titles - blc-fe · titles management & leadership project management the effective leader...

TITLES

Management & Leadership

Project Management The Effective LeaderCoaching & MentoringGiving and Receiving Feedback

Teamwork

Working in TeamsDealing with ConflictEffective DelegationFind Your RoleEffective Meetings

Personal Development Dealing with StressTime ManagementPlanning Your Own Development Negotiation SkillsDecision MakingConfidence

Customer Service

Handling ComplaintsEmail EtiquetteTelephone MannerMaintaining Existing CustomersApproaching New CustomersKnow Your Customer

Completed - March 2017

Completed - March 2017

Completed - March 2017

Completed - March 2017

Communication & Social Skills

How to be AssertiveFluent in Body LanguageWhat’s not being said?Effective WritingAsking the Right QuestionsExpressing YourselfActive Listening Presenting with Confidence

Social & Corporate Responsibilities

SustainabilityBribery Act 2010Anti-Money LaunderingCyber SecurityModern Day SlaveryDriving At Work

Food Safety

IntroductionFood LawFood Safety HazardsFood Safety ManagementFood AllergyFood-Borne IllnessPersonal HygieneHygienic PremisesTemperature Controls

Data Protection

OverviewPrinciple 1 - ProcessingPrinciple 2 - Purpose Principle 3 - What type of data?Principle 4 - Accuracy of dataPrinciple 5 - Kept only when necessary Principle 6 - Processing due to individual rights Principle 7 - Securing data Principle 8 - Transfer of data

Completed - January 2017

Completed - February 2017

Completed - February 2017

Completed - January 2017

Find out more

All of our titles are available in the Module and VideoPLUS format.

01489 78 78 64 hello@microlearn.com www.microlearn.com @Micro_Learn

Health & Safety

IntroductionDisplay Screen Equipment Manual Handling Fire Slips & TripsFirst AidDangerous SubstancesElectricity

Equality & Diversity

IntroductionReligion or Belief Sexual OrientationAge SexDisability Pregnancy & Maternity Marriage & Civil PartnershipGender Reassignment Race

Completed - December 2017

Completed - December 2017