the cloud's business impact on human resources

The Cloud’s Business Impact on HR

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• Define the Cloud

• Explore Cloud Models

• How the Cloud Works

• Why the Cloud Matters to HR

• Benefits of the Cloud

• Evaluating Cloud Vendors

• Overview

• Q&A Session – 15 mins

Agenda

What is the Cloud?

Webster’s Definition – A distribution of network based environments that share services delivered from external systems which can be stored, accessed, and managed from various devices.

My Definition – “The Internet”

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Cloud Service Models

Reference: http://blog.appcore.com/blog/bid/168247/3-Types-of-Cloud-Service-Models

Infrastructure-as-a-Service (IaaS)

Platform-as-a-Service (PaaS)

Software-as-a-Service (SaaS)

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What can the Cloud do for you?

• 360 Degree Feedback• Attendance Management• Benefits Management• Compensation Management• Competency Management• Development Tracking• Discipline History• Email Notifications• Employee Database• Employee Self Service• Payroll Management• Performance Appraisal• Personnel Management• Recruiting Management• Vacation / Leave Tracking

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How does the Cloud work?

Image credit: Strickland, How Cloud Computing Works

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Why Does the Cloud Matter to You?

• Value

• Financial

• Risk mitigation

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Value

• Automation

• Brand support

• Ability to measure

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Financial

• Delivers value to the top line

• Saves money which lands on the bottom line

• Cheaper in volatile times

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Risk Mitigation

• Will not break

• It will not become out of date

• Organizations need a foot in the future

Reference: http://www.deloitte.com/assets/Dcom-Australia/Local%20Assets/Documents/Services/Consulting/Human%20Capital/Deloitte_HR_in_the_Cloud_Deloitte_16Apr2012.pdf

Value?

Launch Time?

Return On Investment?

Service?

Key Questions

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Reference: http://www.deloitte.com/assets/Dcom-Australia/Local%20Assets/Documents/Services/Consulting/Human%20Capital/Deloitte_HR_in_the_Cloud_Deloitte_16Apr2012.pdf

ERP upgrade with legacy HR platforms

SaaS Technology Already in Use

Company Growth

Paper/Manual Processes

The Right Timing

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Reference: http://www.deloitte.com/assets/Dcom-Australia/Local%20Assets/Documents/Services/Consulting/Human%20Capital/Deloitte_HR_in_the_Cloud_Deloitte_16Apr2012.pdf

Security

Service Levels

Integration

Key Questions

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Reference: http://www.networkworld.com/news/2010/092710-software-as-service-security.html?page=4 15

Security

• Ask for security benchmarks that the cloud service provider has met.• Ask about how data centers are secured and how vendors segregate data in multi-tenant systems.• Explain the importance of educating employees and using various network monitoring and Web filtering technologies.• Verify the data's location in order to meet regulatory requirements.

Reference: http://www.networkworld.com/news/2010/092710-software-as-service-security.html?page=4 15

Security

• Class A data center• Proper certifications• Redundancy • Offsite backup• Owns and operates infrastructure

Reference: http://www.weber.edu/ITDivision/policy_pages/saassecurityguidelines.html

• Non-disclosure and confidentiality agreements?

• Screening policies and procedures satisfactory? • Reviewed periodically for appropriate access?

• Outsourcing job functions?

Service Levels

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Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf

• Multiple support avenues

• Support during normal business hours

• Professional support team

• Info to help address common issues

• Ability to submit unlimited support requests

Service Levels

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Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf14

Integration

• Process

• Price • Short and long term goals

• Partners

Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf 14

Integration

• Multiple integration points

• Flexible formats

• Open as possible

Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf 15

Data Ownership

• What is the vendor’s policy?

• Can the data be moved?

Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf 15

Data Ownership

• Data never shared

• Only accessed by authorized staff

• Full access

• Downloadable

Reference: http://www.weber.edu/ITDivision/policy_pages/saassecurityguidelines.html

• Uptime statistics

• Disaster protection • Meet service level expectations

Performance

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Reference: http://www.weber.edu/ITDivision/policy_pages/saassecurityguidelines.html

• Uptime of 99.5%

• Back up servers • Performance monitoring

• Service credits if SLAs are unmet

Performance

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Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf 14

Enhancements

• New features?

• When/how often?

• What is the role of customer feedback?

• Associated fees?

Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf 14

Enhancements

• Frequent upgrades

• No disruption

• Little effort

• Incorporation of feedback

Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf 15

Usability

• Can you and your staff use it easily?

Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf 15

Usability

• Data never shared

• Only accessed by authorized staff

• Full access

• Downloadable

Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf

• Meets needs and requirements?

• Flexibility? • Terms?

Contract

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Reference: http://www.samanage.com/sites/samanage.com/content/Smart-Questions-for-your-SaaS-vendor.pdf

• Flexible

• Available discounts

Contract

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1. Drop in Jobless Rates. 2. Hike in College Grad Hires.3. Focus on Millenials. 4. Better Data Utilization5. Recruiting like a Marketer.6. Paperless Processes. 7. Maximizing People Potential.

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Overview Trends

• Define the Cloud

• Explore Cloud Models

• How the Cloud Works

• Why the Cloud Matters to HR

• Benefits of the Cloud

• Evaluating Cloud Vendors

• Overview

• Q&A Session – 15 mins

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Overview

Questions?

KYLE TUDORHR TECHNOLOGY CONSULTANT AND PUBLIC SPEAKER

ktudor@hrcloud.comwww.hrcloud.com