the unmet demand for premium cloud monitoring services—and how service providers can capitalize

The Unmet Demand for Premium Cloud Monitoring Services – and How Service Providers Can CapitalizeKen Vanderweel

MST07T

MANAGED SERVICE PROVIDER ZONE

Sr. Director Service Provider Solutions Marketing

CA Technologies

The content provided in this CA World 2017 presentation is intended for informational purposes only and does not form any type

of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.

For Informational Purposes Only

Terms of This Presentation

Abstract

As businesses run services across an increasingly hybrid mix of cloud and on-premises

environments, they realize a number of benefits—but they also encounter significant

challenges in monitoring.

451 Research conducted an extensive survey that examines the challenges confronting

enterprise IT organizations. Attend this session and find out about these challenges—

and the opportunities they can present for service providers.

This session will offer case scenarios, providing insights into the strategies that Cloud

Service Providers can employ as they look to incorporate premium cloud monitoring

services into their portfolios.

Vanderweel

CA Technologies

Sr. Dir., Service

Provider Solutions

Marketing

Cloud Monitoring Opportunities for Services Providers

Evolving Nature of IT and Customers’ Struggles to Adapt

IT Teams Feel Pressure to Reach Top Goals

Quantifying the Challenges

Problems Fall Into Three Broad Categories

28 Pain PointsHeatmap

Shortcomings in Capabilities Have Broad-Based Implications

15 CapabilitiesHeatmap

Capitalize on Your OpportunityBusinesses are willing to pay a premium to solve these challenges

CA Unified Infrastructure Management (CA UIM): Top 3 for Single Pane of Glass for Hybrid Cloud & IT

▪ CA UIM was awarded by EMA

Research as a leading solution

for providing single pane of

glass for today’s hybrid cloud

and IT infrastructures.

4 CSP Premium Monitoring Case Studies

Enterprise #1 Challenge▪ IT accustomed to static on-premise, little experience

w/ dynamic cloud environments and tools

CSP Solution▪ Built cloud-based management platform, capabilities

include:

▪ Asset management

▪ Monitoring

▪ Billing

▪ Alarms and ITSM

▪ Client gained

▪ Unified visibility of all environments

▪ Track performance from single place

▪ More effective management and faster

troubleshooting

Enterprise #2 Challenge

▪ Dabbled in running workloads in IaaS environments

▪ Encountered obstacles;

– Egress and ingress costs to high

– Give up too much control which presented

compliance/security concerns

– Overwhelmed with massive amount of time to isolate

cause of issues

CSP Solution– Established visibility client was accustomed to

– Providing unified visibility of cloud and on-

premises environments, including converged

infrastructures

– Streamlined Ops and sped MTTR, supported by

correlation, analysis and reporting

4 CSP Premium Monitoring Case Studies

Enterprise #3 Challenge▪ Complexity growing everyday

▪ Managing more types of components, more

specialized components, more advanced

virtualization, more cloud vendors and environments

▪ IaaS providers managed servers, but IT still tasked

with managing apps

▪ Struggled to determine root cause of issues

CSP Solution▪ Provided clients capabilities to consolidate

management of all their environments

▪ Consolidated management of entire data center, incl.

network, power/cooling, OS, apps across provider

environments

Enterprise #4 Challenge▪ Lots of monitoring in place, but not getting value

– Spiraling costs due to adding tools every time

new systems and services came online

CSP Solution▪ Provides a business/service/industry-centric approach

to monitoring offerings

▪ Monitoring all systems/environments supporting a

business service

▪ Provides three key perspectives

– Customer or end-user

– Development environment

– Infrastructure

▪ Result is true business-level insights fueling Ops

efficiencies, business performance and risk mitigation

Recommended Sessions

SESSION # TITLE DATE/TIME

MST10THow SaaS-based Solutions Can Fuel Winning

Service Offerings11/16/2017 at 11:30 am

MST02T

The Next Big Service Provider Opportunity—Beyond

Infrastructure: Architecting Your Customer’s Modern

Software Factory

11/16/2017 at 12:45 pm

MST05T Get Your Complimentary White Space Assessment 11/16/2017 at 1:30 pm

Must See Demos

Maximize

Cloud &

Hybrid IT Infrastructure

MSP Zone

Optimize

User Behavior

on Wearables,

Web & Mobile

MSP Zone

Improve

Application

Transaction

Performance

MSP Zone

Full-stack

Monitoring for

5-star Digital Experiences

MSP Zone

Elevate &

Expand Your Service

Portfolio

MSP Zone

Questions?

Stay connected at communities.ca.com

Thank you.

For more information on MSP,please visit: http://cainc.to/CAW17-MSP

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