles

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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for

commercial use.

Choose your animal appropriately

Behaviour is YOUR choice

The more versatile you can be and the better you understand and relate to others, the more successful you will be.

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Conversation 1: Team Behavioural Profiling

© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for

commercial use.

• Select 5 characters that contribute positively to team dynamics

• Select 5 characters that negatively impact on team behaviour

• Discuss strengths and weakness of the teams

??

? ? ? ?? ? ? ?

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Relationships and knowledge transfer

© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for

commercial use.

Reflective Impact Diary

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Behavioural DNA perspectives

© Arthur Shelley 2011 under Creative Commons License. Available for public use

provided source is acknowledged. Permission of the author required for commercial use.

Positive contribution Negative contribution

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Conversation 2: Diversity and behaviour in context exercise

© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Core (Expected) Behaviours

Zoo Character?

Zoo Character?

Zoo Character?

Zoo Character?

Zoo Character?

Accepted (Desired) Behaviours

Zoo Character?

Zoo Character?

Zoo Character?

Zoo Character?

Zoo Character?

Tolerated Behaviours

Zoo Character?

Zoo Character?

Zoo Character?

Zoo Character?

Zoo Character?

Rejected (Not tolerated) Behaviours

Zoo Character?

Zoo Character?

Zoo Character?

Zoo Character?

Zoo Character?

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Example Output: Context Behaviours

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Wide range of conversationsZoo metaphor has been successful applied in:• Restructures, acquisitions & mergers• Leadership development & mentoring• Performance appraisals• Team forming & storming• Project review, lessons learnt & risk analysis• Options assessment and brainstorming• Reverse brainstorming & creative role plays• …and more..

© Arthur Shelley 2011 under Creative Commons License. Available for public use

provided source is acknowledged. Permission of the author required for commercial use.

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© Arthur Shelley 2009 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for

commercial use. A fresh view of your organisation

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© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for

commercial use.

Behavioural diversity and Matching

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Country/Global

Community

Circles of influence

© Arthur Shelley 2011 under Creative Commons License. Available for public use

provided source is acknowledged. Permission of the author required for commercial use.

Workplace

Extended family

FAMILYYOU

Do you behave differently in each of these environments?

What about sub-contexts within these?

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© Arthur Shelley 2011 under Creative Commons License. Available for public use

provided source is acknowledged. Permission of the author required for commercial use.

Contact

Arthur Shelleyarthur@organizationalzoo.com

FREE behavioural profilewww.organizationalzoo.com/profiler

Insights into behaviourswww.organizationalzoo.com/blog www.organizationalzoo.com/ZooTube

Consulting and mentoringwww.intelligentanswers.com.au

Ph +61 413 047 408 @Metaphorage#OrgZoo