the state of contingent workforce management

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The State of Contingent Workforce Management

o Christopher J. Dwyer

o Research Director

o November 4, 2013

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Agenda

Background / Introduction

The State of Contingent Workforce Management

Recommendations for Action and Wrap-Up

Q&A

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Background and Introduction

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Ardent Partners is a research and advisory firm focused on defining, advancing, and promoting the supply management strategies, processes, and technologies that drive business value and accelerate organizational transformation within

the enterprise.

ABOUT

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Speaker Bio

Christopher J. Dwyer, Research Director and VP of Operations • Recognized expert in complex spend

management (travel / expense, contingent workforce management, meetings / events)

• Thought leader in the contingent workforce management industry

• Industry analyst for nearly 8 years

• Previously a Director at the Aberdeen Group

• Benchmarked thousands of organizations across spend and supply management

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A Special Thanks to the “State of CWM” Research Study Sponsors

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The Contingent Workforce Umbrella

Traditional temporary labor

Independent contractors

SOW-based projects Professional

services

Contract talent

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The Contingent Workforce Umbrella

Traditional temporary labor The “classic” sense of contingent labor Sourced via staffing suppliers and agencies

Complex contingent labor SOW-based projects Professional and non-professional services Sourced via a variety of means

Independent contractors Individuals engaged directly by the enterprise Sometimes falls outside of the CWM program Many risks associated with ICs (co-employment,

misclassification, etc.)

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Ardent’s “State of CWM” Study: An Overview

Nearly 200 global respondents (collected in September and October)

Blend of procurement, HR, finance, operations and other corporate functions

Today’s webcast is a “teaser” of the upcoming research study

The “State of Contingent Workforce Management” research study publishes in mid-November

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The State of CWM: Early Insights

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Contingent Labor: It’s Strategic!

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What Challenges Are We Facing?

Challenge #1: COST SAVINGS!

Challenge #2: Visibility into…EVERYTHING!

Challenge #3: Manage the “blended” workforce

Challenge #4: People…or commodities?

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Insight #1: Identity Management is CRITICAL

Where are our workers?

Can we ID them in real-time?

When are they working?

Is there a timeline of project activity?

What do they have access to?

ERP? Financial systems? Sensitive data?

How long do they have access?

Are our offboarding processes robust and effective?

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Insight #2: The Talent Wars

Are there new ways of engaging talent?

Social, collaborative and next-gen networks

Are we retaining our contract talent?

Is there a long-term project plan for reengagement?

Can we implement total talent management strategies?

RPO, MSP and VMS…working together!

The “best of the best” of traditional talent management

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Insight #3: Complex Contingent Labor

Workforce management AND spend management A nuanced approach is required for SOW, services and IC

management

The four arms of supplier management Supplier Information Management

Supplier Risk Management

Supplier Relationship Management

Supplier Performance Management

Rigor and standardization are Best-in-Class attributes Consistent invoicing, payment and bidding processes

Compliance and identification management

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Recommendations for Action and Wrap-Up

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Recommendations / Wrap-Up

1. ID management cannot be understated.

2. Develop deeper analytical capabilities that can drive multi-functional value.

3. Complex contingent labor = 2014 focus.

4. Talent! Expand your talent network and deepen talent pools.

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For more information please visit:

www.cporising.com AND www.ardentpartners.com

Contact Information

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Christopher Dwyer

Research Director and VP of Operations

617.752.1624

Twitter: @cjd_ardent

cdwyer@ardentpartners.com

www.linkedin.com/in/christopherjdwyer

Copyright © 2013- Ardent Partners LLC