the changing learning function: rethinking how your
Post on 11-Feb-2022
4 Views
Preview:
TRANSCRIPT
801
The Changing Learning Function:
Rethinking How your Organization Works
David Mallon, Bersin & Associates
November 10 - 13, 2009 San Jose, CA
Page 1Session 801 – The Changing Learning Function: Rethinking How your Organization Works – David Mallon, Bersin & Associates
Copyright © 2009 Bersin & Associates. All rights reserved.
The Changing Learning FunctionRethinking How Your Organization Works
David Mallon, Senior Analyst, Enterprise Learning
November 2009Presented at DevLearn’09
Copyright © 2009 Bersin & Associates. All rights reserved. Page 2
About UsWho We Are
• Bersin & Associates is an industry research and advisory services company dedicated to helping organizations implement enterprise learning and talent management strategies for business performance improvement.
Research Areas
• Enterprise Learning• Learning Technology• Informal Learning• Leadership Development• Performance Management• Career and Succession Management• Workforce Planning• Sourcing and Recruiting• Talent Management Systems• Talent Strategy
Offerings
• In-Depth Studies and Reports• Research Memberships• Advisory Consulting• Benchmarking• Workshops
November 10 - 13, 2009 San Jose, CA
Page 2Session 801 – The Changing Learning Function: Rethinking How your Organization Works – David Mallon, Bersin & Associates
Copyright © 2009 Bersin & Associates. All rights reserved. Page 3
Bersin & AssociatesResearch Program
Access to the largest collection of WhatWorks® research in learning and talent managementNetworking with hundreds of global, best practice organizationsDecision support models and tools for strategy and implementationEmail and phone consultation with expert industry analystsBenchmarking metrics by industry and company sizeAnnual IMPACT conferenceHundreds of case studies in all major industriesProfiles and analysis on hundreds of solution providers in systems, content, outsourcing and consultingStrategic consulting on all major talent and learning programs
For more information:http://www.bersin.com/membership
Or send an email: info@bersin.com
Copyright © 2009 Bersin & Associates. All rights reserved. Page 4
The Research
An in-depth survey sent to approximately 40,000 training, HR, and business leaders – which produced 798 organizations to profile. In depth interviews with both practitioner companies and providers of supporting technologies.After collecting data and comparing the various practice data points against the 10 Index measures, used a variety of statistical tools to understand which factors create which outcomes.
High Impact Learning Practices
The Operating Guide to the Modern Enterprise Learning Function
David Mallon, Sr. Analyst
June, 2009
November 10 - 13, 2009 San Jose, CA
Page 3Session 801 – The Changing Learning Function: Rethinking How your Organization Works – David Mallon, Bersin & Associates
Copyright © 2009 Bersin & Associates. All rights reserved. Page 5
Traditional and Computer-Assisted TrainingInstructor and Computer-Based (CBT)
Implement the LMS as Administration Platform
The E-Learning EraPut materials online, Information vs. Instruction
Web-Based courseware, virtual classroom, and Learner-Facing LMS
Blended and Informal LearningMixing All forms of media with informal learningLearning On-Demand and Integrated Programs
Collaborative, Talent-Driven LearningFormalize Informal Learning
Collaboration and Talent Management by design
Modern Enterprise LearningWhere are we today?
Copyright © 2009 Bersin & Associates. All rights reserved. Page 6
Modern Enterprise LearningWhat is the ongoing role of the modern Enterprise L&D function?
November 10 - 13, 2009 San Jose, CA
Page 4Session 801 – The Changing Learning Function: Rethinking How your Organization Works – David Mallon, Bersin & Associates
Copyright © 2009 Bersin & Associates. All rights reserved. Page 7
A Whole New Vocabulary
Copyright © 2009 Bersin & Associates. All rights reserved. Page 8
Learning Programs
Formal
Disciplines
Tools and Technology
Learning Architecture
Org
aniz
atio
n, G
over
nanc
e, a
nd M
anag
emen
t
Appr
oach
es
The OLD Way…
November 10 - 13, 2009 San Jose, CA
Page 5Session 801 – The Changing Learning Function: Rethinking How your Organization Works – David Mallon, Bersin & Associates
Copyright © 2009 Bersin & Associates. All rights reserved. Page 9
Social
Learning Programs
Formal
Disciplines
Tools and Technology
Culture
Learning Architecture
Org
aniz
atio
n, G
over
nanc
e, a
nd M
anag
emen
tAudiences and Problems
Appr
oach
es
Bersin & Associates Enterprise Learning Framework®
1
2
3
4
5
On-Demand Embedded
Informal
20% 80%
Copyright © 2009 Bersin & Associates. All rights reserved. Page 10
EmbeddedPerformance Support
FeedbackRotational Assignments
After Action ReviewsQuality Circles
Development Planning
SocialWikis, Blogs, Forums
Expert DirectoriesSocial Networks
