the government gateway the government gateway in support of local government objectives
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THE GOVERNMENT GATEWAY
THE GOVERNMENT GATEWAY IN SUPPORT OF LOCAL GOVERNMENT OBJECTIVES
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Agenda for the Day:
• Welcome and Introductions
The Government Gateway Brief History
What is Government Gateway now?• Identity Management
What are the Business Drivers?• The Vision• Strategic Imperatives
Other Services• Secure Data• Payment Engine / Alerts OnLine
A new Engagement Model?
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Introductions:
David Thickett
Client Services Manager
Devolved and Local Government
Shared Services IT, CIT
Department for Work & Pensions
01925 845608
07795 801376
David.thickett@dwp.gsi.gov.uk
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Agenda for the Day:
• Welcome and Introductions
The Government Gateway Brief History
What is Government Gateway now?• Identity Management
What are the Business Drivers?• The Vision• Strategic Imperatives
Other Services• Secure Data• Payment Engine / Alerts OnLine
A new Engagement Model?
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The Government Gateway:
• Gateway was launched on 25th January 2001 to provide:
• Cross-Government authentication and authorisation services – The Government Gateway is the UK Government’s CIO Council
Champion Asset for identity services.
The Government Gateway sits at the very heart of Transformational Government.
The core function is the Identity verification and authentication for citizens, businesses and Government employees.
• Single user credentials – so that users can have one identity, geared to the security level required for access, for use with all public services, to ensure that users are who they claim to be and that they have the right to access a specific service
• A common messaging infrastructure – to guarantee the reliable delivery of documents and messages between businesses, citizens, intermediaries and Government organisations
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Service Transformation - Seamless User Experience
• Consistent user experience
• Single sign on and privacy aware
• Local Government’s own brand
• Single identity credentials for central and local Government
Central Government
Consolidation
Central Government
Consolidation
The Government Gateway: 6
The Government Gateway:
• Scale of the UK Challenge
• To provide all suitable Government services online
an estimated 4,500+ services with 24x7 availability
• To address multiple customers/demographics
60m citizens and 3m businesses
• To integrate at the point of delivery, services drawn from multiple Government organisations
20+ large central departments, 434 UK local authorities an estimated 1,800 backend line of business applications around 13,000 paper forms and more than 5 billion annual
transactions
• If everyone built their own systems then the cost would be significant and interoperability would be unlikely
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The Government Gateway:
• Scale of the UK Challenge
• To provide all suitable Government services online
an estimated 4,500+ services with 24x7 availability
• To address multiple customers/demographics
60m citizens and 3m businesses
• To integrate at the point of delivery, services drawn from multiple Government organisations
20+ large central departments, 434 UK local authorities an estimated 1,800 backend line of business applications around 13,000 paper forms and more than 5 billion annual
transactions
• If everyone built their own systems then the cost would be significant and interoperability would be unlikely
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Government Gateway Functionality Overview
Single Set of Credentials - User ID and Password, Security Phrase, Digital Certificate, tokens etc.
Single Sign On Portal - Provide a central authentication page to allow credentials to change without forcing departments to change.
White labelled user Interface - Departments can simply re-brand the Gateway functionality
Intermediaries - Support for the delegation of permissions from a citizen or a business to an agent
Users and Assistants - For businesses allow the employee to create multiple users and define service permissions.
The Government Gateway: 9
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Agenda for the Day:
• Welcome and Introductions
The Government Gateway Brief History
What is Government Gateway ?• Identity Management
What are the Business Drivers?• The Vision• Strategic Imperatives
Other Services• Secure Data• Payment Engine / Alerts OnLine
A new Engagement Model?
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What is Government Gateway ?
• Identity Management;
To provide citizens, employees, businesses and their agents with an electronic identity that can be used to prove that they are who they claim to be.
To broker the use of identity to prove right of access and entitlement to all relevant instances of information or services, between service providers, identity providers and citizens, Government employees, businesses and their agents.
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Identity Management:
Identity Provider
Authentication Broker
CUSTOMER
SERVICE PROVIDER
ACCREDITOR
The Service Provider requires assurance of the customer’s identity
The Customer uses the Identity Provider’s security mechanism to verify identity
The Identity Provider assures the Authentication Broker of the Customer’s identity
The Authentication Broker maps the verified identity to the appropriate Service Provider customer record
The Accreditor ensures trust by monitoring standards
Concept - Identity Assurance Logical Model
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Identity Provision:
LA
LA
OGD
OGD
NHS
SharedIdentityProviderService(IDP)
Own IDPService
Own IDPService
AuthenticationBroker
DCSF Applications
DWP Applications
Othercentral govtapps
Quick and sim
ple inte
gration
Common Trust Framework (rules & standards)
The Shared RA - shared service model
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Authentication Broker:
Citizens
Businesses
GovernmentEmployees
Government Departments
Local Authorities
Authentication Broker
Government Gateway
Identity and Passport Service
OGD/LA
3rd Party, Banks, Telcos etc
EU Member State’s
Government Gateway
Choice
Choice
Employee Services
Central Government
Services
Central Government
Services
Local Government
Services
Local Government
Services
Central Government
Services
Central Government
Services
Local Government
Services
Local Government
Services
Identity Providers
Service Providers
Attribute Stores
Citizens
Employees
Business
Public ServicesEducational
Sector (Janet)
GWS
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Identity Management:
• The Government Gateway can currently handle the following credential authentication mechanisms:-
User ID & Password – level 1
User ID & Password plus parts of 2nd password – enhanced level 1.
