the performance management conundrum (talent management webinar)

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#TMwebinar

Speakers: Roberta Matuson

President

Matuson Consulting

Moderator: Max Mihelich

Marketing Associate

Talent Management magazine

The Performance Management Conundrum

2©2014 Saba Software, Inc.

Adjust Your Volume

Interact with the Group

Ask Questions or Discuss

Technical Support: (877) 799-7222

Recording and Slides will be distributed

after the event is over

3©2015 Saba Software, Inc.

“Winning Your Workforce” eBook

Discover why the traditional performance

management process no longer works —

and what you and your organization can

do to fix it.

www.saba.com/rethinkretention

#TMwebinar

Max MihelichMarketing AssociateTalent Management magazine

The Performance Management Conundrum

#TMwebinar

Roberta MatusonPresidentMatuson Consulting

The Performance Management Conundrum

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

The Performance

Management Conundrum

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Performance Management Systems

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

The Good Old Days

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Little Has Changed

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Questions

1.What did you have for lunch on December 2, 2014?

2.Name one thing your employee did, seven month’s prior to his or her annual review, that demonstrated his or her value to the company?

3.Which employee(s) consistently failed to meet their sales quotas?

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Delivering The News

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Purpose of Performance Review Process

Objectives Outcomes

• Demotivated Employees

• Employees Feel Defeated Before They Even Start

• Bruised Feelings

• Late or No Feedback

• Employees Feel Unappreciated

• Favoritism

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

• Motivate Employees

• Encourages Employees to Put Forth Their Best Effort

• Provide Constructive Feedback

• Timely Feedback

• Demonstrate Appreciation

• Distribute Rewards Fairly

It’s Time To…

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Uncoupling

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

What Top Talent Seeks

• Sense of purpose

• Feeling valued

• Respect

• Flexibility

• Recognition

• Opportunities to learn and grow

• Fair compensation

• A great boss!

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Ways to Keep Employees Engaged Everyday

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

What We Should Be Doing

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Demonstrating How Much Employees Are Highly Valued

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Invest In People

• Coaching

• Microburst Career Moves

• Encourage Further Education

• Mentoring

• Career Pathing

• Training

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Measuring Employee Retention

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How Am I Doing?

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Be Truthful

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Coaching to Influence Desired Behavior

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Replacing Ranking and Yanking

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Put Down Your Devices!

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

The Day in the Life of a Performance Review

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Effective Feedback

• Ongoing

• Focus on strengths

• Be specific

• Reward failure

• Be a boss. Not a friend.

• Timely

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Promote Based on Performance

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

No Surprises!

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Celebrate Successes Daily

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Times Are Changing

• Prevalence of teams

• Increase in telecommuters

• Global workforce

• Employees working on their own time

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Sharing Economy

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Results

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Swimming Against the Tide

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Your Next Move

• Assess how well your company’s performance management system is performing.

• Request Complimentary Talent Magnetism Assessment tool.

• Adjust accordingly.

• Call for a lifeline.

• First 5 people who ask will receive free 30 minute phone consultation.

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Question Time

Presenter’s Contact Information:

Roberta MatusonPhone: 413-582-1840Web: http://matusonconsulting.comEmail: Roberta@matusonconsulting.com

Talent Magnetism: How to Build a Workplace that Attracts and Keeps the Best.

Order Your Copy Now!

Sign up to receive a free monthly newsletter: The Talent Maximizer

www.matusonconsulting.com | roberta@matusonconsulting.com | 413-582-1840 | © Matuson Consulting

Parting Thoughts…

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#TMwebinar

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Join our next Webinar!

For information on all upcoming Talent Management Webinars, please visit www.talentmgt.com/webinars

44©2015 Saba Software, Inc.

“Winning Your Workforce” eBook

Discover why the traditional performance

management process no longer works —

and what you and your organization can

do to fix it.

www.saba.com/rethinkretention

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