the benefits of client portal solutions for law firms

Client portal

solutions WILL TAKE YOU TO

NEW GROUND

DISCOVER THEIR

BENEFITS

Working together for

a superior customer experience

Considering the fierce competition in the

industry and the high customer

acquisition costs, law firms must look at

new ways to retain their

customers by ‘enchanting’

them.

So how can law firms

enchant their

clients?

By providing a superior

customer service

and managing the

relationship with them

better.

Client portal solutions

for law firms

• Traditionally law firms

resorted to established

channels to liaise with their

clients – letters, phone calls

and emails.

Client portal solutions

for law firms

• The problem with these is that you rely

on the client to come to you.

Client portal solutions

for law firms

• Yet clients are getting used to inclusive

and proactive communication.

Client portal solutions

for law firms

• You need to meet these expectations.

The solution?

Web-based

client portal solutions

that connect you with your

clients in

real-time

What are they?

Client portal solutions

for law firms

Secure online portals that allow you to

exchange case-related documents with

clients and 3rd parties and track the

completion of tasks and cases in real-

time.

A modern client portal solution

for law firms.

How do they

work?

Client portal solutions

for law firms

This is how

works

Our system allows to

track the progress of

tasks and send out

automatic notifications

once these are

completed.

Your

documents

stored on our

servers

are transferred

via the internet

To your PCs

and mobile

devices

Client portal solutions

for law firms

The secret sauce

A client portal solution communicating

with your case management software

This integration would prevent you from updating data manually as

any document alterations are automatically replicated across the

two systems.

Client portal solutions

for law firms

Security

Our UK-based data centre protects your

information from unauthorised 3rd parties,

meaning that its security will never be

compromised.

What are their

benefits?

Transparency

Clients can track the

progress of their cases

online, from anywhere in

the world.

Improved customer

service

Transparency coupled with

a higher degree of responsiveness,

will make clients feel happy and

at ease about the quality of the

service provided.

Increased efficiency

Client portal solutions will

make phone & email contact

less necessary, saving you

time in the resolution of a

case.

One of the most common

complaints clients raise

about their legal providers is

their unresponsiveness.

Client portal solutions

for law firms

Allowing them to see the work you

do for them in real time and

speeding up the process through

electronic document transfers will

increase their satisfaction with your

services.

Download

Thank you

For more information about

client portal solutions

visit

www.mylegalspace.co.uk