Knowledge Based Authentication – level 2
OATH Tokens – level 2
Digital Certificates – level 2
Chip & Pin – level 2
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Agenda for the Day:
• Welcome and Introductions
The Government Gateway Brief History
What is Government Gateway now?• Identity Management
What are the Business Drivers?• The Vision• Strategic Imperatives
Other Services• Secure Data• Payment Engine / Alerts OnLine
A new Engagement Model?
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• To enable as many transactions as feasible to be undertaken through self-serve channels
• To reduce the amount of needless and avoidable contact
• To enable organisations to share information across boundaries, to improve the services provided, to the benefit of the citizen
• To reduce the cost of service provision
• To position Local Government as the ‘front line contact point’ for To position Local Government as the ‘front line contact point’ for Government interactions with the citizenGovernment interactions with the citizen
Business Drivers 17
Strategic Imperatives?
• Maximise Self Service Drive down costs Reduce avoidable contact (NI 14) Release resources
• Partnership working Local to local Local to central Local to 3rd sector Data sharing
• Entitlement to share?• Who are we talking about?• Data transfer security
Sharing Service Provision
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Strategic Imperatives?
• Social Inclusion
Concentrate efforts on those with greatest need
Support roll out of technology to key need groups
• National initiatives• Tell Us Once
• In & Out of Work
• Customer Insight
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Agenda for the Day:
• Welcome and Introductions
The Government Gateway Brief History
What is Government Gateway now?• Identity Management
What are the Business Drivers?• The Vision• Strategic Imperatives
Other Services• Secure Data• Payment Engine / Alerts OnLine
A new Engagement Model?
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Other Services
• Secure Data;
To facilitate reliable and secure messaging and transaction facilities for:
• Citizen-to-Government (C2G)
• Intermediary-to-Government (I2G)
• Business-to-Government (B2G)
• Government-to-Government (G2G)
To enable secure sharing of data between partners and across government boundaries.
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Transaction Engine:
Transaction EngineOrchestration
Engine
Government GatewayGovernment Gateway
PortalsISV’sMessages
submitted via the TxE
Business rules in TxE determine if orchestration is
required
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Departments
44 Messaging between
departments and TOE Engine is
always via the TxE
Transaction Management;
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Secure Data Transfer;
• SDT Solution Principles;
• Offers Secure Data Transfer over the Internet and GSI for data classified up to HMG Impact Level 3 (Restricted)
• Designed to replace the current use of external media and couriers
• Gateway SDT is essentially the middleman for data transfers between sender and recipient
• Can be accessed through a web browser for example, Internet Explorer
• The data transfer to and from the SDT service uses secure internet protocols
• The data transfer process involves notifications generated by SDT to ensure users of the service are kept informed.
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Payment Engine:
• 16 Local Government customers.
• Current service (DataCash) – cost prohibitive to reflect administrative and legislative change requirements (3DSecure; PCIDSS etc).
• Doesn’t match new customer requirements and expectations.
• Potential major Government customer – necessitated re-visiting the market place.
• Recent Tender process to provide alternative system, better able to reflect and adapt to change.
• Significantly reduced costs.
• Simplified operating mechanism (industry standard API’s).
• Final stages of contractual relationship.
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Alerts OnLine:
• Toolkit to facilitate simple, convenient and cost effective communication with customers
• Utilise e-Mail, SMS Text or Fax
• Uses Government Gateway to allow customers to register for service
• Secure service, available 24 x 7
• Examples Appointment Reminders Licence Renewal Flood Alerts Education Alerts
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Agenda for the Day:
• Welcome and Introductions
The Government Gateway Brief History
What is Government Gateway now?• Identity Management
What are the Business Drivers?• The Vision• Strategic Imperatives
Other Services• Secure Data• Payment Engine / Alerts OnLine
A new Engagement Model?
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Traditional Engagement Model:
Project Lifecycle for bringing new services on to the Government Gateway
Engagement
Define Requirements
Implementation(Build and Test)
Go-live Support
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Working with Local Government
• 353 English LAs - too many to get consistent approach
• Working together with the RIEPS and regional groups
• Provide governance and direction regionally
• Potential funding streams?
• National direction from CLG, Delivery Councils, CIO / CTO Councils?
• Involvement of LeGSB – consistency of language
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Local Government Partners
• Partner / Vendor Forum
• Work with vendors in LG marketplace• Strong customer base• Strong sales mechanism• Technical skills to integrate
• Accreditation process• Links to Government Innovation initiative -
• Showcase innovative solutions• Influence commercials – what local government can afford
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A Timely Warning?
Local Government needs to be Pro-active• Set the agenda
• Use expertise and knowledge of citizen
• Feed results into Comprehensive Area Assessment
Maximise Investment• E-Government
• Government Connect (GCSx)
• Business Transformation
• Social Change programmes
• “Do or be done unto!”
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The Government Gateway:
QUESTIONS or BRICKBATS?
David ThickettClient Services ManagerIT Shared Services, CITDepartment for Work & Pensions01925 84560807795 801376David.thickett@dwp.gsi.gov.uk
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