the emirates group. more than an airline

Stewart AngusDivisional Senior Vice President – Associated Companies

The Emirates Group. More than an airline…

The Emirates Group Structure

Investment Corporation

Emirates GroupOther ICD Companies

Government of Dubai

Including:

Dubal

Dubai Duty Free

Dubai Dry Docks

Dubai Real Estate

Enoc

Emaar

Emirates NBD

The Emirates Group

Background on Emirates

Commenced in 1985

Rationale to support growth of Dubai

20% compound growth

Today: 205 aircraft134 destinations in 76 countries68,000 employees from 168 nationalities

Background on Emirates

Largest operator of A380 in the world

Largest operator of B777 in the world

Sports Sponsorships

In-flight Catering - Dubai

Over 148,000 meals per day

126 customer airlines

8,600 employees

Foodpoint: Capacity 30 million meals per annum

Linencraft: Capacity 164 tonnes per day

Emirates CAE Flight Training

20 simulator devices

Pilot training in Dubai and India

New facility opened in Silicon Oasis May 2013

130 airlines and operators

Commercial, executive jets and helicopters

Hotels and Resorts

Wolgan Valley Resort & Spa

Al Maha Desert Resort & Spa

Marriot Marquis

Marriot Harbour Hotel & Suites

Le Meridien Al Aqah

Premier Inn

Emirates Leisure Retail

200 outlets across the UAE, Oman and Australia

102 Costa coffee outlets and 15 bars & restaurants in UAE

72 Hudsons coffee outlets and 3 licensed bars and restaurants (Airports) in Australia

45 outlets in 10 domestic and international Airports

2 restaurants in Oman

Maritime & Mercantile International (MMI)

Leading importer/distributor of beverages in UAE, Indian Ocean, East Africa and S.E. Asia

World class range of wines & spirits from the world’s leading principals

Represents 7 of the world’s top 10 spirit companies

JV with Heineken for beer sales/distribution in GCC

Abu Dhabi, Oman, Maldives, Seychelles, Zanzibar and Thailand

55 retail outlets – MMI & its associates

5 Le Clos outlets – Dubai International Airport

Introduction to dnata

1959 First dedicated travel agency in Dubai - 5 employees

1985 Emirates Airline launched

1993 dnata’s first overseas venture – Gerry’s dnata Pakistan

2004 First significant overseas investment (Singapore)

2007 Toll dnata first ground handler to service the new Airbus A380

2008 Partnership with HRG

2009 dnata acquires 100% Alpha Flight Catering

2011 dnata acquires majority stake in Travel Republic

Ground Handling

21 airports

9 countries

Handling over 300,000 aircraft

departures

Over 200 airline customers

4,000 ground services equipment

Passenger, baggage, ramp operations

Cargo

17 airports

7 countries

Commenced in 1959

Handling over 1.7 million tons of cargo

annually

£100m investment at London

Heathrow

In-flight Catering

Alpha , Singapore and Wings

64 airports

14 countries

120,000 meals per day

40 F&B retail outlets

23% stake and managing partner in the Region

49% stake in mindpearlproviding state of the art contact centre services

75% stake in one of the UK’s leading online travel agencies

Travel

Travel

The Middle East’s leading travel management provider

Retail, Business and Airline general sales agent services. Exclusive representation of 35+ international airlines

E-commerce development, contact services and destination management

Presence in 7 countries; India, KSA, Oman, UAE, Afghanistan, Qatar and Bahrain

Voted world’s best TMC three years in a row

IT Solutions

Mercator: Commenced in 1995

Mercator provides business

technology solutions & services to

airlines

More than 120 customers across the

globe

5 lines-of-business include:

Passenger Services Solutions, Cargo

Solutions, Financial Solutions, Safety

Solutions & Customer Relationship

Management Solutions retail

operations

Global footprintOur expanding network

We deliver our customers’

promises in 38 countries

across 5 continents

Growth in dnata revenue (AED M)

0

1000

2000

3000

4000

5000

6000

7000

8000

2002/03 2004/05 2006/07 2008/09 2010/11 2011/12

AE

D M

illi

on

s

3,160

4,406

1,390

1,079942

1,7341,996

2,585

3,181

5,755

6,622

2012/13

2011 rebrand of dnata

In 2011 dnata underwent a global

rebranding exercise, uniting our 20,000

staff around the world under one master

brand and launching a new vision, mission

and values

Vision

To be the world’s most admired air services provider

Mission

We will deliver the promises our customers make

The Right People !

Empowered

Incentivised

Best in the industry

Attitude

How do we manage so many different businesses ?

Thank You