the msp of the future: key trends and opportunities for growing your revenue and profits

The MSP of the Future: Key Trends and Opportunities for Growing Your Revenue and Profits

5 Key Trends Impacting MSPs Customer environments are becoming more complex not less, and customer (user) expectations are increasing – our challenge! In the future customers will need two things more than ever

1) a “trusted advisor” - someone who understands their environment and can help guide them going forward

2) someone to call if they have a problem (who can organise the fix for them)

MSPs are getting stronger (at the expense of break/fix traditional resellers) Infrastructure support is becoming commoditized – need for new annuity revenue streams (good news!) User self help is the holy grail

The CodeBlue team doing some charity work

Some key philosophies (and lessons learnt)

“Trusted Advisor”

The CodeBlue Way

New Customer On Boarding Process

“A Culture of Discipline”

Some key philosophies (and lessons learnt)

“Trusted Advisor”

The CodeBlue Way

Roadmaps/Quarterly Reviews worth

the effort

1st 3 months v important

Customer information and Kbase

Stairway to MSP Heaven

Infrastructure Services

• Patching & Security

• Backups

• Virtualisation

• HaaS

Managed Services

• Service Desk

• Live Agent

• RMM/Automation

• SDM

Cloud Services

• Infrastructure (IaaS)

• Software (SaaS)

• Desktop (DaaS)

• MDM

• Disaster Recovery (DRaaS)

• Security (SECaaS)

Application Services

• Architecture (vCIO)

• General Contractor

• Maintenance & Support

Our focus today …

Stairway to MSP Heaven

Cloud Services “Cloud Broker” services

Infrastructure as a Service (VPS)

Software as a Service

Office365, others

Desktop as a Service

Mobile Device Management

Backup / DR as a Service DRS (Basic, Advanced, Premium)

Security as a Service

Application Services … the Straw-Man

1. Consulting (CIO Services) Defining requirements Selection process Architecture requirements

2. General Contractor

Data Integration Application Assembly

3. Support & Maintenance

Level 1.5 service desk Minor Upgrades Test environments

Stairway to MSP Heaven

Questions ?