titel dia introducing inshared - achmea€¦ · fuchsia r 193 , g 086, b 131 yellow purple blue...

Titel dia

INTRODUCING

1st of June 2017, Leiden

INSHARED

Fleur Dujardin

Tekst 100%

INSHARED HOLDING

No regular Insurance Company

No regular IT company

Successful challenger

Unrivalled digital platform

THREE LINES OF BUSINESS

Tekst 100%

INSHARED & ACHMEA INNOVATION IN THE PERIPHERY

Exceptional position

Short time-to-market

Customer-centric Design

Commitment and Empowerment

Menu dia

INSHARED

Launched 2009 as a greenfield

Full P&C player

We All Benefit

100% digital

High NPS score in the P&C market

Low cost ratio in the market

> 500.000 policies

40 FTE organisation

10% market share in online car insurances

Up to a 100 people working for InShared, Hema and OutShared

KEY FACTS

Tekst 100%

INSHARED

1-6-2017

SOLID DNA AND VISION

InShared has introduced a new standard in insurance and proves that insurance can be more honest, easier and cheaper. We believe self-service is the best service for our clients.

Our digital platform is the core of our honest and digital service. Encouraging and enabling business and IT to continuously collaborate.

This platform is scalable, both for our own operations and for other players in The Netherlands and internationally

In developing new products and services we try to disrupt the market and solve our customers’ and/ or our industry’s issues.

Tekst 100%

INSHARED LEVERAGES FOUR ASSETS

1-6-2017

KEY TO BUILD UPON

Brand Data & pricing

Platform Start up Mentality

Fuchsia R 193 , G 086, B 131

Yellow

Purple

Blue

Light Green

RGB-KLEUREN

Dark Green

R 209 , G 147, B 002

R 082 , G 083, B 135

R 065 , G 127, B 162

R 134 , G 135, B 034

R 074 , G 121, B 076

Financial red

R 210 , G 159, B 165

Orange

Gold

R 229 , G 123, B 003

R 179 , G 143, B 075

Titel dia

TODAY…

1-6-2017

Tekst 100%

1-6-2017

THE ERA OF THE CUSTOMER

Tekst 100%

1-6-2017

ONLINE GENERATION

Tekst 100%

MORE THAN 50% IS SOLD ONLINE

NON – LIFE INSURANCE MARKET THE NETHERLANDS

1-6-2017

AND TWO THIRD RESEARCHED ONLINE

Fuchsia R 193 , G 086, B 131

Yellow

Purple

Blue

Light Green

RGB-KLEUREN

Dark Green

R 209 , G 147, B 002

R 082 , G 083, B 135

R 065 , G 127, B 162

R 134 , G 135, B 034

R 074 , G 121, B 076

Financial red

R 210 , G 159, B 165

Orange

Gold

R 229 , G 123, B 003

R 179 , G 143, B 075

Titel dia

1-6-2017

MEET INSHARED

Tekst 100%

1-6-2017

HIGH CLIENT SATISFACTION & LOW COST RATIO

Tekst 100%

INSHARED - WE ALL BENEFIT IN CASE CLAIMS ARE <75% WE PAY BACK MONEY TO OUR CLIENTS

Launched 2009 as a greenfield, since 2016 Achmea 100% shareholder

Tekst 100%

CUSTOMER HAPPY WITH SELF SERVICE DIGITAL POLICY FILE

Launched 2009 as a greenfield, since 2016 Achmea 100% shareholder

FULL INSIGHT - 24/7 ACCESS ONLINE

Tekst 100%

Launched 2009 as a greenfield, since 2016 Achmea 100% shareholder

INSTANT ANSWERS - 90% SELF-SERVICE

Tekst 100%

MOBILE FIRST STRATEGY

1-6-2017

NO APP YET EASY-TO-USE RESPONSIVE WEBSITE

Tekst 100%

50% INTERACTIONS VIA MOBILE INSHARED LEADING WITH 1/3 MOBILE SALES

Launched 2009 as a greenfield, since 2016 Achmea 100% shareholder

14% mobile

33% mobile

Tekst 100%

SETTLE A CLAIM ONLINE VIA STP

1-6-2017

60% NOTIFIED ONLINE AND 50% STP

Car Repair

NPS+ 39

Claims overall

NPS+ 29

Tekst 100%

EVENT DRIVEN NOTIFICATION OF LOSS TRANSPARENT IN CONSEQUENCES

Launched 2009 as a greenfield, since 2016 Achmea 100% shareholder

Online claims a customer-centric design

Event driven process

Real-time fraud checks

Real-time insight in consequences for client

Real-time appointment repair shop

All correspondence in policy folder

Tekst 100%

1-6-2017

HIGH CLIENT SATISFACTION & LOW COST RATIO

Tekst 100%

(ONLINE) SUCCESS A SIMPLE EQUATION JOINT EFFORT MARKETING, DATA& IT

Traffic Conversion Margin/order Total margin

Brands with highest conversion and margin/order are winners. They will have the most budget to generate extra traffic.

