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BILINGUAL

COMMUNICATIONS

Date: Jan. 12, 2021

• Hispanic population

•

6%

PEW RESEARCH CENTER

Estimates:

• Approximately 70% of the

Hispanic community

speaks English proficiently.

• 37% of Hispanics born

outside the U.S. speak

English proficiently.

Page 2 • Jan. 12, 2021

Page 3 • Jan. 12, 2021

TRANSLATION

Example:

INTERPRETATION

Example:

Page 4 • Jan. 12, 2021

Employee survey is used to gather data

on proficiency in other languages:

•

•

Survey Results:

• Employees are not

usually available on

demand for

interpretation.

• Arrangements with

paid interpreters are

costly, and

arrangements must

be made in advance.

Page 5 • Jan. 12, 2021

✓

✓

VOIANCE

− Provided for 150+ languages.

− Services available 24 hours per

day, seven days per week.

− Departments have a unique pin

to collect service metrics and

evaluate results.

− Accessed virtually or by phone.

Page 6 • Jan. 12, 2021

Next Steps:

•

•

Charles County Government

200 Baltimore Street, La Plata, MD

MD Relay Service: 7-1-1

Equal Opportunity Employer

It is the policy of Charles County to provide equal employment opportunity to all persons regardless of race,

color, sex, age, national origin, religious or political affiliation or opinion, disability, marital status, sexual

orientation, genetic information, gender identity or expression, or any other status protected by law.

www.CharlesCountyMD.gov