the guest portal: meeting the needs of on-property guests

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The Guest Portal: Meeting the Needs of On-Property Guests

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You’ve got the guest on property …How are you meeting their needs

now?

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How are you meeting their needs now?

“My kids are climbing the walls! What can they do here?”

“I need some fun in my life right about now. I wonder if anything is happening at the hotel or nearby tonight.”

“I’d sure like a massage. I wonder if there are any specials at the spa.”

“I’m hungry. Where should I eat? At the hotel? Or should I go out to dinner?”

“I could use a drink. I wonder what the hotel bar has on the drink menu.”

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The Guest Portal by HeBS DigitalInform and connect with your property guests

• Provides relevant and useful information for guests during their stay

• Generates incremental dining and spa reservations, and hotel services upsells

• True responsive design to provide the best user experience for the three screens (smartphone, tablet, desktop).

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The Guest Portal by HeBS DigitalGenerate incremental on-property revenues

Quick hotel facts: check-out info; phone numbers, business hours, etc.

On-property special offers and packages for hotel guests

Dining info: restaurant hours, menus, reservations

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The Guest Portal by HeBS DigitalGenerate incremental on-property revenues

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Spa info: treatments, pricing, reservations

Places of Interest interactive map with all the local attractions and activities

Events and happenings at the property and neighborhood

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Guests may access the Guest Portal via:

The property Wi-Fi: Users may be directed to the Guest Portal upon connecting to Wi-Fi (subject to Wi-Fi vendor capabilities).The hotel website: Guests are served the portal when they access the hotel website.

Location is determined through smartphone/ tablet location services such as GPS, crowd-sourced Wi-Fi hotspot and cell tower locations.

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To increase awareness:• Reception can remind guests to go

to the portal for all necessary information

• Guest Portal an nouncement cards can be placed in the guest rooms

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Guest PortalBenefits

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Boost incremental revenues from on-site amenities (spa, dining, special offers, etc.)

Provide guests with all the hotel and localinformation for their stay

Increase guest satisfaction and loyalty

Quick turnaround time: launch the Guest Portalwithin a few weeks!

Provide relevant and useful information for your property guests to use during their stay and generates incremental dining and spa reservations, and hotel services upsells.

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Show me the product!

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Questions? Contact HeBS Digital at success@hebsdigital.com