Marketing

People

IT

Tekst 100%

PROFILING CONVERSION PROBABILITY RIGHT CHANNEL FOR RIGHT PROSPECT

Launched 2009 as a greenfield, since 2016 Achmea 100% shareholder

Social 1st visit

E-mail 2nd visit

SEA 3rd visit

SEO 4th visit

Which channels used to influence optimally?

Which prospects have highest probability to convert?

Marketing

People

IT

Tekst 100%

DYNAMIC PRICING

Smart pricing a continuous process between business & IT

Propensity to conversion

Price sensitivity

Competitor pricing

Granular level historic data

Client value data

Behavioral data

Cost level of products

1-6-2017

PROPENSITY TO CONVERT ELEMENT OF PRICING

Marketing

People

IT

Tekst 100%

DIGITIZE WHAT CAN BE DIGITIZED

1-6-2017

ACCEPTANCE FULLY DIGITAL, WEBSERVICES KEY

Webservices

A2SP Car data and pictures

Clearinghouse Loss recovery third party

EDM/ Bisnode Geographic data

Fish Fraud data

Friss Fraud data checks acceptance and claims

iDEAL Payments

InfoFolio Data homes and residences

RDW Car registration

Roy Data Claims free years

Webservices.nl Postcode validation

VWE Data other vehicles

Marketing

People

IT

Tekst 100%

PEERLESS PLATFORM, IN HOUSE DEVELOPED

Technical platform

Integrated Architecture

Single source of truth

Webservices

People Platform

A team with a business drive

Way of working

1-6-2017

VITAL TO SELF-SERVICE PROPOSITION

DATABASE

ADMINISTRATION

DATABASE

CMS

WEBSITE

CYNOSURE

WEBSITE

DATABASE

Tra

diti

on

al

Ou

tSh

are

d

Marketing

People

IT

Tekst 100%

DIGITAL PLATFORM

1-6-2017

MULTI-LABEL, MODULAR SET-UP

Omni distribution and Brand

Product, Customer en Claims administration InShared N L

Product, Customer en Claims administration HEM A

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Onlin

e c

laim

s ha

nd

ling

Pre

miu

m c

alc

ula

tion

Em

plo

ye

e d

isco

unts

Bo

nus

Ma

lus

syst

em

Omni distribution and Brand

Product, Customer en Claims administration InShared N L

Product, Customer en Claims administration HEM A

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Web

serv

ices

Onlin

e c

laim

s ha

nd

ling

Pre

miu

m c

alc

ula

tion

Em

plo

ye

e d

isco

unts

Bo

nus

Ma

lus

syst

em

Marketing

People

IT

Tekst 100%

INSHARED HAS GAINED A POSITION

1-6-2017

IN FINTECH LANDSCAPE

Fuchsia R 193 , G 086, B 131

Yellow

Purple

Blue

Light Green

RGB-KLEUREN

Dark Green

R 209 , G 147, B 002

R 082 , G 083, B 135

R 065 , G 127, B 162

R 134 , G 135, B 034

R 074 , G 121, B 076

Financial red

R 210 , G 159, B 165

Orange

Gold

R 229 , G 123, B 003

R 179 , G 143, B 075

Titel dia

VOLUME

1-6-2017

VOLUME VOLUME

Tekst 100%

VOLUME MODEL: DOUBLING IN SIZE, CONSTANT COSTS

1-6-2017

COST RATIO IMPROVED BY 50% IN FIVE YEARS

New revenue stream: OutShared

offering our platform to others in SAAS

Reinvest profits in growth, innovation

and our platform

Cost Ratio continues to decrease & Profit

Potential increases

MIO

EU

R

years

35 % cost ratio

18 % cost ratio GWP + 100%

Tekst 100%

CONVERSION PORTFOLIO TO OUTSHARED PLATFORM

1-6-2017

PROVEN RESULTS IN COST AND LOSS RATIO

Proven results within one year

Cost ratio down by Loss ratio down by Client Churn

cleaning up the risk portfolio

< 4%

GWP

Loss

Operational costs

31M

97%

27.5%

Original situation

30M

82%

12%

After conversion

> 50 %

2017: 75%

Fuchsia R 193 , G 086, B 131

Yellow

Purple

Blue

Light Green

RGB-KLEUREN

Dark Green

R 209 , G 147, B 002

R 082 , G 083, B 135

R 065 , G 127, B 162

R 134 , G 135, B 034

R 074 , G 121, B 076

Financial red

R 210 , G 159, B 165

Orange

Gold

R 229 , G 123, B 003

R 179 , G 143, B 075

Titel dia

WRAP UP

1-6-2017

Tekst 100%

KEY MESSAGES

With a pure digital model InShared is uniquely positioned in the market

Integrated way of working: business and IT go hand in hand

Excellent customer experience at low cost rates

InShared doubled in volume at constant costs

A pure digital organisation means self-service, STP and smart use of data

People and mindset are key

Our scalable platform: key lever of growth and additional revenue

Solution for greenfields and existing portfolios

Reinvesting in growth, platform and innovation

INSHARED