Communities of PracticeConferences &Colloquium
Coaching & Mentoring
On-DemandE-Learning
SearchBooks, Articles
VideosPodcasts
Learning/Knowledge Portals
Disciplines
LearningPrograms
FormalInstructor Led Training
Virtual Classroom Games
SimulationsTesting & Evaluation
E-Learning
Tools & Technology
Culture
Learning Architecture
Org
aniz
atio
n, G
over
nanc
e, a
nd M
anag
emen
t
Audiences &Problems
App
roac
hes
GeographiesJobs Business ProblemsRoles DemographicsProficienciesCompetencies
Management TechnicalProfessional Sales IT Skills
LeadershipDevelopment
CustomerService
Project and Process
CareerDevelopment
Compliance
Onboarding
ProductKnowledge
Systems
Virtual Classroom
Reporting andAnalytics
LMS, LCMSLearning Portals
Talent Mgt.Systems
Collaboration
EmployeeFeedback
Learning integratedWith Business Planning
ExecutiveSupport
KnowledgeSharing
Performance andTalent Management
Learning from Mistakes
Mentoring andKnowledge Sharing
CustomerListening
DevelopmentPlanning
InnovationPrograms
Performance Consulting
Instructional Designs
Information ArchitectureKnowledge
Management
Content Development
Program Management
Change ManagementCommunity Management
Measurement &EvaluationBusiness
Intelligence
Content Development
ContentManagement Mobile
Rich Media
SocialNetworking
PerformanceSupport
MeasurementSustems
Preferences
Search,Tagging
Assessment
CustomerEducation
ChannelTraining
Informal
Bersin & Associates Enterprise Learning Framework®
November 10 - 13, 2009 San Jose, CA
Page 6Session 801 – The Changing Learning Function: Rethinking How your Organization Works – David Mallon, Bersin & Associates
Copyright © 2009 Bersin & Associates. All rights reserved. Page 11
Informal Learning Approaches
InformalOn-Demand
•E-Learning*•Help•Search•Books, Articles•Videos•Podcasts•Learning/Knowledge Portals
Social•Wikis, Blogs, Forums•Expert Directories•Social Networks•Communities of Practice•Conferences &Colloquium•Coaching & Mentoring
Embedded•Performance Support•Feedback•Rotational Assignments•After Action Reviews•Quality Circles•Development Planning
Copyright © 2009 Bersin & Associates. All rights reserved. Page 12
Modern Enterprise Learning Index (MELI)
An Aggregate Index of 10 Indicators of Corporate L&D’sreadiness/capacity to support learning agility and thrive in the face of transformative change (the L&D 10).
5 Internal Indicators of Org’sCapacity for the Approaches/Disciplines/Techs of Modern L&D5 External Indicators of Org’sAgility – Ability to remain in Alignment with Modern Biz
Modern L&D Research© Bersin, 2009, 798 respondentswww.bersin.com
November 10 - 13, 2009 San Jose, CA
Page 7Session 801 – The Changing Learning Function: Rethinking How your Organization Works – David Mallon, Bersin & Associates
Copyright © 2009 Bersin & Associates. All rights reserved. Page 13
Expert
Novice
Time
Blending into Formal
Retention is Lost
Traditional Training
TrainingEvent
TrainingEvent
JobAidsJobAids
EPSSToolsEPSSTools
SelfAssessment
SelfAssessment
CareerCurriculum
CareerCurriculum
CoachingProgramsCoachingPrograms
Communitiesof Practice
Communitiesof Practice
Copyright © 2009 Bersin & Associates. All rights reserved. Page 14
Learning Environments
November 10 - 13, 2009 San Jose, CA
Page 8Session 801 – The Changing Learning Function: Rethinking How your Organization Works – David Mallon, Bersin & Associates
Copyright © 2009 Bersin & Associates. All rights reserved. Page 15
3 Spheres of Influence for Modern Enterprise Learning
Traditional notions of corporate learning no longer adequate.Need to engage front line managers in the active increase of learning in the organization.
Employee
Copyright © 2009 Bersin & Associates. All rights reserved. Page 16
Build Learning EnvironmentsNot just learning programs
Craft a complete learningexperienceSupport all types of learnersSupport learner-driven needsFormalize Informal LearningEncourage self sufficiencyEngage management and veteran expertsFacilitate a learningculture
November 10 - 13, 2009 San Jose, CA
Page 9Session 801 – The Changing Learning Function: Rethinking How your Organization Works – David Mallon, Bersin & Associates
Copyright © 2009 Bersin & Associates. All rights reserved. Page 17
Summary: Becoming a Modern Learning Organization
Rethink the Learning Function.Focus on Deep Specialization.Support Learning Agility.
Get Realigned.Manage Programs Like A Portfolio.Optimize Processes.Master New Disciplines.Become a Center of Excellence For Content.Formalize Informal Learning.Institutionalize Knowledge Sharing.Define Your Learning Architecture.Benchmark Your Efforts Using the MELI.
Copyright © 2009 Bersin & Associates. All rights reserved. Page 18
Following Bersin & AssociatesRegular updates on research, findings, and news
Our Analyst Blogshttp://blogs.bersin.com(add analyst name to findindividual blogs)
Our LinkedIN Grouphttp://www.linkedin.com/e/gis/166968
Our Twitter Feedhttp://www.twitter.com/bersin
top related